ipsyReviews 804

I am not pleased with Ipsy at all! I cancelled my refreshments subscription as well as my glam bag cans I receive emails daily that my credit card is still being charged for subscriptions! Luckily I cancelled my credit card as well!

Save your money. These guys are crooks. Horribly incompetent, ZERO customer service. Products often "get lost." And they don't offer refund. How convenient

I cancelled my membership and received an email confirming the cancellation but they kept charging my account monthly. I tried to reach out to them but was unable to reach anyone. They did not return my emails either. I had to call my credit card and dispute the charges. They sure make it easy to join but a nightmare to cancel. Also, the product you get for the price is not at any discount. I highly recommend not getting yourself into a membership unless your ready to be locked in for life or spend your precious time getting it resolved.

DON'T DO IT! Forget ever being able to communicate with a real person. Once they zap your money out of your account, you are on your own. I paid for but did not receive merchandise for 2 months--not just Ipsy Glam Bag, but also Refreshments. On my account, online Ipsy commented that I would not receive merchandise because the payment was declined. At the same time, I was looking at my bank statement where payments had been deducted. When I tried to get a refund, here is the message I received: We are sorry to hear that you are requesting a refund. IPSY is unable to cancel or modify orders once placed, or offer refunds, returns, or exchanges, but we'll always do our best to help with any concerns that come up during your membership. Oh, really? HOW ARE YOU GOING TO "HELP" when you already said no refunds, returns, or exchanges and you won't speak to your customers?

I had been an Ipsy customer for years. Last year I cancelled because they kept giving me tracking numbers that were bogus... and giving me the runaround. However, they charged my card religiously every month. In the end, I cancelled. I gave them a one year break. This year I came back. The first month back, I am met again with tracking information that shows no activity. I am still waiting for the October shipment, 56 days later. November's shipment has not arrived either. I keep getting copy/paste emails about how the agent is "personally" tracking my orders to make sure I receive them. There is no tracking! They haven't shipped. In addition, I ordered additional items that are now not available. At this point I will have to make a claim with my credit card company and have them sort it our with Ipsy. I am definitely cancelling my membership and will NEVER recommend them. They do not have a competitive advantage anymore as there are other subscription box companies that offer equal and better quality products with superior customer service. There is no reason to be an Ipsy member ever again.

First they went from $12+ tax to $13+ tax, now they're charging a handling fee of at least $1.49 (don't know if it raises the more you buy) when you do any sort of add-on, flash sale, etc... which was a big draw previously. You could add on or buy anything on their sales for free shipping and at a good deal. Now with the "handling fee", it's not even worth it. Plus you can't actually decline any sort of product as not wanting at all. The best you can do is tell them you hardly use something. Means they'll still end up sending things you hate, and there's no option for sensitive skin, so for anyone with allergies or sensitivities, you're just going to have to hope the product's good.

My friend advised me to use IPSY, sent me an invitation to use the free bag for the first time, after which I signed up for the monthly subscription. After sending the bag, they inactivated my account, without warning in advance. In response to my letter, what was the problem, they answered that they noticed unusual activity, and the other questions about "what activity it is", "will my account be recovered", I did not get an answer.
I did not lose hope, I wrote to them from another e-mail, I told them the situation and will you believe that I received the same answer "unusual activity" ․
I am disappointed, I will never use their services and I will not advise anyone.
They do not have a basic culture of communicating with their customers.

I've been a subscriber for years and am tired of the poor choices and variety as well as the crap shipping. Several of my recent pop-up and flash sales orders have been lost in the void that is DHL. Ipsy won't do anything about it other than to refund your money. Customer service gives you some crap about the items no longer being available, but will be seen in the same sale the following month. This month my bag itself has been stuck at a DHL facility 3.5 hrs from me for 3 days!

I stuck with IPSY over Birchbox b/c I prefer getting make up over the endless shampoos Birchbox gives you. IPSY is skimpy with the make up (unless it's a highlighter) and just focuses on skincare. Definitely ready to cancel.

I've been looking in my Ipsy app to see if they were gonna charge me for a glam bag this month because I didn't want it, I even canceled my membership. But still got charged $60 $#*!ing dollars when I was on the $13/month plan to try it out. Never wanted the glam bag X just because I couldn't afford it. Apparently, there's no refunds for this but I NEVER accepted anything for this month, always checked to see if it was gonna charge me like I said before. I want my money back and they can take my package back. I literally haven't even gone grocery shopping, lol that was the last bit of money I had.

I can't tell you how many times I've tried to cancel my subscription. They make it extremely difficult. When you do finally cancel they will randomly resign you up and charge you. This morning I woke up snd noticed that they had upped the price by $5 without any warning. Absolutely not okay. They need to send out an email in advance if they're going to do that. I will be cancelling because it's not worth $15 and believe me I've been a subscriber for over 2 years. Maybe one of the 5 products will actually be something you wanted and signed up for. I end up giving away most of my Ipsy bag to friends.

They duplicated a bill for October glam bag and it was impossible to get to get it resolved. Instead that Bot gave me a lecture on taking my time in selecting the product. It was THEIR fault not mine. They duplicated the bill. They provided info stating they do not have live person customer service and to use Bot which is absolutely useless. Also stated they cannot give refunds, etc. Needless. They are fine when you are ordering their product but heaven forbid you have to resolve a problem. The phone numbers provided by Google are not in service.

I cancelled this subscription over a year ago and continue to get charged. I've emailed several times where they continue to tell me they aren't charging me. I cancelled this when I moved out of my violent ex boyfriends house. I have no idea if they are sending anything at all not that I would want anything. TRASH COMPANY. I'm over my money being stolen!

They took 40 dollars out of my account and are refusing to refund it I have never once bought Any item off of here I didn't nt not suggest using this site at all for anyone young or old they are a scam and will be prosicuted by the full ext
Ent of the law

If I could give them zero stars I would. Their make up was broken, you could literally get it for a lot less money than what they charge. It's the ugliest make up ever, and their customer service suck. They wouldn't even replace it! They are the worst company ever! They also scam people who complete surveys for them. They will have you complete a survey for 48 min and disqualify you for no reason at the end. I will continue to write bad reviews for this company until the day I die.

Overall didn't like the customization very much. They weren't bad products but they never really gave me anything my profile indicated. The website is NOT intuitive. I was expecting to just get the most basic glam bag but somehow got signed up for the refreshments, and even after I specifically emailed the help desk and got that canceled, they KEPT sending me refreshments and charging me for them. They told me they would give me a refund for the last one and never did even after I emailed them again about it. Would not recommend to anyone unless you just feel like dumping money on products you don't really want.

I love my Glam bags. Look forward to them every month.
My favorite refreshments are the dazzling 5-blade razor kit. The bags are so cute.

I was really skeptical about this beforehand but decided to try it anyways. And I am SO glad that I did! They send the most amazing products, everything is A+ quality, no junk!
Love it so much that I even upgraded my membership. Very highly recommend ladies.