iPostal1Reviews 3,572

Request to forward low priority mail at low priority rate was ignored and sent via high priority service. What's the point of being given a forwarding option when it's ignored. To make matters worse, the proprietor processing the mail to be forwarded strongly asserted the content of the envelope required a higher level of delivery service as he was certain the content was a credit card. Wow! Nice way to make one feel the content of their federal postal mail is secure. Ipostal1 licenses their services brand to rogue licensees. After explaining my above described experience to a outsources call center, I never received a call back. Take this write-up as you will. In fairness, NOT all service locations are the same. I have great service in Boca Raton, FL.

Customer service was very helpful!

I felt the intructions for setting up an account and how that works - was not detailed enough, so I did need to rely heavily on Customer Service support to get all my questions answered. These was also mis-information about being able to forward a c/o address - which cannot be done by our PO, so we have not been able to forward mail to our new address. Also the need to have multiple employee names on an account. - even when it's addressed to the company name seems restrictive for remote teams.
My local vendor, Staples Studio Government Center, Boston has also been super helpful and responsive.

I like the convenience of having this and service and mail storage for my business and to be able to have the privacy to not use my real address.
The last time I picked up mail I got a notice saying it was still there and I would be charged extra if its not picked up in a few days. When I went back thinking I missed a new package but it turned out I needed to check off in my account that it was picked up. Wish there was an easier way that when I pick up a mail it should automatically register as complete. No complaints besides that. The cashiers working there are friendly.

Immediately after signing up, we received a letter, which they notified us of but no one could locate it. I called and told they be sending it out the next day. I waited two weeks then proceeded to call. No one could find or track it but my account showed a mail out date. I called to girl follow up and explained my situation. I called several times to see if anyone had seen it or if had been returned by chance. No one could assist and so I decided to email support. They replied with apologies and gave me an additional month on my contract. I appreciate that but would have wish to receive my letter. I ended up contacting the sender to ask them send to my email so I can print. Five months later, still no letter.

The customer service directly from ipostal is very good and so far they have solved all the problems, unfortunately it contrasts with the customer service of the site where my email address is located, the manager is not polite and has been careless with my mail two of the three times that I have received documentation, the times that he has made a mistake he has not solved anything and acts as if he does not care, that is why I have had to go to ipostal directly

We are using a private mailboxes while living in temp housing due to building a house. We like the app for the purpose of being notified that we have received mail, and seeing what it is and making a decision about whether we needed it picked up right away, or if it can wait for a few days. If there was one thing we could suggest for the app, it is that we would like to be given the option to notify the private mailbox center that the mail scanned to us is not ours, but belongs to someone else.