Inpost.co.ukReviews 27

Absolutely terrible service from InPost at the Palmerston Road (Jesse's Sweets & Convenience) locker in Chatham.

For the second day in a row, my parcel has reached the local area and then been sent back to the depot because the lockers are full. This isn't bad luck — it's clearly poor planning and mismanagement.

What's the point of offering a locker service if there's no capacity to handle deliveries? Customers are left waiting days for parcels that are literally minutes away.

There's also no proper solution offered — no automatic redirection, no prioritisation, just repeated delays.

Avoid this locker if you actually want to receive your parcels on time. Completely unreliable and not fit for purpose

Failed to meet the companies mandate to redirect parcels, failed to maintain contact, lied to me regarding serviceability of the locker at my chosen locker point,,, which I checked with the staff within the adjacent store. Failed to inform meet any further delivery promises and simply informed me via the app that the parcel has been returned to sender. Failed to respond to any further questioning emails. No integrity shown to a paying customer, I have also deleted all of my trustpilot reviews, will never use nor promote their service again.

Used them twice with Vinted They have lost my son's Xmas present twice. Their courier picks it up and then it vanishes. They then say they are going to investigate. I don't understand what they need to investigate. Their courier picks it up. They need to ask that courier where my package is. I don't understand all the great reviews. Now I have to wait 25 working days before they tell me it's missing and then there is no compensation. What a waste of time.

Royal Mail

Parcel tracking- MD************** OK so you might be thinking from the Title why are you leaving a 1 star review. I initially really liked the service - convenient at first but then come there terms of service. In my town there is 1 InPost locker very conveniently less than 1km from where I live. 👍👌 GREAT The major problems with this is - 1.in their terms & conditions you get 4 attempts at delivering to a locker or shop that is registered with InPost or the parcel will be returned to sender 2. The seller will need to refund you & there's no certainty that the seller will be refunded their postage. 3. They will only take your parcel to another locker or shop so long as it's 1km away I wont be using this service again as my local lockers were full for 3 days the third day the driver did finally get my parcel delivered to the locker however this was the final try so very sketchy after reading the terms & conditions. If someone is a bit let's say forgetful, busy etc there is a grace period of 72 hours to collect your parcel from the locker leaving the locker full for longer Also if there's a fault with the locker and your parcel is due to be delivered it can take anywhere according to their website 2, 3, 4 days depending on the fault before the locker is in use again so trapping or undelivered parcel... NOT GOOD I brought this up with customer service representative Apolonia and she stated their terms & conditions, there was no flexibility My response was calm, I paid for a delivery service and this hasn't been fulfilled but no response after the initial email, I guess they get this a lot. So to sum up I think it could be a good service but definitely requires huge improvement because it's trying to be a modern convenience 🏪 but it's just not, the company needs to listen to it's customers or people just won't use it. I'll be returning to EVRI they've been better than a lot of what used to be respectable companies and at least with EVRI they deliver to you're door or can collect from a shop, lovely. I truly hope InPost improve and wish them every success doing so.

This service started well however as they are growing and more people are using it they are NOT COPING with the volume of parcels. 14 days to deliver a parcel taking 4 attempts because the lockers were full, it is just not acceptable. I will not be using INPOST and relay in the more trusted service of RM and Yodel. Bye Inpost, it was good whilst you could do your job efficiently. Not anymore.

Buyer failed to collect my parcel sent via Vinted, parcel returned there employee scanned the wrong parcel so I ended up with a totally different parcel. They are refusing to help me constantly telling me the problem lies with Vinted. Vinted told me that it's Inposts problem. Not a shred of compassion empathy or responsibility. I am a disabled person who are treated me like dirt.

Wasted two days waiting in for a parcel that didn't arrive. Both days I was sent an email from Inpost saying that my parcel was out for delivery and so I waited in but, to no avail.

Why do sellers use this company when they have so many bad reviews and the couriers only work until 5pm Monday to Friday.

If you are a seller, I would suggest that you avoid using this company because you will lose custom and possibly reputation. I definitley will not buy again from the seller I used.

