InstacartReviews 2,486

I was overcharged $11.74 on my order from Aldi for $127. Guess I'll go back to taking an Uber. I have tried to get instacart to correct this simple math problem for over 2 weeks now. All I get is more emails confirming that I filed a complaint. This was on my Discover card. Discover informed me that there are NUMEROUS COMPLAINTS about instacart. Cheating customers out of money seems to be a common practice with this company.
DO NOT USE THEM! RUN AWAY FROM THESE CON ARTISTS!

This company is a joke. Do not buy groceries through them and definitely do not try to seek employment. I was a shopper with them and could not get enough hours on my schedule to maintain their requirements for early access to put in for the next week's schedule. So then you lose early access of scheduling and have to TRY to get any hours in regular scheduling and you might as well forget that. Then for the hours I did get I would literally sit in grocery store parking lots in the middle of the heat zone from the map and not get one batch for hours upon hours daily. Their system is being manipulated and they do nothing about it. When I call for help it is some foreign idiot who has no clue how to do their job. Terrible, terrible company!

Do not recommend! This is the worst food deliver service! They no longer deliver Whole Foods, therefore this is not good! The delivery service was overpriced to begin with, and the site was never user friendly. The name Instacart has nothing to do with the service, they aren't always on time or quick with delivery. It's too expensive, there are better and more professional delivery services such as Google Express, Peapod, and Costco who do a great job with delivery.

I absolutely love using instacart for my grocery shopping. Don't have to wait in long lines when its busy and gives me more time to spend with the kids. Saves me the pain of my kids throwing a temper tantrum when i don't buy them everything in the store. Not to mention a life saver when i have no car and taking large bulky items on the public transit is not my idea of fun. Yes it can be pricey but it does help me out to have the service there. They have to raise prices a little to compesate your shopper for their time, labor and gas which i understand and is reasonable. I didn't have a bad experience yet fingers crossed. Even when it rains my bags come tied up so nothing gets damaged especially when it comes from in store shopper service which i wanted to share on here. The shoppers club card has not always been remember but everything is made right once i call instacart they issue a credit towards my next order whi ch is easily fixed in 2 minutes. Other than that its been a life saver for me and my family.

Watch it. Smith's Marketplace will allow you to order groceries on their site through Instacart. Smith's will not take ANY responsibility for this lousy company's failure to deliver as promised. I called Smith's Marketplace in Mesquite, Nevada and they literally laughed at me. They passed me off to their "Click" service and she literally LAUGHED at me. She told me to Google Instacart and call them. I checked the website and it said, "we have started this order so you can't add any more to it. They sent me a text message saying a shopper was working on my order. But, when I called their headquarters, they told me there were no shoppers in this area. The EXACT same thing happened to me two years ago and I decided to give them another try. Now, I am without my groceries, without my grocery money (it will take 3 to 7 days to get it back), and apparently, I'm very funny because the Instacart person in some foreign country can't do a damn thing about it and can't find a manager after 30 minutes to escalate the situation. Don't waste your money or your time. I was on the phone for 29 minutes waiting for some woman to find a manager. There was no manager to be found. What a surprise. I am 60 years old. Ill. Broke now because I spent all my money on groceries and might get relief in 3 to 7 days.

I've used Instacart multiple times with no issues until I placed my most recent order. The girl couldn't find half the stuff I asked for even though it was mainly things like ketchup, chips, butter, etc and wouldn't stop texting me. Then, she can't find my apartment complex. THEN, as soon as she gets here, she cannot find the stairwell even though there's one right around the corner by the main office, where she parked and wouldn't stop blowing up my phone saying how she was lost. I told her to take the elevator and she REFUSED! She went into the office of my complex and starts complaining to the employees that she can't find my apartment and how she's lost! I run down the stairs, trying to meet here there and she's nowhere to be found, so I ran back up the stairs to my apartment thinking she found it and again, nowhere to be found. She starts calling me again complaining she can't find my apartment so AGAIN I go down the stairs, finally meet her where she's sitting in her car, not even attempting to find me. I take all the groceries myself and get them upstairs, she was so lazy she couldn't even do that. Contacted Instacart and they only gave me $10 as compensation. NEVER using them again.

By mistake (as I was told by Instacart) I received the Whole Foods receipt from my purchase. Difference between Instacart receipt and the Whole Foods receipt is almost $15 on their favor. I called Instacart and they told me that I am not supposed to have the receipt from the supermarket and that the correct one is the one at the Webpage. The difference, after tip, is almost $10. They said these overcharges on prices are made by them to pay for all the services I received. I think this is a joke, I already paid one year of delivery and they are charging me more? Instacart is overcharging some of the products and cheating on people. How much additional money are they making from this "extras"?

