Saraf FurnitureReviews 215

Recently I bought a office chair from the Saraf furniture store. The quality of the office chair is really amazing.

I ordered a Wooden Sofa Set from them. They were very smooth until they took my money. Then they just disappeared. Two months down, no sign of the order. They don't call or email or give you clear answers. They keep postponing dates and tell you lies. Then I checked my order status and was shocked to find that had a completely strange and unknown billing and SHIIPPING address against my order. Unbelievalble. Product not shipped for two months and they had the wrong address all the while. I can't cancel, can't get the money, nothing. These people are the plague. Fraudsters. The worst online sellers I have ever seen,

I happened to place a order for sofa for my main room. Order no is #INSF******* to avoid any claims of false review. I received the package, item was found defective, requested them to repair/replace. Forstly, they DID NOT reply to my complain and then when connected told me to drop msg to another mail id claiming to be the complaint id. Fine, I sent the same request again. After lot of deliberation, finally they said kindly get it repaired and furnish the bill, amount will be reimbursed. Okay, I did so and asked them to pay the repair amount. To my utter surprise, they changed their statement and said now we will replace the defective product. Nonetheless, I was still positive and asked them to do so. And here I am still waiting. I may or may not get my item. But, trust me people, don't be fooled by apps and site. Walk up to your nearest furniture shop/carpenter and get it made as per your choice. Absolutely not recommended.

I ordered the bed with 2 side tables for my parents bedroom, keeping in the mind the existing color scheme and mattress size we have.
Sadly, wrong polish finish was delivered to our home on Monday Nov 9th. The driver argued continuously with my mother that the paper work says it's the same color that we ordered and his job is to only deliver. If we have further questions we should contact the company. And here is where the fun begins.
The only way to get any word from this company is via a support email address which haven't responded to my emails since Monday, other than acknowledging that my complaint has been received and I'll hear back in 2 days. A week later no follow up. Now it has been 20days issue still not resolved.
We reached out to the local store, where my parents went to check the color of the finish, before I placed the online order. Of course, the person keep on arguing that he has nothing to do with the order and they are just a display location and we should email support team for help. The online customer service chat recommended to email support team as well.
With Rs. 40,000 spent on a product that I didn't order I'm not sure what is taking this company so long to replace the furniture with the correct color. Also to note that the bed is 2" longer than the size listed on the website, which doesn't allow us to use the mattress we already have.
So, not only did I get incorrect color I'm stuck with incorrect size as well. I would recommend not to waste your money with this company. I fully heartedly wanted to support local "made in India" brand but alas this is where I feel hopeless and cheated. I loved their designs and would have definitely ordered more stuff if our initial experience was positive but now I can't trust them.
Attached is a photo of what is shown on their website and what we received.

I ordered 3 products worth 80k on the 9th of September and till date ie. 25th Nov, they have not been delivered. Numerous calls and mails have resulted only in delayed timelines. Multiple dates have been given after several reminders. Not once has anyone bothered to call or inform in almost 2.5 months. Everytime I have called, a date of next week has been provided. They dont have anyone to address the complaints, no one is bothered about the plight of the customers. Whatever positive reviews one may find on the net, they are fake.
Never even think of ordering through them.

My order number ID#DD*******. I had placed an order 2 months ago and made a downing payment of ******* and now I am yet to receive the product which was promised to me on 27 last month. If it gets delayed genuinely it's fine. But you people kept telling that the product is under final process every single time I call. You never give a proper response to emails. I am really sorry to say I have no other choice but to go ahead with a legal proceedings against you

I will never recommend this product

The insaraf is mostly biased with south Indian costumers I suppose

A fraud and thief company who has no concern for the customers. I ordered bed, bed side table and sideboard from them but they have supplies broken, damaged, cracked panel and poor finished product for which they had taken Rs 1, 03, 000/- in advance. Now they are neither replacing nor responding. Bloody goons of highest order. Pathetic quality stuff are been offered. Begging dor last 45 days to kindly refund the amount but these jokers are not responding. Their quality is worse than dog $#*!.

This review is not just limited to this product but for this entire operation and attitude of Insaraf. First time I've decided to order something from Insaraf, and then ordered this tv unit. They claim on their website that product deliver within 14 day but I received the product after 2 months. At the time of delivery I saw there are issues with the product, doors were not closing properly, and there was visible bent in all three doors. I asked delivery peoples to take the product back, but they insist that they cannot. Take it back and a carpenter will come to fix it. Their carpenter came after 20 days of delivery, and after examining he said that it's not fixable and has to be replaced. It's been another 2 months and I've not received the replaced product.
Now here comes Insaraf's state of the art customer service. Till today, I must have followed up with their customer care team for at least 50 times(and I can assure you that they will never bother to call you back). Every time their customer care exec will give another date for delivery or will make some other excuse of not able to deliver till date. For them it's the one off instance and never happens with anyone or anytime but I'm sure by seeing their attitude and work ethics is that it's not some odd instance and happens with many people.
It's been almost 4 months since I've ordered my product and I still do not have any update if I'll get an un-defected proper product or not. I urge anyone who can see this review that not to trust Insaraf ever. Neither their service, not their product is at per with basic quality. And all they do is making fool of customers. Stay away from Insaraf

If you want peace of mind, never purchase from insaraf.com.
I ordered a Japanese dining table set (6 seater) from insaraf.com on 9th January 2020 online.
I received the order on 26th January 2020. The table was damaged during assembly by their delivery boys. I got the replacement on 13th March 2020. The replacement table was not polished properly. The table didn't match the chairs so I again asked for replacement. And till date, I have not received inspite of them committing on several occasions.
Even after numerous emails and phone calls, I am yet to see an action from their side.
Extremely mismanaged company and a utterly unprofessional bunch of liars. I would never recommend insaraf to anybody. Sadly, ₹******* down the drain.

I wish, I could give "0" start or negative mark.

WORST EXPERIENCE I EVER HAD IN MY LIFE, NIGHTMARE.

I would request all customer to go for any platform to buy wood product but not INSARAF.COM.

I can't describe how pathetic and horrible experience I have with SARAF FURNITURE.

It's been almost 45 days I placed my order and full advance payment but product still not delivered.

You people should be ashamed for claiming and advertising "Vocal of Local".

Very robotic/fixed -pre-typed response/reply to your every queries.

Not professional at all.

AND they are NOT REFUNDING my money as well just keep making excuses and "will get back to you" kind of response.

I purchased a sofa(2 Seater) from them, first of all they have no free installation facility (only for few selected cities which they claim) and installation charges are very high( site mentions RS 600-900 which they also say that it can't be confirmed). After installation, which I myself did after learning of high installation charges, I found sofa seats to be of very low quality and completely different from pictures that were being depicted on their site( low seating, small sized, with pieces coming out). On asking for a return, they said there is no return policy, on confronting them with the return policy on site, that on site it is written that it can be returned, they smartly changed the return policy overnight. Their call centre people are so very rude and doesn't reply properly, I have been sending e-mails to them, but they reply after 2-3 days and that too they say only one thing sorry for inconvenience we will send someone to install it, which I have been telling them through various mails that it is already installed, but they are sending almost the same reply with nil mention of return. I would request everyone not to get fooled by these people. There are much better other online portals like Pepperfry and Urban ladder, where I had a wonderful experience. These are money eaters, Request everyone to stay Away, I'm fighting for my return for last 15 days.
PS: don't get fooled by their what's app messages which they will send you to Make you buy fast.