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iPostal1 Reviews Summary
iPostal1 has a rating of 4.6 stars from 3,584 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
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I need to find a better location for my ipostal1 mailbox - the location for my mailbox is sharing the same building and address with another large company (other than Staples), and twice already my packages have been delivered to the other company... Even though the sender always put STAPLES on the package.
The billing is not clear in regards to receiving packages. I am charged $1 for every package I receive; I understood that the first ten (10) packages of every month are included at the basic rate.
Hi Rowena,
Thanks for your review.
Since it does take time and labor to process a pickup task, there is a nominal charge at most mail address locations. All fees for the Optional Services provided are listed on the Pricing page on our website. Details on pickup fees are available by each address listing. When picking up packages, there is a pickup fee for each package.
Please contact our Customer Service team if you have any questions.
Sincerely,
IPostal1
Great and wonderful service from the employees... only minor issue is sometimes there's no employee available with iPostal login to record that mail and packages have been picked up. But they are always cheery and are trying very hard to get up to speed with the new service model.
Hi More,
Thanks for your review.
We are happy to hear about your great experience with your mail center.
Please contact our Customer Service team if you have any questions.
Sincerely,
IPostal1
Service is a good offer except that you pay a monthly fee and then have to turn around and pay for disposal and have to make and appointment to pick up your mail.
Hi Maria,
Thanks for your review.
We are happy to hear you found our service to be helpful.
$9.99 per month is a great value for digital mailbox service. You can discard mail items at no additional cost. If you plan to use the scan and shred feature, we offer discount bundles to save money. All fees for the Optional Services provided are listed on the Pricing page on our website.
Generally, we advise that you use the 'Schedule a Pickup’ feature when you want to pick up mail, website whether with the app or from your computer. By doing this in advance, the mail center can get your mail ready ahead of time. That helps the mail center to be more efficient and saves you time.
Please contact our Customer Service team via chat, email, or phone if you have any questions.
Sincerely,
IPostal1
I guess it's a issue with how slow the process is going in the transfer from the post office to your office, maybe it's the post office that is not doing a good service?
Hi William,
Thanks for your review.
Regarding mail received at your center, it all depends on the actions you take. If you file a Temporary Change of Address at your local post office, then all your first-class mail from all senders will be forwarded to your iPostal1 address. Otherwise, only the senders you inform, whether business or personal, will know to send mail to your iPostal1 address.
If you did file a Temporary Change of Address, sometimes this can cause a delay in receiving mail via USPS due to the rerouting.
Our team will follow up with you.
Sincerely,
IPostal1
I've had a great experience using iPostal1. The service has been reliable, easy to use, and very convenient for managing my mail and packages. Everything is organized and notifications are clear, which makes it simple to keep track of deliveries.
I use the service mainly to receive and hold packages safely, and it has worked perfectly. My items are always handled properly and available when I need them. It gives me peace of mind knowing my deliveries are secure.
Overall, the service has been smooth, efficient, and dependable. I would definitely recommend iPostal1 to anyone who needs a secure and convenient way to manage their mail or packages.
Hi Rebecca,
Thanks for your review. We had people like you in mind when we created our digital mailbox service. We are glad we were able to meet your needs.
Sincerely,
IPostal1
So far my experience has been great. I've never had my own business address so this is exciting for me and what helps is having a business that is helpful like IPostal1.
Hi Kenneth,
Thanks for your review. We had people like you in mind when we created our digital mailbox service. We are glad we were able to meet your needs.
Sincerely,
IPostal1
I have had my mailbox for a little over a month and have had a great experience. My clients have no issues dropping packages to me and I had only one issue with a pickup, but it was resolved very quickly. It was an oversize package that didn't fit in my mailbox, so I simply picked it up on my next trip.
Hi Brenda,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
IPostal1
The beginning was a challenge to go thru the notary stuff but once completed the process seems to be good. Notification of mail received is good and It was easy to get my mail at the location.