I love the convenience of someone shopping for me and delivering. I am a working mom of 2 busy young kids. I like Instacart so much that I signed up for monthly service so I wouldn't be charged for each delivery and service fee. I am now very leary if ordering fresh fruit and vegetables due to the last couple of deliveries where I got molded and bad strawberries. Customer service was also terrible. It's so loud in the background I could barely hear the guy I was speaking with. I was told I'd get a credit or refund and it didn't happen. I had to call back. Amazon Prime Now Whole Foods delivery customer service is much better. Just inform them that an item was bad and get automatic refund. Step it up Instacart. There's too much competition

Love the service I get from the shoppers and the drivers. If you have an issue with a forgotten item, a replacement or a mistake with your order, forget getting it resolved. A hard-to-understand Indian kid did nothing but repeat himself over and over after keeping me on hold for 20 minutes. I asked to speak to a supervisor, he dismissed me until I got angry and demanded I speak to a supervisor. The little, snot chick who claimed to be a supervisor, was even less help. I'm done with this company. They don't care about your business. They rob you blind with service charges and delivery charges. The drivers aren't always friendly either. Great concept if they actually cared about their customers.

Instacart has continuously let me down time and time again. From delayed orders to accidental overcharges, it's a service I hesitate to recommended to anyone. I not only use instacart for personal use, but rely on it for my office deliveries, with orders being placed in the $200-$300 range WEEKLY. There has not been a single account where instacart has delivered our groceries during the time frame that was requested (often postponing the drop off by an hour). I promise that this is no exaggeration. The idea behind instacart is great, but it's route of execution is completely flawed.

My first impression of Instacart is that I will never use this service again. My experience was completely horrible. The items I ordered were not delivered, substitutes were given without notifying me. The two main items(dinner) I ordered weren't delivered at all nor was I notified. I paid extra to have my order delivered within the hour. The order was not delivered until 2 hours later and the delivery driver was extremely unprofessional. The delivery driver called me and stated she was outside my house. I go outside, there's no delivery driver, I explain to her that she isn't in front of my house. I reiterated my address, she rambled off her cell phone number and then hung up on me. I had to call the customer service line to track down the driver. Finally the food is delivered and every item was wrong or not delivered. I will never use this service again.

Beware using Kroger Grocery delivery through the Kroger web page. You are not dealing with Kroger. Tonight we ordered groceries and the Kroger login said delivered at 7:52 pm. They were not delivered. And we have Ring and can prove it. When you call this store they say not my problem and sends you to instacart. Instacarts customer service sends you to a person 1000s a miles away. Who cannot contact the driver and says tough luck.

If you want delivery go to Amazon. They get groceries and anything else too you and if they don't you get a delivery, their customer service actually helps.

What a nightmare. Now I have to go to American Express to try and get my $98 back.

If you're trying to leverage Publix's BOGOS via Instacart... don't! The most idiotic thing happened with Instacart... I ordered the Tillamook Cheese which was buy one get one free... so because I did not want to PAY for two and get two free, I simply ordered one through Instacart app amidst other items amounting to a $180 bill. Now, common sense would be that the Publix Shopper (who works there!) would have picked up the "free" cheese too, afterall same brand, same place, BOGO signage displayed, again, as the deal was buy one, get one... do you know that they only gave me the cheese I paid for and left my free cheese in the store on purpose! What's more is that I complained twice via email as they asked for Instacart feedback and both people replied saying it's my fault for not putting two cheeses on my order?!?!? Like I wanted to pay for two cheeses and get two free... I'd never even tried that cheese before... I only bought it because of the BOGO. I regret even thinking to have fallen for the Publix BOGO scam. As this was the first obvious item they held onto ( which I'm due) and I think there are two other items they held back. Really? When was the last time the Publix cashier said to you "you know, this item is buy one get one free today, but we will just keep the free item... just take the one you paid for. Have a nice day today!"

I literally ordered food and milk for my 1 yr over two hours ago. It took 45 minutes for IDOWU to begin shopping for my order. After texting me that my order was delayed and would arrive by 8 pm the latest, I started clocking them. 8pm arrived and nothing. I called customer service and they had the nerve to lie and say no one even started shopping for my order. So I'm like then who is IDOWU and why do you have people like that working for your company; giving it a bad name. They had more nerves to offer me a refund instead of calling up IDOWU TO DELIEVER MY $#*!. If they were professional, they would have called a lot sooner so that they don't inconvenience the customer because then I could've made other arrangements to get my daughter her things. I'm so annoyed by this situation. NEVER USE THIS SERVICE. ITS THE ABSOLUTE WORST!