iPostal1Reviews 3,573

Hi Allison,

Thank you for your review.

Glad to hear your positive experience with iPostal1. We offer a great value at $9.99 per month at most locations for a mailing address with digital mailbox service. You would pay twice that much for a PO Box at most post office locations - and that does not come with convenience of getting notified when new mail arrives and the ability to forward mail, scan mail content, discard or shred mail using an app or your computer from anywhere.

We do charge for these optional services due to the labor and time involved. But we chose not to offer ‘free’ services at a higher monthly fee because then customers who don’t use these services subsidize the cost for those that do.

Sincerely,
IPostal1

Hi Kimberly,

Thank you for your feedback.

We charge customers a small fee for pick up because of the labor and time involved in retrieving the mail and processing the task in our system so you have a complete history of each mail item. All pricing and fees are posted on our Pricing page, as our goal is to be as transparent as possible about our pricing policy.

Hope this helps.

Sincerely,
IPostal1

Hi Jeffrey,

Thanks for your review.

We did check your file and see that you did upload the Form 1583 but not IDs required by the USPS as we explain when you log in to your digital mailbox.

Our customer service team will reach out to you help get your documents in order so they can be approved and you can start using your digital mailbox. We will also cancel your account if you prefer or you can do it yourself from Account Settings in the app or from your online digital mailbox under the Account tab.

Sincerely,
IPostal1

Hi Ulrike,

Thanks for your review.

Glad that you think our service works well and fees are reasonable.

With regard to check deposit by mail, we offer this as a convenience for customers who cannot pick up their checks or do not want to forward them to deposit themselves. There are a couple of steps to this, and we do require that our centers mail deposits with trackable postage, so the cost is generally around $15 to $20, although you can deposit up to 5 checks at once to the same account and save.

We see that your cost was a little above that due to priority shipping, but we do not see a charge of $35.
Perhaps there is a lower cost trackable shipping option available to you at your mail center. Please contact your mail center to discuss or reach out to the iPostal1 Customer Service team at [email protected].

Sincerely,
IPostal1

Hi Nat,

We researched your issue and discovered cause of the problem.

It states in the USPS Form 1583 FAQ on our website:

"What is the cost of the online notary service?

"The online notary service through iPostal1 charges $25 for a single notarization.

"We offer this service as a convenience for those who live abroad or who do not have access to a Notary Public nearby. (Customers living outside the U.S. who sign up for a U.S. address MUST use this online notary service.)

"When you sign up for more than one iPostal1 address, the cost drops to $5 each for notarizations 3 through 11 if completed in the SAME notary session, and free for additional notarizations beyond 11."

Therefore, since you are a customer living outside the U.S. who signed up for a U.S. address, you must use this online notary service. This explains why your mail center would not forward your mail.

Submitting a Form 1583 notarized by the online notary service will rectify your problem and allow your mail to be forwarded.

Sincerely,
IPostal1