ipsyReviews 804

They charged my credit card yet never shipped anything! I cancelled and sure enough they charged me a 2nd time for a 2nd shipment. They never sent one thing! There is no one to contact so I had to cancel my credit card and dispute the charges!

I recieve my glam bags so late! I still have not recieved last months that I was charged for but was charged for the new month! I have requested to fully cancel my account and it is still not canceled! I am being charged for bags I am not receiving! I've emailed customer support many times, and it takes a week or two to hear back from them! I'm so frustrated with the whole situation! I regret signing up and wasting my money! I DO NOT RECOMMEND IPSY!

I have been trying to get a hold of somebody about my bag that still has not been delivered. I signed up for this last month picked up my bag it said it was getting ready at the beginning of this month, and it's still saying that. I talked to a friend into signing up because I was super excited, she signed up three weeks after me and she has already received her bag. I am not very happy with the customer service that comes with this company

They send me an email almost everyday! It is very annoying. I never ever signed up for this and do not want it. Please stop sending me emails 24/7. I can't stand it.

I paid for 1 month to try it and I didn't received the bag. So i contacted the customer service and they offer to send an "accommodation" bag... and i never received it either. I tried to cancel my account but not in time! So I paid for and other month/bag and... not received it! So it cost me 25$ to never get the bags haha. What a scam. They don't want to refund me. Big disappointment.

I never received the first two glam bags, and have received nothing so far but they already charged my credit card. SO I cancelled my membership, then they told me I actually have TWO memberships (I never took out a second membership with them). They said they would cancel that for me also. However, still have not received a single product from this business. The tracking numbers they send you, there is no information on them other than it's a tracking number but does not say whether your bag is in transit. There is something fishy about it. After reading other reviews online, I should have not dealt with this business to begin with.

THEY ONLY GIVE YOU LESS THAN 48 HOURS TO CHOOSE YOUR PRODUCTS!
IF YOU MISS THAT TIME FRAME... THEY WILL NOT ALLOW YOU TO CHOOSE ANYTHING ‼THEY PICK LOW QUALITY CHEAP PRODUCTS FOR YOU‼ PLEASE DON'T WASTE YOUR MONEY WITH THIS LOSER COMPANY... LIKE I DID‼
LOOK UP THE HORRIBLE REVIEWS ‼
ITS REALLY SAD! I WANTED SOOOOO MUCH TO KEEP MY SUBSCRIPTION! BUT I SIMPLY COULDN'T DO IT FOR THE WAY THEY TREATED ME‼

The product qualities overall themselves are pretty good. However, the personalization options I had chosen were not very accurate matches. I cancelled after one box and I was unaware that I also had to cancel the refreshments option. If you have subscribed to that; when you cancel your account it will not cancel the refreshments. You will still get charged monthly, and you must cancel that separately. I feel like this is a hidden fee for them to still make money even after you don't subscribe to the boxes anymore.

Its May 5th and I have yet to receive my April shipment. It's been 'en route' to a dhl distribution center since April 20th, that's 15 days. Ridiculous and I just emailed them and they could take 3 days to get back to me. If it doesn't get resolved in 10 business days I will cancel my membership and I'll just stick to boxycharm

This Ipsy company is a scam. They charged me 17.57 instead of the 12.99 as promised and I NEVER RECIEVED ANY OF THEIR PRODUCT! I emailed them demanding a refund and to leave. E alone, no word yet, I HATE IPSY, NOTHING BUT SCAMMERS AND WHATS MORE, I DONT EVEN HAVE AN ACCOUNT WITH THEM, PLEASE BE AWARE OF THIS SITE, IM GOING TO TAKE THE TIME AND GET A NEW CARD SENT OUT NOW, DEACTIVATE MY BANK CARD BUT I HOPE I CA. SAVE SOMEONE ELSE THE STRESS THEY HAVE CAUSED ME TONIGHT

My 1st sample Box contained a sample hand cream that I liked, but the other products didn't reflect what I had answered in the Introduction survey, so I cancelled. My credit card was also closed because of fraud, yet Ipsy ignored my cancellation, which they had confirmed, and continued to try to bill the old card and ignored the cancellation. Seems poorly managed.

Here is the YouTube video of my Glam Nav review ;). https://youtu.be/w0crka47vJ4

Honestly I liked all the products I got, very neat, and it comes with its own makeup bag, very cute! One pleased customer. Also I like basics subscription as for now, gives me freedom to try out new stuff without being committed to it.

