iPostal1Reviews 3,572

I made a big mistake by opening account with such people. These people are fraud, after getting your subscription fee then they will require some documents from you and when you submit those documents to them then they will take weeks to reply to you. It is my duty to inform all of you before getting into their trap. When you contact them for some problem then they will tell you contact your mail center. When you contact mail center then you have to wait for weeks to get any reply. In short do your research before you fall in trap of such fraud company.

I tried this service because I moved out of the U.S. I had one very important item I needed them to forward to me. It was government documents that included (among other things) my birth certificate. After they shipped it to me it was lost. I never received it. I don't send a lot of snail mail so I assumed everything now has a tracking number. That was my mistake. IPostal has clearly stated all of this is my fault. They even provided me a screenshot of a computer screen that says the cheapest shipping option that I chose has no tracking. Ok but I didn't use a computer. I used the iPostal app and on their app it does not say "no tracking" on any of the options (see screen shot attached). Why specify "no tracking" on the web page but not the app? The customer service is not very good especially at the branch office where my mail is sent. They didn't respond to multiple emails. I finally had to pay to call them from Asia in order to get any answers. The call wasn't expensive but why provide a customer service email if you just intend to ignore it?

Good experience, I love the app integration, I don't have to waste time actually going there unless I really need to.

I'm a new customer. I did some research among competitors and decided to go with iPostal1. A few YouTubers recommended it and when doing my own research, I found out the company is legit for one, I liked their story, it's one of the first of its kind, I liked the simple straight forward offering and the price was right given my needs. Notarizing the form was a pain for me. I didn't use the online service the company partners with to notarize I went to my local notary given it was $15 cheaper. I couldn't upload the form on the website due to issues with the site and so began a bit of a saga.

I do appreciate that the issue was able to be resolved without anyone losing their cool, awesome examples of intelligent and balanced human beings, myself included ;). The customer support was a mix of I'm being decent because it's my job and I can tell where you're coming from Ms. Customer let me do what I can to make it better. Also, the partner location I had was nice, dependable, well known, which is comforting but I also got the impression of possible tension between iPostal1, and its satellite location partners which I hope I imagined because I really like the setup.

At the end of the day, I don't expect perfection things happen, real people have problems, but I do expect real insight, and an appropriate degree of empathy and not taking it personally. I am glad both iPostal1 and their partners were able to deliver that to a high degree. IPostal1 made up for the drama and I appreciate them recognizing what it was like on my side of the experience. So not a stellar start for me but I give 'em 4 stars overall.

So here's the problem with iPostal1.

You're not actually doing business with "them".

You're doing business with (most likely) a Staples or some other type of store.

The problem with that is, those stores are doing hundreds of other things for other customers, and generally speaking don't care to manage your service the way they should.

In my case, I like the fact that local pickup is an option - except when it wasn't, thanks to COVID.

Then I had to rely on the timing of the scan service, and this is where it all fell apart.

First there were issues getting the 1583 completed. Doing it through the portal, the store acted like they never got anything from me. Called iPostal1 who confirmed that the site had a bad email address listed. Not my fault and I question why they're not paying attention to this, or how many other customers were left in the dust due to this.

When I completed my college program, I had them send the stuff to this address as I didn't want to risk it getting misplaced by the local USPS guy; that was a mistake, as the Staples in N Las Vegas showed no record of having received it weeks after the school sent it.

Come to find out, they DID receive it, but never bothered scanning it and couldn't explain why not nor could they verify when they actually received it or who did.

The guy who was apparently the manager was willing to drive it over to me, but there's just no acceptable reason why mail should not be immediately scanned - and it seemed like they just don't prioritize the service. That means I can't trust timing - I've had at least three mailings that required urgent response, either not get scanned or get scanned weeks later. That's not acceptable.

I called iPostal1 for help and they couldn't do anything, because it's basically a franchise. If the store you request sucks, you're just stuck. You can change stores, but there's only one that's close.

That's why this is three stars. IPostal1 should be the DEFINITIVE AUTHORITY over the service. If customers aren't getting served like they need to be, iPostal1 should have authority to force changes to the store to get the stuff fixed AND to issue credits. They can't. That's a problem.

Functions mostly as expected. Mobile website doesn't function very well on IPhone.

Overall very good. One piece of mail was delivered late to iPostal but I can't blame iPostal. I can view my mail online and later go in and pick up my mail. In the event I move, I am not sure how to handle picking up my mail. By that, I mean do I have to change my address for delivery which is the same I use for my small business.

It's wonderful idea for my business. It makes Us seem very established

Great. Customer service is awesome. It's exactly what I expected.

Satisfied with services thus far. I would recommend to colleagues

We have only been using the derive for a couple months but it's been reliable and easy to use.

Great website! I used it for a while and it definitely helped out my business! Would highly recommend!