InstacartReviews 2,486

I have had some great drivers in the past that have made great effort to deliver my items. I have recently had a few drivers that should not be allowed to deliver for this company. I get story short, my
Last driver must've been really hungry because they purchased a ton of snacks for themselves on my dime that I did not authorize. They must've been thirsty as well because they took 4 bottles of water from my 32 pack. There's no accountability because this company doesn't allow you to rate their drivers so even though I have complained about my recent experience, they are still employing this thief so they can do this to others. Carefully check every receipt if u use this service. There's a definite scam going on.

For the last 3 months instacart has become so bad that they probably refunded me over $300 in that 3 month period because of missed purchased product or damaged product. Shoppers do not pay attention to the instacart shopping list give you merchandise you don't even ask for and the delivery has become horrible they don't even knock on the door or push the doorbell they drop the merchandise and leave.so if you order ice cream you can imagine it'll be melted before you finally figure out that they've delivered it. THEY WERE GREAT BUT NO LONGER CANCELED MY MEMBERSHIP IN THEIR DELIVERY FEE SYSTEM.

@Instacart these people stole money from me. They are extremely unclear on a very important detail. The prices they charge on the website are not always the prices in the store. They pocket the difference which for me a struggling mother was twenty dollars. Twenty dollars to shop And deliver. On your receipt they include a fee already based on a percentage of your order. This was what I believed their "service" fee was for the convenience of delivery. (Though they advertise free delivery) when I noticed the almost twenty dollar difference between The paper store receipt and the emailed receipt I contacted customer service and was told this was just a charge for the convenience of using their service. I don't know about you but I consider that stealing since this is not made clear while you're shopping with them. I feel they are deliberately misleading and I will blast this loud and clear to be sure everyone knows to be wary when using this service.

Instacart is awful. They were hacked on September 8. I received two bills one for 80.00 the other for 90.00, same day. A delivery to an unknown man in Kearney New Jersey. I immediately contacted them and they swore they would remove the charges. They did not. I have had to cancel my credit card and take this up with American Express. INSTACART HAS DONE NOTHING. THEY KNEW IT WAS FRAUD. THEY EVEN TOLD ME THAT SOMEHOW THIS MAN RUSSELL HARSYN (SIC THEIR SPELLING) HAD MY CREDIT CARD AND ASKED HOW I HAD TWO ACCOUNTS. Their phone number does not work... It took over an hour as the phone kept cutting out. Their email service also sucks. DO NOT STORE YOUR CREDIT CARD AND IF POSSIBLE DO NOT USE THEM.

They delivered to the wrong house TWICE in one day. They left it outside some neighbor's house while I was sitting on my patio the whole time. This is only one instance. I've used them previously and one lady was trying to give me other people's order. Then she grabbed everything she had for mine and another order and I had to sit and sort thru other peoples groceries and mine. On another occasion one instacart person kept some of my items and gave me two other items or someone else's. I'm so tired of reporting them and calling customer support. The worst part is that none of them follow the directions as I've NEVER ONCE checked the box saying to leave my groceries outside. It's also 100 degrees here... guarantee nobody wants their milk and eggs sitting on their patio. I'm so disgusted with this company.

Denied my legal passport for no other reason than it being from a different country. Said they will just "hang up" on me when they didn't like the tone (?) I called to report that issue with. Refused to provide any legal basis for denying my documents. Asked me if there's someone at home with a valid ID (again my documents were all 100% valid, just not American and on their website it says they accept passports). Laughed when I said that I'll leave a review about that experience. I seriously don't know what kind of people work in this service but it's obvious they don't care about their reputation and they feel like it's okay to treat people like less then human based on the place they come from. Definitely won't ever order from them again.

I placed an order but instead of it being delivered in two hours it took four days. (Granted, having groceries with very few rotted items being delivered to my door was certainly novel.) The promised time was updated by two hours or so every couple of hours (without giving a notification), Example: It will be delivered between 11:00-1:00 but nothing, but then the website updated the time from 1:00-3:00. For four EFFING days. What a waste of my time. That said, customer service was really trying to help, but they could only throw credits for next time at me. With $60 in credit I stupidly tried again. Five days of frustration, no groceries. Meanwhile I get daily emails from them wanting me to do more business with them. I gave up, I canceled the order, I had to go away for four days. It didn't cancel though. Unbeknownst to me, the whole time they keep promising to deliver in two hours every two hours. Dumbest system ever. I didn't know they kept it up until I got back. I was finally notified that THEY canceled my order. No reason was given. This sub-level of service boggles the mind. Instacart has provided the worst service I have every experienced in anything. It's a complete time sink. I will never get those days back.

Nothing was wrong with the person who pulled the order Genny, the problem is with Instacart. I was given a $100 Instacart Gift Card and my total came to $99.99, which according to the itemized total included EVERYTHING, But it showed a balance of $8.98 that no one at Instacart could explain what this was for and i could not place my order unless I paid this fee. Also, good luck trying to find a Customer Service number.
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