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The company has garnered significant criticism for its customer service, with numerous customers reporting extensive delays and a lack of communication regarding iPhone unlocking services. Many express frustration over unfulfilled promises, leading to sentiments of being scammed. However, a few reviews highlight positive experiences with knowledgeable support agents who provided clear guidance and refunds when services were not rendered. Overall, the feedback reveals a troubling trend of unreliable service and inadequate customer support, overshadowing the few positive interactions and raising concerns about the company's credibility and operational practices.
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Zisis I would like to thank you for your continued support in helping me unlocking my phone. You are an amazing person. Always promising, concerned and quick in responding. Thanks for everything
Thank you Naveen! Zisis send his thanks for your great review too! Enjoy your unlocked iPhone!
I loved this job, I tried many times at internet unlock my I phone never nobody did it I lost my money. But This site is wonderful. Resolved my problem, now I can use my Iphone like I want. Thanks
That's a great review Martha! Thank you a lot! Enjoy your unlocked iPhone!
Very responsive, and caring about resolving my issue. Even though the issue was not solvable by the services provided by the store, they were able to guide me through the process and direct me towards the resolution. It's rare to find a trustworthy site these days, will definitely do business with them in the future in case they're needed.
Thank you David for sharing your exprerience here! We will wait for you again and we will do anything we can to provide you an unlocked iPhone! :D
THERE IS NO SECOND THOUGHT... JUST GO HEAD WITH THEM...
THEY ARE SIMPLY SUPERB & WE SHOULD HAVE PATIENTS
Hey Kumar. This is the wrong area to ask that kind of questions. Please use the Q&A section!
This guys really know what they are talking. And they talk! They were very supportive and answered to all my questions. The first contact took a bit too late, but once communication was stablished they were fast and attentincious. Their price is a bit high for my pocket, but it is worthy. Satisfaction guaranteed
Thank you Ivan! Enjoy your Unlocked iPhone! We are doing our best to be as quick as possible and it is great to hear that you stayed satisfied by our services :D
Removing from blacklisted for a great price is good... and it fast action... trust unlock phone. Im satisfy on this im hoping to unlock my phone but its kinda expensive for me... thank u
Hello Abby! Enjoy your CLEANed iPhone :D Thank you for your great review!
I buy iPhone 6s but i after Check have id. I dont this iCloud mail and password too. Pls help me how open this. Id
Hey Ramella. This is the wrong area to ask that kind of questions. Please use the Q&A section!
Thank you.
Perfectly my iPhone6+ is working.
I admire your wonderful work.
Evaluation on the Web is also included! It is!
Thanx Jun! Enjoy your unlocked iPhone and thank you very much for this awesome review!
The best and most effective site to unlock your phones it doesn't matter what the status of your phone they'll unlock it
Hey Junior! We support a very large number of carriers and statuses, that's true! :D Enjoy your Unlocked iPhone and thanx for sharing your exprerience with us here!
I will admit, I was skeptical at first. I read many reviews on this site and saw a lot of people had trouble. These folks successfully unlocked not one but two of my iPhones. I will definitely refer anyone I can to these people. Great job and I'm completely satisfied. BTW, this is not a bogus review, I am a real person with no affiliation to this company.
Hey! Thanx, thanx, thanx and thanx! :D Enjoy all your two unlocked iPhones! We will be here to unlock your third one too :D
Honesty overcomes professional any time in my book, what I mean is well toke to long to answer me but when did was very honest and the unlock did not work after more then the time frame stated for unlock, at the end of it all no unlock but they honestly refunded every dime, and for that thanks
Thank you Hugo! Sorry that we could not help you, but we are really happy that you stayed satisfied with our support and our refunding procedure!
I was ordered from this site to and same answer i get. Is that really? My ticket always being prosess. I been waiting for 6 days, and same answers is next 24 hours. Its almost 24 hours pass..
Hello Hyoena. Can you please provide us in private the Transaction ID of your order, to track it down and give you an update of your order status? Have in mind that some of our services require more than 6 days to get completed!
They at last, finally, unlocked my phone after waiting for 2months. Now my Iphone is working well.
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I do not know if there is any one who cares about their customer.
At the first place I had my order at 30 November.
I waited for more than 30 days and then I start to suspect if this is a scam and asked for the undate on my order. Yet, there is no response after a day waited. I started to find them through E-mail, Facebook and leaving bad rating at this website. Finally, they contacted me after one more day I have waited.
They told me to wait for another 48hours so that they can check for my order. The next day they said their supplier informed them that they can provide my unlock within the next week which now has already past and my phone is still locked.