Unsubscribed
Have just had a shocking experience of InPost I posted an item in one of there lockers When it arrived at its destination it was not what I posted The item was completely different I assume the courier put a wrong label in at the locker After several emails they denied all responsibility saying it was down too Vinted HOW CAN THIS BE If things go wrong please be aware this is what happens No support I have unsubscribed and will not use again Shocking service

Where do I start.
Posted 3 parcels and my son posted 10 so that's 13 in total if my maths are correct Monday in a locker Morrisons Failsworth Manchester.
Went to post another one today Tuesday and the locker is not in operation contacted inpost they replied ring back next week.
This is not the 1st time at this machine the last time it was out of action for over a month we run a small business and this will impact us in a Big way loss of revenue & Bad feedback will be using Royal Mail in the Future Heads up everyone don't use this locker I'm fuming probably won't even get our postage back Beware shocking company

Put the code in I was given.it said draw open...but no draw opened tried again with the code to be told it's been collected.called inpost to be told it's occupied and they can't open it.I said my parcel still there and what happened and no help...told me to contact supplier which I did to be told it's been collected...inpost still refused any help just kept saying it's occupied I'm sorry it's says it's collected...unable to get my parcel so money wasted...fuming will never use again and will make sure everyone I know never uses them either...disgusting service and still no parcel.I can't add image of parcel etc as no access to it

48 hours to collect an item is ridiculous. They notify you early hours of the morning so say your parcel is available to collect and then remind you once and then just return your parcel. People have work and real life emergency situations come up! To just return the parcel with no reminder or warning before hand is ridiculous.
The 48 runs from early hours of the morning when obviously no one is collecting their parcel at that time! Won't bother with it again. Royal Mail are far more reliable

"we're re-attempting delivery soon" X 3, it will be sent back to the sender?! It's not the customers' fault that your lockers are not working, is it? I've experienced technical issues twice now! Once, my parcel was stuck in the locker due to your technical issue, and now again, "we're re-attempting delivery soon", and it will be sent back to the sender if the locker is still broken by tomorrow! Seriously, you guys need to speed up the fix for the technical issues you have! Your business relies on these lockers to work, but the lockers are broken! Your customer service is totally robotic and insensitive... Your business practice is quite backward! When the selected lockers are facing technical issues, why can't the parcels be re-directed to the closest one? It's absolutely a joke! All I keep being told is they are working to fix the broken locker but day after day nothing happens! The locker was not working. Contacted InPost customer service, basically I was told...
They could not tell me when the locker would be fixed.
They could not guarantee that the courier wouldn't collect it before me.
They could not extend the collection window time frame.
They couldn't do any at all to help! Leaving me feeling very anxious.

Had a pair of Nike air Jordan's stolen by an Inpost employee and replaced with a pair of kids wellies. Have made numerous complaints but Inpost does not seem too bothered about having a thief working within their company. Would strongly recommend people avoid using this company at all costs!

I walked in the shop that provided the Inpost service, then walked up to the counter and said 'Hello, i'm here to pick up my parcel' and provided my name. The lady serving then got my parcel and handed it to me. She then scanned a bar code on my phone. I said thanks very much, walked towards the door and left the shop. I was happy as I got my item that I ordered and wore it to play football in that evening. All in all I was happy with the service and I think all the staff at InPost UK should be proud of their selves.

When I buy something, I want it delivered to my house. I don't want to have to go and collect it from somewhere else. This is really annoying and I won't buy from anyone using this 'service' again.

Leaving a review about recent experience with inpost & Vinted. Between these 2 they didn't return an item that a buyer never picked up. I want to warn others as procedure is they both blame each other & tell you to contact the other one. My issue was never resolved & in missing an item with the added frustration of inpost telling me to speak to Vinted & vice versa. This has went on for weeks but I feel sorry for anyone who looses an expensive item with these 2 working together like this. My item was returned to a total different address & neither company will compensate or resolve which surely isn't legal. Anyway this review is my last correspondence as it's taken way too much energy & im exhausted dealing with both of their terrible customer service advisors

Will never use inpost again so if that's only option on vinted won't buy of seller. Losing 2 parcels in 2 months is disgusting