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Reviews

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3.5
Reviews 45
5 Stars
71%
4 Stars
4%
3 Stars
0%
2 Stars
4%
1 Star
20%
Reviews that mention popular topics

Switzerland
1 review
0 helpful votes
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System Mechanics
July 18, 2025

I could not activate the Antivirus. The help was quick and very friendli. I would highly recommend the service!

Date of experience: March 25, 2025
Michigan
1 review
0 helpful votes
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Problems solved
July 2, 2024

I am not tech savvy so I appreciate being able to call Iolo for support when I need it, There is usually little wait time and they always go through my computer to clean it up after correcting the problems.

Date of experience: July 1, 2024
Canada
1 review
0 helpful votes
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Glad I found the service
June 18, 2024

I was having trouble finding someone to help me with my email domain and other configuration issues. Tech support.com was the answer. Might not be the least expensive, but worth it, especially if you may need support more than once. The whole thing happened quickly, and the tech was patient and stayed with it until I was satisfied.

Date of experience: June 18, 2024
Illinois
1 review
0 helpful votes
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Both Rickiy helped me.
June 10, 2024

I called fo help on get my drivers and Ricky (girl) helped me fix a lot of things that were wrong snd not downloaded. Then she transfered me to Mark who took support of my computer and we figured out how I got hacked. These people changed my email slightly and were contacting my email friends asking for money. After 15 phone calls I called US Teck support for help. As always they came through.

Date of experience: June 10, 2024

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Florida
1 review
0 helpful votes
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I have been using System Mechanic for 12-15 years, which is very helpful in cleaning away clutter and allowing smoother laptop use.

Date of experience: May 29, 2024
California
1 review
0 helpful votes
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Outstanding tech support.
May 28, 2024

Comments are heartfelt thanks for job a job well done. Iolo's system mechanic pro is one of the best out there. I have used it before and it works very well on my comp.

Date of experience: May 28, 2024
Illinois
2 reviews
0 helpful votes
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A TEAM OF TECH SUPPORT
May 24, 2024

System Mechanic by far is the best Virus Protection System Hands Down. There Tech Support is OUTSTANDING! My ((A-TEAM))

Date of experience: May 23, 2024
GB
1 review
0 helpful votes
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System Mechanic is reliable
May 21, 2024

I've used Iolo's System Mechanic for some time. I find it very reliable. Upgrading was not difficult.

Date of experience: May 21, 2024
New Hampshire
1 review
0 helpful votes
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Annoying Window 11 PC falling asleep
May 28, 2024

Although I have been w/SM for many moons, it has only been a couple of years that I have paid for & engaged w/SM's Tech Support. While the decision to turn over one's PC/Laptop/Smart Phone et al is not to be taken lightly, I have come to find a significantly high level of trust w/my interactions & SM's Techs: not only do they all have an elevated degree of knowledge re: this forever changing Tech world, they are also closely monitored by their supervisors and have an exceptionally superior workplace code of ethics & trust. I have bought & installed SM for all of my family & friends. Major kudos to this internationally recognized, highly acclaimed & respected business which includes all of the SM employees from the CEO down. Gratefully submitted g.m.cocco

Date of experience: May 17, 2024
California
1 review
0 helpful votes
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Great service!
May 7, 2024

It is very useful to have a fast and efficient service anytime when my computer needs. It is worthy my money.

Date of experience: May 6, 2024
Maryland
1 review
0 helpful votes
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Agraivating problem resolved
January 3, 2024

Every time I received a program update to my System Mechanic I would have trouble with my anti-virus system. After working with John T. For a few minutes he was able to resolve the problem. Thanks for he help!

Date of experience: January 2, 2024
Illinois
1 review
0 helpful votes
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While the products are fairly good, I will not buy them again. I am not able to manage my account or my subscriptions online. It is extremely difficult to find the url to get to your account. If you do not want to auto renew your subscription, it is canceled and cannot be managed online. You are only able to manage your products if you are on auto-renew, and you must call their support to add or remove that function. I asked that it be canceled and my CC info removed - you cannot do that yourself online. They did not delecte my CC info and still refuse to do that. When they canceled my auto-renew, my subscriptions dissppeared from my account, and they cannot put them back. I can still use the product, but will have to jump through hoops if I need to download a new copy. I have used System Mechanic for at least 8 years, but cannot see any of my past orders. I will not buy it again.

Date of experience: September 6, 2023
Arizona
1 review
1 helpful vote
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I ordered System Mechanic a year ago. It was so awful I had to uninstall it. So it became a distant memory. All of a sudden I get a notice that I am about to be billed $19.95 for another year of it. So I go on online chat with one of their "representatives" and tell him in no uncertain terms to cancel. He says he will. Next thing I know, I am billed for $19.95. I try to call them on the phone, wait on hold forever. So I go to chat again, get told there's nothing he can do. Avoid this company and their garbage softward LIKE THE PLAGUE.

Date of experience: August 22, 2023
Australia
1 review
1 helpful vote
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CHEATING UNETHICAL COMPANY!
August 8, 2023

I already unsubcribed and remove my credit card information and they still charged me. Previously without consent they charged also extra $20 per month for tech support. Before that i bought a time extension and i don't get any extra time. I emailed them and there was no response. The only thing that i can do is to close my CC and get a new one to avoid being charged forever!

Shame on you IOLO! They are a thief company.

Date of experience: August 8, 2023
California
1 review
0 helpful votes
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Tech support
July 29, 2023

Truly a great asset. After trying with other vendors for weeks, IOLO fixed the problem in no time. I am truly impressed and money well spent.
I will keep up my subscription with them.
Again, a job Well Done!

Date of experience: July 29, 2023
Canada
1 review
3 helpful votes
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Support SUCKS!
May 10, 2023

Spent hours on the phone with tech support to find out it was NOT toll free (when I got my phone bill). Nothing got fixed. Finally got it installed and working untill it wanted to update. Now it won't run, reinstall, or uninstall...tech support won't answer calls, emails or chat requests. Product works ok...just don't ask for help if you have a problem!

Date of experience: May 10, 2023
California
1 review
0 helpful votes
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The technician was way to understand and great to work with. He explained the root cause of the problem and also fixed it completely. I would definitely recommend his services to everyone.

Date of experience: March 5, 2023
California
1 review
0 helpful votes
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Amazing program!
March 5, 2023

It is an amazing program. It is highly easy for use and user friendly. I have used it for like 3 years and I am amazingly pleased with it's results. I never had any issue with them.

Date of experience: March 3, 2023
California
1 review
0 helpful votes
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Would recommend it
March 2, 2023

The best computer services ever. I use Thier services very often and they always seem right. Their services are simple and efficient. It is a great service and I would recommend it to everyone

Date of experience: March 2, 2023
New York
1 review
0 helpful votes
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Excellent online repair service
March 2, 2023

Iolo offers USTechSupport as an add-on online repair service (annual fee) that connects "live" to a computer for repairs.

Date of experience: February 28, 2023