No one cares about it, I ask them for the undate a couple days ago. It seems that you will never get response, I am still waiting with anxiety now with a small hope they will reply me the result or the refund.
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They had replied me a week ago, saying that my request was send to a different agent and therefore they mix-up my order. They apologized and promised me the unlock will be finished within 7 days and claim that "If after 7 days the unlock is not completed (Which never happens), then we will fully refund you.". Yeah, you guys know the result, they eat words again. It's the seventh day now, yet no one inform me the result. They priced high but their service is horrible. I am so regret paying them for this service. I do not know if I can get my refund now or not as they seems really can't unlock any I. Phones
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Hey Scott. We already contacted you through our ticketing platform. As we informed you, within the next 7-8 days your order will be completed! In case of a failure, we will fully refund your payment, since this is our policy!
This must be the best support i have gotten in such a long time, great support system. I was notified daily on my progress and i would recommend this to anyone. I want to say special thanks to "Zisis" for helping me out you are the best!
Hey Densy! Thank you for this delightful review! Zisis sens his regards and many many thanks! Enjoy your unlocked iPhone and for any questions, we are always here to help!
Great Communication we got to the issue quick on what we could do about the situation of my device! We talked and he gave me all the information I needed to procede with getting my phone unlocked! I communicated through Facebook messenger and responses was quick!
Thank you Michael! It is great to hear that our Facebook support kept you satisfied! Let us know if you have more questions!
Unable to unlock my phone. Was able to apply the refund and follow-up to services and further advice. Would recommend.
Thx
Thank you Bubba. We will keep you updated once the service gets back online :D
I bought Original iCloud Owner and waited for A month and once I recived the info was wrong, absolutely crap. Don't waste your money
Hello Javier. Please provide us the transcation ID of your order to track it down. Of course, if there is any issue with our results or our service, we will either try to resubmit it OR we can provide you a full refund. Please send us in private your transcation ID.
These guys are great. I read some bad reviews, but I'm here to tell you, that was not my experience.
Sure, they couldn't get my phone unlocked. But they answered all my inquiry's, and after exhausting all possibilities,
They refunded all my money with no complaints.
Paul
Thank you Paul for your review. It is our policy to refund the whole amount if we fail to provide you the service that you ordered, which is exactly what happened with you. It is important to be honest to eachother. Thanx again for recognizing that to us :D
Even though my i-phone could not be unlocked, the service, response and help was perfect! Also, the refund went very fast.
Thank you very much, see you time. 5 stars
Hey Vlad! Thank you for this review. Sorry that we could not help you :D
Answer: Hello Nikhil. Can you please send us your transaction ID in private to locate your order and give you an update?
Answer: Can I have your transaction ID and IMEI number so we can trace your order from our system and provide you an update? Thank you.
Answer: Thank you all for your answers: D The only way for now to remove the iCloud Lock from an iDevice is through the Original owner. We have a service that can find all available iCloud Contact Information of your iPhone, so you can communicate with him/her and negotiate the iCloud Unlock of this device. You can order one from the following link: https://www.iphoneunlock.zone/icloud-contact-information-service/
Answer: Hey Luliia. If this iPhone has an iCloud Lock (And it is reported as Lost/Stolen), then only the original owner can remove the iCloud Lock. If you want only to remove the Network Lock of your iPhone, then this is more than possible, but after the unlock you will not be able to use it inside the country that it is blacklisted! Go to our Order Form, respond to the 4 questions that we implemented, and based on your replies, you will be proposed the right service for unlocking your iPhone!
Answer: Hey Shannon. We cannot wipe her Apple ID, but we can find the Apple ID (Which will be her e-mail), so she can use the "FORGOT MY PASSWORD" feature. That will wipe her password and ask her to create a new one. This means that she should remember the password of her e-mail though, which I hope she does remember it :D Send us an e-mail through our Contact Us form, and an agent will assist you!
iPhoneUnlock.Zone specializes on iPhone Unlock solutions. We can handle all iPhone Lock situations, such as SIM-Locked iPhones, various Mobile Network support, fixing Blacklisted (Lost/Stolen/Fraud) issues, providing legal solutions for iCloud Locked iPhone and we offer SIM-Lock Deactivation request services.
We are able to analyse the full history of your iPhone, gather all available information that will help us to determine the best possible solution, and we apply them to your iPhone.
Our brand new service "SIM-Lock Deactivation request service" is able to identify the Lock Carrier, Blacklist, Contract & Financial status of your iPhone, generate a Formal SIM-Lock Deactivation request template and send this request to your Lock Carrier.
Our solutions are Legal, Safe, Secure and Permanent.


Hey Milan! Thanx a lot for your awesome review! Enjoy your unlocked iPhone!