Hi Sharon,
Thanks for your review. Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
Sincerely,
IPostal1
Meeting my local people that managed my mail before I left. Town was wonderful. A name to a face and their kindness brings a personalized touch to what is cold, virtual and difunctional, not very well rounded as far as an overall feel of the business itself. Not complaining just giving feedback.
Hi Jerilyn,
Thanks for your review. We are happy to hear about your great experience with your mail center.
Sincerely,
IPostal1
I picked up my mail and it was ready as expected this was my first in person transaction since opening my account and everything went smoothly
Hi Kimberly,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
IPostal1
It's been great but there was a couple times where the Ipostal1 web site and app were not working for few hours but it's rare so I can live with that. Overall my experience has been really good and I would recommend ipostal1 to my friends and family.
Hi Mariusz,
Thanks for your review.
We are happy to hear about your great experience with our service.
We apologize for the temporary inconvenience caused by site maintenance over the weekend. Please contact our Customer Service team if you have any questions.
Sincerely,
IPostal1
It is very security-oriented, from the application process to open an iPostal account to picking up your mail. I really like how they scan the front of your mail and email it to you. No wasted trips to check for mail.
Hi Monica,
Thanks for the great review. Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
Sincerely,
IPostal1
Fine. Hope there's no mail there. Hope I would get notified if there was... I don't go check it. I don't have things sent there. I'm not sure how I would know
Hi Margaux,
Thanks for your review.
Your mail center receives your mail, inserts the image into your digital mailbox, and notifies you when you have new mail. Then they wait for you to create a task to tell them what to do with each item: forward, open and scan, pickup, discard or shred.
Sincerely,
IPostal1
As a brand-new business, ipostal1 help me to keep my home address safe. Also, it looks more professional to run a business where customer can see you better.
Thanks again for the service.
Hi Oriol,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
IPostal1
So far so good. This is my first request to have a mail piece sent to me. I received a confirmation and am currently waiting for the mail piece. Thank you.
Hi DIanne,
Thanks for your review. We are happy to hear about your positive experience with our service.
Sincerely,
IPostal1
My overall experience with iPostal1 has been very positive. The service is reliable, easy to use, and well organized. Receiving and managing my mail online saves me time and helps me stay organized for my business needs. So far, everything has worked as expected and I appreciate the convenience and professionalism of the service.
Hi Vitania,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
IPostal1
I don't have an experience. It's not very polite and pleasant. I pay for this five months ago and have yet to be able to receive anything or experience anything and I came off of $100 +25 for notary and I have yet not to see anything change.
Hi Clifford,
Thanks for your review.
The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. Many mail centers allow you to sign the form in their presence, in which case notarization may not be required. To notarize your form without going to your mail center, you need to use the online notary service for $25. Since you signed up for the Green Plan 30 Yearly, the subscription fee is $99/annually.
If forms are submitted, they are reviewed and approved if in order. According to our records, you signed up on 12/4/2025 and your documents were uploaded on 1/16 and pre-approved by our team on 1/19. Our notarization process usually takes 1-2 business days for approval. The mail center has final approval in this process. Please contact your mail center to expedite the final approval process.
Our Customer Service team will follow up with you to assist.
Sincerely,
IPostal1
Only have gotten 2 packages, so far, and both were deliverd. It took a bit for them to find one of them, but it was found the first time I went in.
Hi Sharon,
Thanks for your review. Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
Sincerely,
IPostal1
I am happy with my service at this time. I am yet to take advantage of all the provided features but I'm sure I will be able to in the future.
Hi Derrick,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
IPostal1
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Willie,
Thanks for your review.
We are sorry to hear about the issues described.
Unfortunately, we are unable to identify your account from this review.
Regarding the issues described, we strive to maintain high service levels at all of our mail center locations. Our Customer Service team is always available to assist if there is ever a problem at one of our locations.
Please contact our team so we can investigate your situation.
Sincerely,
IPostal1