Saraf FurnitureReviews 215

Their products are just ok but service very very poor... pls don't rely online market blindly... as army officers I can give u just advice... they will maximum time only chat with u but with no response in ground esp when ur in type B city like Jabalpur... very poor response... if any stuff get damage during transportation they don't even attend or replace... liar of highest order... pls still u want to suffer most welcome

DON'T ORDER! Worst customer care team ever. Very excited with their designs online, I placed an order for a bed worth 40k, and paid it all upfront on 28th Jan. Received confirmation the same day, and was told that it will be dispatched in a month and a half. On repeated follow up calls and mails they replied on 14th March that it will be dispatched latest by 23rd March. Then on following up on 23rd, they said ‘latest by 29th March'. Again on 2nd April after I followed up they said it will be dispatched on 10th April.
The worst part is- no update on their website. All you know all of this might just be some scam. Pathetic customer care team. Today they are saying it will dispatch after 3 days. And they have the guts to say "trust karo, teen din me dispatch ho jaayega nahi toh full refund." I've been paying heavy rent on my furniture, will they compensate me for that? Companies like these only take customers for a ride wasting their valuable time, effort and money. 1st and last time I ordered from Saraf. PLS DONT ORDER FROM THESE CHEATERS!

I don't understand how others could receive their orders. For me it's been 06 months since but no item has been received. Details of the event are as follows:
A coffee table set of 05 pcs (solid sheesham wood) worth 27,999/- was ordered from Saraf Furniture on 27 Oct 20.

Expected delivery date was 22 Nov 20.
Even after a lapse of 06 months, item has not been dispatched yet.
Firm has been approached several times both telephonically and through e mail to check the status of item or to cancel the order however everytime a next deadline is sought for. Calls are kept on hold for hours and everytime a callback is promised, which never actually came ever.

Such a pathetic response from the firm has resulted in monetary losses and subsequently mental harassment to me and my family.

Saraf Furniture is so shameless that neither they are delivering the table nor they are ready to refund the money.
I feel helpless and suggest you all to avoid ordering anything from their company. If someone can help me with this, please suggest.

The store is in a convenient location and is easy to locate. The most luxurious furniture store in the market, with branded furnitures.Our expectations are understood by the salesperson and according they entertain.

It is highly disappointing that the newly purchased bed from a renowned brand SARAF is an entirely defective piece. There is not just one problem, but the entire product is full of poor quality and bad craftsmanship. Following are the list of the issues with the product.

1. To start with, on the website, the product says the bed is made of SHEESHAM WOOD, and no other material has been mentioned. However, the bed received has a base and top made of MDF that is too poor. I am sure that it cannot take a load of 5kg to forget about the human weight for which it is manufactured.

2. The structure/frame on which the top MDF board rests is broken. And it is highly unprofessional that the people who came for installation, rather than acknowledging the defect, covered it up with the board so that we don't see it.

3. The dovetail joint of the mainframe doesn't have neat grooves to the extent that workers had to use hammers to somehow bring the frame together with such an untidy finish. (Picture 2)

2. The top ply shape is not designed as per the bed's size and further does not have straight edges. So much so that at edges, there is a gap of 3-4inches which, strangely, the manufacturers decided to ignore. At places, it doesn't fit and overlaps with the MDF part (Picture 3 & 4)

3. The box's base again uses MDF of shallow quality that it will break as soon as we start storing anything unless SARAF is expecting us always to keep it empty and not use it. (Picture 5)

4. The image on the website shows hinges and a handle to open the bed storage area ( which is what a regular bed looks like). Again, leaving us shocked, the bed only has MDF boards to cover the box without any fixtures/hinges. SARAF expects the user to remove the mattresses, lift the boards, place them on the floor, use the storage space, and repeat the drill to close the box.
Also, the heights of creativity where they have just given a circular hole in the MDF and skipped handles. (Picture 6)

I think if SARAF had delivered a wooden log to us, we would have been more than happy to create our piece of furniture from it, then sending us this crap product and wasting our time.

We ordered for the first time from SARAF based on its quality and reviews. However, with such a bad experience, we would never like to recommend its furniture.

And after everything, they don't even respond to their support emails or customer care calls.

I want to return the bed and seek a refund. I am not looking for a replacement as I have lost trust in your products and do not have the energy to waste in coordination and checking the replacement's quality.

I am totally satisfied with the quality and price. It took 4 months for my second order to be delivered. My first order was delivered in 6 weeks. If your product is already in the stock, I think you get it in 6 weeks. All's Well That Ends Well, so I am changing my review from 1 star to 4 stars, also considering the special situation we are in currently.

Saraf Furniture had such a wonderful overall experience. The shop in Delhi had a large collection of excellent furniture. The staff is extremely courteous and supportive, and they treat each person as though they were a family member. Thanks to Saraf furniture, you can find beds, sofa sets, dining tables, office chairs, Multi-units, crockery units, and much more all under one roof. It has been a wonderful journey with the same and ahead too.!

Please do not order anything at Insaraf store unless you are ready to wait forever for the order to be delivered. I ordered a bed, initially i was asked to wait for six weeks, now it has been THREE MONTHS and the order isn't delivered yet. Worst customer service.

Placed an order in January 1st week. Till date 19th March 2021, there is no delivery done, there is no date when they are going to deliver.
When we asked to refund they are giving excuse that COVID happened. They never bothered to update us that they are not able to deliver till I started following up about the delivery in March. As per their website shipping was supposed to be done on 23rd Feb, 2021. When I started following up about delivery their customer care started giving me fake promises of different dates, saying this is the confirmed date etc etc. After many many follow-ups I neither have the product nor my money.
NEVER EVER ORDER FROM INSARAF.

Saraf Furniture, one of the best solid wood furniture stores in India provides quality and classic furniture that will add to the aesthetics of your space. The company provides a lifetime warranty for termite resistance and offers authentic solid sheesham wood furniture at value for money prices.

Have ordered a bed and 2 bed side table and all the items which i have received are in damaged stage. Despite of multiple follow up for 2 months they are not bothered to revert back to us with a solution.
Even there is no installation being provided. You either have to self install the items or need to spend extra amount for installation.

Recommend no one to purchase a single item from SARAF FURNITURE. They are highly unprofessional and unresponsive

Amazing collection of woodwork. All types of furniture are available. I had bought a study table at a very very reasonable price and the quality was amazing.

Best one stop solution to purchase furniture of premium quality. I ordered a sheesham furniture and it is very good in quality.

I ordered a mattress from Saraf furniture few days back, and it has delivered on time. They are very focused in providing the services to their customers. I really appreciate their efforts.

I received a chair with several cracks. Even after repeated follow ups and email they never came or came to check to repair and replacement. Now the back is broken.

I have purchased 2 bed last week from saraf furniture it was awesome experience, and given delivery on time with prompt commitments.

We ordered a dinning table set 4 months ago and haven't received it till date. They keep on telling to keep patience. It's a completely fraid company. Never buy anything from this site

I got my Sofa delivered to my home. The sofa is perfect for available space in my living room. The delivery team was very helpful.

At the Saraf Furniture showroom, I had a wonderful experience. Everyone was very polite and courteous. They were very helpful in their suggestions and showed us everything patiently.

My experience with Saraf Furniture was very good. I was looking for a couch and found Saraf furniture. I liked the latest collections of furniture such as sofas, beds, dining tables, study tables, etc., even the staff at Saraf Furniture were very professional.