I've given this. Company the benefit of the slubt as I was.probably.one of their first subscription buyers. I enjoyed the concept of receiving my little bag of goodies. NOW things have changed with this company, they have evolved and should be expanding and doimg better but they are getting arose. Packages are never on time and I mean NEVER we are charged a month in advance for these bags there is absutly no reason for these bags to be late. Now I'm about to be charged a third month and haven't even received one how are you going to charge for 3 months before even sending a package we laid for nearly 3 months ago. They don't compensate they don't do anything to fix their issues or.to satisfy their displeased customers. Unprofessional basically your paying 2 to 3 months before even receiving one. Month package. So your paying triple the price before you receive one no.the of. Packages not to mention no. Matter how many times you update your quiz they send the same products over and. Over again an eyeliner and. Mascara that are very. Petite portions of product and same color of eye-shadow over and over I'm talking for 2 years straight I've received aascara and an eyeline as 2.of my. Products out of 5 and a cheap makeup brush. Kthing is. Exciting. Avw your money and go the store and pick q product you truly want you'll be disappointed with the crap they keep sending k stead.of getting better after receiving thousand made millions of customers and made. More. Money their. Products have got worse instead of better. This company n3eds new management entirely

I used this company for over a year and loved it so much I upgraded my bag to the glam plus in Feb. 2021 and also bought a make-up palette. I've been charged monthly now for not one but BOTH subscriptions and have received ZERO merchandise since placing my order and being charged for my monthly bag(s) since Feb 2. This company is literally impossible to reach since the chat is simply an automated response stating I haven't received my item due to extended shipping times because of covid. I can't find a number to contact them or speak to an actual person. The automated chat stated they don't offer refunds so I'm now having to dispute $118.72 in charges with my credit card company. I feel that this company is a scam now and would highly advise against using them to save yourself the headache down the road.

I've been a loyal member since the beginning but recently IPSY has gone downhill fast! They don't ship anything out for at least a month after you purchase it and then it takes another two weeks to get it in the mail, it's absolutely ridiculous! I've also noticed they keep sending repeat items that I've already received all the crap stuff and you can't get a hold of alive person ever and they make it next to impossible to cancel your membership is extremely frustrating and there's no excuse for how slow they're shipping is, none! All the other companies are shipping out items just fine. IPSY is just greedy now and doesn't want to hire enough staff to fulfill the orders so it takes months for us to receive items which is TOTALLY unacceptable! I'm canceling my membership because of this and I hope other people do too! Time to teach them a lesson!

I would recieve the same products over and over even after changing up my preferences, I have 5 of the same liquid eyeliner and I hate liquid eyeliner.

I joined IPSY with a friend. We thought it would be fun. Trying new cosmetics & skin care. Why not?
Joined on April 2. Ordered the "glam bag" same day. The bag arrived 2 weeks later. I understand shipping delays due to covid. So. Fine. I then purchased a bunch of "add ons" on April 4. As of today...(April 20,2021) not delivered. Nor can I get any response from customer service. Status says shipped. No tracking or confirmation email. They were quick to take the payment from my account. Conveniently there are no refunds.
I think these beauty bags & boxes are a great idea. They are VERY poorly executed. No customer service & very delayed shipping are red flags.
Most likely coming from overseas. I had the same experience with BoxyCharm. I have cancelled my memeberships with these companies.

Ladles, please listen- THIS IPSY stuff ABSOLUTELY NOT RECOMMENDED for anyone! Website is so backswords - difficult to find any useful info. NON existed customer service for NON existed shipping service with lame excuses for late "shipping". Before paying your actual money think double twice. Even $12 from one lady, imaging 1000 people? $120.000 from dummies like myself for the service like this. Paid $12 for glam bug -never got nothing,, no refund, not a bag, no peep...

I received, as many do, the offer to try IPSY. That was early March, this is mid-April & still no Ipsy bag. Made the mistake of ordering a couple of extras for $5 ea & received them, still no bag. THEN I realized no tracking number. Customer service was in constant contact with me via email (there is NO phone number), they did have that going for them. I was promised my bag was in a lot going out soon. I got impatient. Long, long story short, I received a refund & told them I did NOT want their bag. Didn't think it existed. Was told when it arrived to keep with their compliments. It's mid-April... it doesn't exist. But I did get my refund. Next time I'll do MY homework better & make sure there's a phone number attached to the company. I'm just saying.

I ordered a glam bag then canceled the next month. They kept my money and canceled everything. I do not receive the glam bag I paid for! Joke