On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Invicta Stores Reviews Summary
The company enjoys a generally positive reputation, with customers frequently highlighting the quality and unique designs of the watches, as well as the excellent value for money. Many express satisfaction with timely deliveries and effective communication regarding order status. However, concerns arise regarding issues with returns and refunds, as some customers have reported delays and dissatisfaction with the return process. Additionally, there are occasional discrepancies between product descriptions and received items. Overall, while the company excels in product quality and customer experience, improvements in return handling could enhance customer satisfaction further.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
It was great..
I have ordered several amazing watches from Invicta and have not bought any other brand (s) since my first order. Your products are beautiful, durable, get a lot of notice and compliments, and are always working. Thanks so much for what you do for your customers. Kindly, me, sammie jo
OK.
I sent in 2 watches for repair that cost me $70 before they even left my house. $28 each for the repair evaluation and $14 for the shipping. Received an email that stated that 1 watch would cost $159 and the other $138. I replied back to them and told them to return them without doing the repairs. Receive a call from IWSC telling me that they would now do all the work for $100 so I agreed. Next email came to me a week later telling me that all of a sudden I need a new casing for my watch and it was going to now cost $149. I once again told him to send it back without repairing it as the casing was absolutely fine when it was shipped. Now, 1 week later the watch was delivered back to me with the pin missing and the watch band was apart. Now they will not send me the pin that belongs to me with out me sending the watch to them again. Just curious on the 11 point evaluation inspection that the $28 was for, How did they miss my supposed broken casing? Oh yeah, when I received the watch back with the missing pin, my casing is still absolutely fine. Guessing that they are not intelligent enough to look up my model # and send me a pin.
Nothing but shady people. Unfortunately I would never buy an Invicta watch again with the thought of ever dealing with these crooks again. While the watches were supposedly getting repaired, I bought 7 Invicta watches for all of my Groomsman in my wedding and have since then returned them all so they would never have to deal with this.
Great Selection of watches and a awesome prices to
Resolvieron el problema del producto rápido. Fueron diligente en todo momento. Muy atento.
Nice but no explanation of additional cost
A great experience
Quality watch, easy to order and fast delivery.
Since it has arrived, he wears it daily. Really nice piece
Watch stayed 4 nights at Fedex office when it could arrive earlier. Shipping costs too high
I like the service I received and I will shop here again.
Just select, choose your payment method, give your information and done
I'm sorry to say I am returning the watch because the latch on the crown protector did NOT latch closed. The watch was a limited edition & I bought the last one you had. I asked for advice as to what I should do & got NO response. So I asked about returns & was sent a shipping label right away..
I've been shopping with Victor for years because I like the watches i'm just sad because you don't get the free cases no more for the watches
It has been great! I ordered one a couple weeks ago and everything was Great!
Overall experience was great. I will continue to order your amazing watches!
I had a good experience.Watches were displayed neatly.
I need more watches.
I have ordered from Invicta several times. Orders always arrive quickly, and the product has always been superior. And the prices... Unbeatable
From the business
Invicta Stores is the best place to shop Invicta watches online. We carry an extensive line of invicta watches for men and women including exclusives only sold here.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members