ipsyReviews 804

I'm fairly new to Ipsy, referred by my daughter. My daughter loves it and I so far love it too. I had questions to the company about my daughters referral link that I forgot to use and they responded within 24 hours of my inquiry. Plus, after speaking with my daughter they have indeed gave her the points for referring me. I would say that their response time was fairly quick considering how this company has grown and in my opinion is considered GREAT CUSTOMER SERVICE. I have had no problems with them and I will continue receiving their products.

My January bag never arrived, after 5 emails back and forth (took them 3 weeks to reorder) I was told that because I don't live in the continental us it takes longer (I live in seattle)-after 2 years all of a sudden it takes longer and they no longer update tracking? Secondly, customer service cancelled my subscription without my permission (was waiting until after February's bag). Thirdly, I think the samples they are getting must be out of date or expired-a lot of the lipsticks and glosses I got tasted old I updated my profile to not get them anymore and threw them out. Going to try birchbox.

As part of a New Year's resolution I decided to join the subscription club ipsy.com. It sounded like a great bargain. I decided to splurge and go for the 1 year plan which was 110.00 for the entire year and I would receive 1 "Glam Bag" every month.
The very second I hit subscribe and entered my payment information I was notified that I would be placed on a wait list unless I announced my decision on all kinds of social media sites. I was a little peeved. I was not told about the wait list situation until after I had confirmed my subscription.
I thought it over for a day and then decided to contact customer service to see about cancelling my spot on the wait list and to delete my account and payment info. I was assured by a representative that I had been removed and that everything was taken care of.
The first of February I was charged 110.00! I got on the website and found that my account was still active. I immediately cancelled my subscription with would auto renew next year. (This method of cancelling was not an option while on the wait list. I had to contact a customer service member to be removed.)

So after all is said and done... I've been charged 110.00 after asking to be removed. This "Glam Bag" had better be worth it.

This is to warn anyone considering ipsy.com that there is a wait list and be 100% sure you want their service because cancelling isn't guaranteed.

They send out a pretty decent variety of products, though it doesn't always match your profile. What helps more than your profile are your reviews; if you always rate liquid lipsticks pretty high they will probably send them pretty often, for example.

The thing I like about ipsy is that it's a good way to try out different brands/products/formulas. There's a mix of drugstore brands like NYX, higher-end brands (though these are more often sample or deluxe sample size rather than full size) and indie brands like colourpop. I've gotten things I wouldn't have bought (or even heard of) otherwise that I ended up loving. And even if I get a dud item now and then it's only $10 per month with a product value a lot higher than that, plus cute makeup bags.

I first joined Ipsy maybe around 2014 and I wasn't aware that there was a waitlist. If they don't have any spots open, you'll be waitlisted. However I always found this really strange because there have been opportunities since then to "skip the line" and just sign up. A few months ago a friend of mine tried to sign up and was waitlisted and I signed up in December for January 2018's bag and while she is still on the waitlist, I've been sent a confirmation that I'll be getting a glam bag this month.

In my opinion, these bags don't really seem to customized. I don't have a problem with that since I have a sister and some friends I can pass on whatever I'm not into, onto. If you're looking for them to send you just skincare, just neutral colors, or just a very specific thing, then this may not be for you.

In my experience, cancelling has been easy to do. You just go online and contact the Ipsy Care team.

They do have points you can redeem for things but those points expire after a certain amount of time. They also host giveaways that you can ente just be sure to check the page often so you know when they're posted because they tend to end pretty quickly after about a week.

To sum it all up, you may be contacting the Ipsy Care team quite a bit but they'll always try to make you happy. It feels like the bags are actually just random. I think I would only recommend this to people who want to explore beauty products and are on a bit of a budget. A great alternative to this would be the Play! By Sephora box which is priced the same as this.

I have done many, many monthly subscriptions and this one is hands down the worse. I subscribed for a 3 month subscription and after paying my page suddenly said I was on a wait list BUT I can skip it if I share their site on social media. Uh... no! THAT wasn't part of signing up. I just paid and nowhere did it say there was a wait list prior to paying nor they would hold my membership hijacked unless I shared or wait out the wait list. I e-mailed them and said there was nothing stating the wait list prior to paying and they reassured me my box will be sent sometime next month (of course no date given). I said I'm not waiting over a month for something to be sent out when I just paid in full and I'm not sharing their site until I get the boxes to see if I like it or not. If I'm on a wait list I wanted to cancel then suddenly I get an e-mail stating there isn't a wait list for 24 hours starting on Dec. 18th. I contacted customer service again saying if I can do that then keep my subscription. No response. I e-mailed back after another day and said I'm very confused as to what is going on with my account. The employee told me that the that offer ended on the 14th. I sent him a snap shop of the e-mail and now I'm done. Way too confusing, unprofessional, bad communication, no phone number to call. Definitely buyer beware.

Please, no one waste their time or money on this hack service. It really sounds like a neat idea... except it's a scam. I joined Ipsy 3 years ago but only recently signed up for the Glam Bag subscription. Mistake! I received my supposed shipping label for my November glam bag for tracking purposes, but it either never shipped or was lost, because the shipping information never updated and Ipsy couldn't explain what had happened to it. But instead of solving my problem, their customer service chastised me for sending more than one response while trying to solve THEIR problem! So now I'm out the November bag, just in time for the December one to ship. Also, word to those disgruntled as I: It will take about 7 steps to cancel your subscription, and even then you're not cancelled till you accept their automated email. Such a disappointment, as I heard many good things... guess you really can't believe everything you hear.

I order my first bag this month, and Im extremely annoyed about the outcome. Before I received my bag, I took the time and marked the products that I like and the products I dont like. Before my bag arrived I received a notification from the Ipsy app with the products I was going to received. I was supposed to get a sample of urban decay eyeliner, a blush, eyeshadow, and a makeup forever foundation sample. I clearly marked that I didnt want eyeliners especially black, they didnt bother to take this into consideration and sent one anyways. The eyeshadow was ok but it was Dollar store quality from a brand I never heard of in my life. The foundation sample I was supposed to received was missing, but what pissed me off the most was the blush I received. I clearly marked that I dont like pink blush, and of course I received a pink blush. The quality of this blush pushed of the edge, it was chalky and it looked horrible on, it did not blend at all. This blush looked like fake makeup you give to little kids to play with. I immediately cancel my subscription after this and started to look elsewhere. At the end of the day I pay $10 for a hideous makeup bag and little bags of powder cleanser. Ipsy is not worth it. Save you money and go elsewhere or just go to sephora and ask for samples. This subscription is overpriced and its disrespectful that they will send items that you told them you didnt want.

Im just getting into makeup and I wanted something that would introduce me to good and high end makeup. I got my first bag In August and I was disappointed. Even my mom said you can take 10 dollars and buy what you acutely want in walmart lol.

Supposedly after leaving reviews they will then be able to personalize my bag for this month. I received a curl cream for my hair, but I don't wear my hair out so thats not something I consider useful. A bottle of nail polish thats vegan but I have tons of nail polish already. Eye shadow that was too dark and blended into my skin. Mascara that wasn't too bad. Over all my favorite was the Mascara because of the brush. Nothing to spectacular.

I took an assessment test for them to match my products but that seemed to be a waste of time if they don't pay attention to it.

Ill see what happens this month, if Im still not wowed Ill be canceling my membership.