iPostal1Reviews 3,571

I am really disapponted in the way they handle issues. I have spent weeks asking for the resolution of a problem without anything being done by their staff. I got a mail with them since over 2 months and they are not able to scan it. But wait... they charged me for the scan requested and they keep on charging me monthly. Support barely replies and even whan I contacted them on Twitter, nothing moved. This is a very bad attitude that should be discouraged by any means.

I have a package that says "delivered" one month ago in the tracking. I contacted them several times, they take around 5 days to reply, and they always reply the same, nothing happens. They say that they'll check it, that they didn't receive anything and they will check again.

ONE $#*!ING MONTH and the problem isn't solved. I keep sending emails but nothing.
I will ask for a refund and change of service because I can't handle this bad service.

Read the other reviews in here. Mom & Pop pack and ships use iPostal1 to add an extra service offering. If you come in as a customer from iPostal1 expect to be treated poorly. If there are any problems, expect iPostal1 to actively duck you. I've called many, many times about mail being delayed, not loaded, requests not serviced. I'm always deferred to a supervisor that never, ever calls back or offered any recompense. Stay away.

I have now used iPostal1 for 3 locations for my business. I had previously used them when we were travelling full-time. The service is always spectacular at each location and the forwarding shipping is fast. It is also very easy to instantly shred or discard junk mail. When I call a location and talk to an agent there, they are always polite, responsive, flexible and know the details of how the virtual mailbox works. I highly recommend for travelers, businesses and personal use.

This service was described as a virtual mailbox. First, every time I receive a letter, the notification goes to my junk email (even though I've moved it to my inbox, flagged it and added you to my contacts) so I don't see it. Also, it was not said anywhere in the beginning that I'd have to pay for someone to forward a letter or shred it. Sometimes I've requested for a letter to be opened and nothing happened for 2 weeks. Then I had to call the offic where they simply said they forgot and opened it that day without an apology. Lastly, they said that this address will be registered as a real physical address, but for banks, credit card companies, and several other entities, it is considered a P. O. Box. Now we have that address permanently as our corporate address and have had so many problems because of it. If I had to go back, I'd definitely go ahead with another service.

I thought I had found the perfect solution for those of us who travel. I opened the account, and I too was under the impression that I would be able to, at least, see who the mail was from. I got their "required" document notarized for $30 and uploaded it. IT TOOK 3.5 weeks for this document to be approved (1 click), so my mail piled up and I literally could not access it, could not request it to be sent elsewhere. I am thankful for Sue, she is really nice! If not for her I would gladly file a regulatory complaint. Absolutely disappointed. I should get a refund.