Inpost.co.ukReviews 27

I travelled to the locker to collect my parcel and an Inpost employee was busy emptying the lockers. 3 of us waited patiently for 15 minutes for her to empty the lockers. We witnessed how she squashed packages into a basket and how she threw boxes on the floor at which point I asked myself if I want my packages going with Inpost? However that wasn't all. After she had finished, she then started to fill the lockers from another basket full of parcels. One of the ladies in the queue turned to me and said have we now got to wait for her to do this? There was no acknowledgement from the IPost lady that we were there waiting.
I asked the IPost employee if she could wait a couple of minutes while we posted out parcels, she said "no I've got a job to do" I said I appreciate that but we have been waiting ages and it will take a couple of minutes she repeated "no I've got a job to do" I asked for her name she said " non of your business" The other ladies said they couldn't wait any longer. I went into Tesco for 10 minutes hoping she would be gone when I came out but she was still there so I went home too. I will never use them again for my parcels, and I shall be asking my deliveries to be sent by any company other than IPost.

Date of experience: 17 October 2023

First time using inpost to send a parcel sold on vinted. Posted the item into the locker all as described and 2 weeks on tracking still showing as it's in the locker and hasn't been collected. I contacted inpost customer services and I was basically told 'I dont really know what I can do about it' by the woman on the phone.
Awful service and customer service don't appear to have a clue about their own job. Vinted have now assumed the parcel as lost.
Avoid!
I suspect most of the positive reviews on trustpilot are fake as you only need to look on other review sites to see that there are more negative than positive.

Lockers are broken near my home. I have had parcels returned to sender as there were no room in locker- so parcels sent back.
I have had a package waiting in a locker for weeks now, which I can't get out due to the lockers being broken. I would not use again.
Staff are lovely when I speak to them, but the service doesn't seem like it works well.

Absolutely a waste of time, will definitely take them off my Vinted account as a postal option, every time no matter what time of day they are full, waste of time you do more in petrol than your getting selling something.

The whole concept of this service is flawed. My son sells through vinted but there is infrequently a spare space in the inpost locker to post from. The whole family ends up being involved in checking over a period of days whether there is any space to leave a parcel in. He has lost sales because this painful process can take days.