InstacartReviews 2,486

My driver was late and kept trying to blame me for the fact he put in the wrong address. Refused to carry my groceries upstairs because it was raining out, and asked me to empty out the groceries and run his bags back down to his car. I have a disability, which is why I order groceries to be delivered.

In response support offered me a $5 credit to my next order. The delivery fee was $5, and the non-refundable tip was $10, on an order of $175. Not worth it, go with someone (re: anyone) else.

I love publix's to bad their delivery service is not the same. I placed an order on Friday night for 2hr delivery. Once completed the screen said "hey save $9.00 by using our free trial and get your service and delivery free waived" I was like duh done. Dropped my order my $9.00 Unfortunately it was never delivered, no update, nothing. Had to call, they couldn't figure out it out then it was canceled I had to reorder. Replaced for Sat delivery system would not give me free trail, even though I had email confirming. "Supervisor" says I will give you free delivery but cannot waive service fee? REALLY? After you guys screwed up; you guys offered it? And I already had it? He kept going on about already having had the trail previously. I was like irrelevant, I didn't ask for it your system offered; and I would have had if you guys had done your job and ordered my food. He was completed baffled, and clueless. Looking at these reviews I am surprised this service is still used. Publix do better.

Order was delivered an hour late. Why was it even an option to place an order if you cannot deliver as promised? Shopping was done quickly, but then order just sat there. Perishibles were no longer cold. Frozen waffles not even frozen. Have to throw out all perishibles for safety concern; food not kept cold as promised, including raw chicken and beef. Delivery guy showed up with friend'that's creepy. Tried to cancelthat option didn't work. Sent three messages to contact InstaCart. Despite them claiming you'll hear back in a couple of hours, still no response.

My wife and I both signed on for Instacart shopping to help supplement our income. We signed up 5x where shoppers were needed at two different locations for 3 hours each time. Of the 9 hours of listed work we had 2 jobs. On 4 of the 5 days we had nothing for the 3 hour time frame. Each location was an approximate 25mi drive each way so by the time you pay for gas we made no income. After talking to Customer Service on two occasions it is quite clear that they don't care about the shoppers. It is also evident that Instacart's data is flawed otherwise why would they should the need for shoppers when there clearly was no work. Truly a disappointing experience all around!

The shoppers are very quick to cancel items you ordered if they cannot immediately find them. The ap continually sent shoppers to the worst of the three Krogers in my area--a kroger that keeps very few of the items I consume on a daily basis. Even after sending them multiple emails they continued to send shoppers to the wrong kroger and made no effort to make it right. One of my orders was not delivered. Strongly encourage you to use a different site!

First and foremost, DO NOT ORDER THROUGH PRIME NOW! The delivery people do not care what condition your groceries are in when they get to you... how do I know this, I'm not only an Instacart Shopper but a Prime Now shopper at whole foods. The only reason Instacart will no longer be offering Whole Foods delivery on their platform is because AMAZON now owns Whole Foods... no other reason at all!
If you chose to go the Prime Now delivery route after May 15, dont say you werent warned.

Maybe I am the last of a dying breed that TRULY believes in providing the UTMOST in customer service, even when I'm shopping for my customer's groceries. I take pride in knowing that I shop for them EXACTLY as I shop for my family.

It's is not a professional that was chosen, it was born out of needing to help provide for my family. After a serious car accident caused by a drunk driver, I can no longer pursue my CAREER as a Paramedic. 16 years lost in the blink of an eye:(

There are DEFINITELY things Instacart needs to change in order for customer's to receive the best service possible... definitely screening individuals more is an ABSOLUTE must... it is all about their profit making ability so dont expect too much... my pay for an almost $450 order, b4 markup was a $17.00 batch total! Definitely take advantage of shoppers while reeping the rewards!

So I ordered from instacart and the order was marked as delivered even though they never delivered the food or even contacted me saying they were at my address. I never received my order, instacart never contacted me saying they were in my lobby, they simply never came and marked it as delivered. I needed to be on hold and debate with representatives who said they saw it didn't deliver, but still marked it as delivered. They also wouldn't redeliver even though they were still doing deliveries for 2 hours, and they didn't want to refund my 100$ order. They wanted to give me 10 credit for a $100 dollar order.
Infuriating. Terrible service. It took two hours to finally get a refund.

I canceled my "free trial" before the 14 days were up. They charged my account anyway. I decided to give them a second chance. Big mistake. From incompetent shoppers who were hours late with deliveries to having to wait 24+hours for an open delivery time. Nearly every time I tried to use them there was some problem. The company canceled my account within minutes of my request, however, it took over a month and multiple phone calls to receive my refund.

This company ripped me off for over $181 dollars, they canceled my order and kept giving inaccurate excuses and running me around, said they would reimburse me plus 20 dollars three times, then told me the retailer was the one to reimburse me, just keeping me running around, in the meantime I have no food and now no money. I just got out of a two week stay in the hospital and can't get out, any food I had is spoiled and had to throwen our, so now I have no food at all and no help, I trusted them now over 24 hours later I'm still being scammed.
People beware of this company they are not what they are suppose to be.
I've contacted legal services against them.

Randy S. Vincent