InstacartReviews 2,486

Shoppers are late more often than not. The NEVER ONCE have used a cooler or other method to keep perishables fresh. Frozen fish has come completely thawed out and ice cream consistently melted all over my groceries. I've had to stop buying anything truly perishable. Four times I've asked a supervisor to call me to discuss the problems and I've never had a return call. Supervisors more than once promised me the shopper would shop at the store only two blocks from me but they consistently go to a different store anyway. They have now confirmed that they lied each time they assured me of that. I probably take three times as much time to get groceries delivered than if I had just gone to the store. The shoppers are clearly taken advantage of.
Even though most are friendly and try to be helpful, the company ties their hands. Unfortunately, I may be stuck with Instacart until the pandemic is over. I can't wait to go back to the store myself.

Placed an instacart order for Wegman's and encountered multiple problems. For one, 6 out of the 20 items ordered were replaced with different products all of which were NOT comparable. The most bothersome was the order for turkey sausage was replaced with "italian sausage" made with pork. Another product was for chicken thighs which I requested the bulk pack that was significantly cheaper than buying the smaller packs, but was instead given two of the smaller packs and charged the higher price. Also requested a bulk pack of 6 peppers but it was replaced with only a 3 pack and charged the more costly price. The shopper/instacart also believes sweet potato wraps are comparable to wraps made with rice flour. Whatever, not as a big a deal as replacing turkey with pork. Organic chicken stock was also replaced with regular chicken stock and charged a higher price. The only replacement I was ok with was for corn tortillas. However, they also charged me a higher price than the one I had requested. Another problem was Wegmans also listed bags of cole slaw as 2 for $3.49 but was given only 1 for $3.49. That is either very deceptive selling/pricing or a glaring mistake that instacart makes impossible to have corrected. All these problems could be forgiven if the prices were fair. However, not only do they markup a significant portion to pay for "someone else shop", but they also charge an additional service fee AND delivery fee AND additional tips for the delivery driver. The store receipt had a final price of $99 but my order total paid to instacart was $138. With a 40% markup, I expect my order to be correct with zero disappointment in the order I placed. Needless to say, I will not be using instacart again in the future unless significant improvements are made and all the problems are addressed. I will also be recommending everyone avoid instacart due to these problems I experienced.

Just gets worse by the month. Two incorrect orders today, and that's just today! Unacceptable company.

Has increasingly gotten worse over the last three years, I'm constantly on the phone with Instacart every week. They absolutely do not care. Today, I ordered from Albertsons and Sprouts, different items, of course. Both orders today were wrong.

The first, I asked for 10lbs of meat to be wrapped in 2lb increments. Just like I do every single week. The recipe calls for exactly 2lbs of ground beef, and it's easy for the butcher to weigh and package it. I got two 5 lb slabs of meat. Not helpful. I had to buy a food scale in order to be able to divide it into 2 lb increments.

Second order, I asked for one FULL bunch of bananas and three ORGANIC avocados. I got one single measly banana and three regular avocados, in which I have to go back tomorrow and exchange.

Seriously. Every single month it just gets worse. I've had it. I'm pulling my membership and will just go out and do my own shopping. This is unacceptable. Absolutely no excuse for continually horrible service.

Super excited for a Costco order - including a roast chicken for dinner. Confirmed deliver for Friday. Shows up late on Saturday... and no chicken. Would have been a lot easier to just go to the store! The driver was very nice... it's less about the people (customer service people were nice, but couldn't do anything) and more about the failure of the app, the inconvenience and disrespect of people's time, and the unwillingness to take any real responsibility or compensate for the disaster.

I am moving to Seattle. I placed a large order with instacart to stock my pantry and bar. The order went through. Five minutes later I received notice that my order was cancelled. I din't cancel the order. My credit card has plenty of unused credit (enough to place 100 order of this size). What do I do. I call support to find out what the problem is. They tell me they are not authorized to discuss the problem with me. WHAT PROBLEM? The great thing is I can place most of these order direct with the stores who will ship them themselves. A little more work but less BS. If a Manager or vp wished to reach out to me I left word with tech support but for now: hey you know good times don't last for ever in any business :)

They charged a total of $61 for a $142 order (if you include the tip). I ordered from Costco and had it delivered. It showed costco products with prices, like you were on the costco site. It showed you fees for delivery at the end $9.99 (all the while saying free delivery while you shopped). Then it had another fee $8.99 Sevice fee and a tip Fee (which you could pick) and taxes. The total was $204.00. They charged my charge $235 after showing me a total of $204. When my food was delivered there was a Costco receipt for $142.00. No Instacart receipt. Tried to contact them, but due to high volume no one could help on line. I emailed I had a problem. They never contacted me. I was able to chat and complain the next day. They said if i had read all there information I would have learned that they charge you more then Costco, but it doesn't tell how much more. And nowhere does it tell you this when your on what looks like Costco's website and are ordering. They list The other surcharges at the end, but never tell you about the inflated prices. After overcharging you for every item you buy, they add an extra $30 to your charge without telling you (Whole Foods lets you when you are ordering) just in case. Still no word from them. We need to ban together to file a class action suit for deceptive practices. Very frustrated!

If someone was trying to steal money from your pocket you would be upset and there would be criminals charges. Instacart is a well groomed thief. Save your money. There is no convenience to this service. No where do they tell you that instacat sets the tips and then there is a service charge on top of the tip and dont forget the annual subscription they charge. At the rate i am paying i can get a person and pay minimum wage and still not be gouged they way instatcart steals. And what is with not being charged for items on sale.

I ordered my groceries from Publix today through Instacart just like I do every week. The shopper shopped my order and couldn't pay for it because the debit card that Instacart gives their shoppers didn't work! The shopper was so apologetic and it wasn't her fault at all. I reported this issue to Instacart. My order was supposed to be delivered between 2pm & 4pm today. Still no groceries and no response from Instacart as to their plan of action to make me happy and get my groceries to me. It's now 7:35pm. So disappointed in Instacart!

Horrible
I wanted to order a big order of food items from Costco for our religious organization I used instacart for delivery
1st you will not get costco 2% money back (because they are going to use their card) 2nd Out of 4 items only 1 item was delivered in correct quantity rest of the 3 items were only 10%(They were bulky) I end up renting mini truck and hiring 1 help to get it
They promise to refund full amount instead they gave me $10 credit on my future purchase
I am not going to used them again so what is that $10 credit going to do

I've been using Instacart for several months because of Covid-19 and the fact I had a difficult surgery that has kept me from the being able to drive. The service was mediocre for the most part, but my last order was so poorly handled that I will not use Instacart again. The delivery person spoke absolutely no English. I'm not anti-immigrant; that's how most of us got here. But we could not converse about substitutes. No big deal; I've never had a single Instacart let me know if there were substitutes. Somehow, I got a copy of the receipt online. I've never had one before with Instacart, so I was surprised. Further examination of the receipt revealed many items I had not ordered and did not want and were not in the order. This makes me wonder how many times this has happened in the past.

I called Instacart, and they referred me King Soopers (Kroger). King Soopers promised me a $20. & change refund. I was told it would take 7-10 days. Why should King Soopers pay me anyway? It was an Instacart problem.

After thinking about it and talking to a friend who works for Instacart, I realized why there were so many items I didn't order and didn't get. The woman who was the Instacart order BOUGHT THINGS FOR HERSELF AND HOPED I WOULDN'T NOTICE! This is a boon for less than honorable people. The friend that works for Instacart told me there are no screening or requirements to be employed by Instacart. Basically, the person who wants to do it just signs up and starts working. My warning is simply this: DONT USE INSTACART!