InkedShopReviews 59

Ordered 3 items on December 11th. Received 2 of those items 2 weeks ago. The other still hasn't left the facility. Contact customer service via email. They apologize and say they're going to the warehouse to get it shipped out. That was a week ago. Call yesterday and speak to a gentleman telling him what's going on. He apologizes and said he is going to the warehouse right now to make sure it ships and since I have 2 day shipping, my wife will still receive it by Christmas. Check the tracking all day... still hasn't moved. I have now sent 3 emails and called at least 15 times and nobody will respond or answer the phone. Called 3 times this afternoon in hopes of reaching somebody... the phone system seems to now be down. This is the last time I will be making a purchase from this good for nothing, incompetent company. Sure... take my $70 on December 11th but I can't even get you to ship the $#*!ing package. Crock of $#*!!

I would give 0 stars if it was an option. I purchased 2 tops from the InkedShop website on 3 September. With shipping the cost was $66.84.
The one top was last tracked in Chicago on 18 September and the other in Miami on 13 September. It is now 5 October and still no sign of the tops. The first time I contacted the InkedShop customer services querying the order they told me to go directly to USPS but I only got automated answering services which told me that my tracking number didn't exist. I have since contacted Scott at InkedShop Customer services 3 more times asking for assistance but he has not bothered to so much as respond. I live in South Africa so it's difficult for me to make many phonecalls chasing the tops. I would think that a small effort would be made by this vendor to help ensure I receive the goods I paid a lot of money for.

This review is of their customer service. I purchased a pair of very cute shoes from Inked Shop and the packaging (box) was slightly damaged upon delivery. I didn't think much of it at the time as I was more focused on the shoes. Well the shoes were a bit small so we sent them back (either for refund or exchange - both would've worked). A week later they sent an email that they could not accept them because the package (box) was damaged. I called and left a message but no one called me back. So they SENT THEM BACK to me. I find this kind of customer service ridiculous. I actually could have been a repeat customer but now, because of how they treated this transaction, I have no reason to order from them again. I would warn anyone against buying anything that has a box because if it is damaged, EVEN THROUGH NO FAULT OF THE CUSTOMER, they will not return it.

I am going to a beach party this Saturday and needed a new bikini bottom, I found the cute "Skipper" Bikini Bottom by Fables by Barrie (Black) on their website. I placed the order Sunday a week before, and chose express mail. It took them 2 days to email me, after having paid over $50 for a bikini bottom, they are out of stock, please wait 3-4 business days for the refund. If they had kept their website up to date on what IS in STOCK, I wouldn't have wasted my time and money! Now I have 3 days to find another one, and will probably not get it in time, and THESE PEOPLE are the reason why!

I placed my order on 4/12/15 and still no merchandise. I emailed them a week after I placed my order to find out why I havent recieved a confirmation that it had been shipped. They replied that I have to wait no more than 3 weeks due to a misprint error. Now it's been a month and no one will respond to the numerous emails or phone calls I have made. From the reviews I've read all over the Internet, apparently I'm not the only dissatisfied customer. Worst experience I've had with a company. I Don't know if this company is a scam or what but don't waste your time & money because all you'll be doing is trying to track down your order while no one responds back. I really don't know how they're in business.

Would never order from InkedShop again! Ordered a few items for Christmas. I received one tshirt with a hole in the armpit. Also never received a tank top I ordered. Contacted InkedShop and was told they would send a new tshirt to replace the one with the hole. 20 days later I'm still waiting. Also was told to track down the tank top that I never received since they shipped it and it was now with the post office. So basically paid $50 plus shipping for a tshirt with a hole and a tank top that's MIA!

"Inked Shop only cares about sales and not customer service, all of the other merchants that I used to purchase Christmas gifts are accepting returns from purchases done between Nov 1 and Christmas and these items can be returned through Jan 31... but NOT Inked. They have a 30 day return policy and it does not matter if they were Christmas gifts or not. Very poor quality of customer service" Because of this review, I was contacted by email and phone by the Store Manager who apologized and promised he would take care of my refund. I am impressed. I am sure glad there is social media and managers who actually care.

I spent over $100 on this website only to be very disappointed. I placed an order with them and waited weeks for my order. When trying to get in touch with customer service, the phone number was either out of order, or the mailbox was full. No one would return my messages or emails. Going on over a month of no response and still no clothes, I finally reported them to the BBB. I guess that did the trick because I finally received my package, weeks later.

HORRIBLE CUSTOMER SERVICE. Not too sure how this company is still in business. Accidentally ordered a small shirt for my girlfriend. Immediately emailed customer service asking to send a medium instead. Got an uneducated email from Arielle, The only answers I got are "Ill see what i can do" and "i will contact the warehouse". 5 days go by without an answer or shipment confirmation so i email again. I said, did you get my Medium sent out, I got a reply "I told the warehouse to send a large, if they did or didn't I don't know"

LARGE? Seriously? Where did that come from?

No one answers the phones.

BUYERS BEWARE!

This website is the worst, along with their customer service. Last year (Christmas time) I ordered a magazine subscription from them with a free t-shirt. Subscription was 5 months late and almost one year later, no t-shirt. I have e-mailed them, left numerous voice mails. And this is not the only instance - I have ordered clothing for myself, paid and it gets taken out immediately), one month later still no clothing and then when I send an e-mail they re-send the clothing and charge me AGAIN! Never received it the first time around. Better off trying to find their stuff on eBay or Posh Mark. I have.

I'm not a happy camper about this site. It's not HORRIBLE but I definitely don't like it. I bought a hoodie from them as a gift someone HAD to have and it was like $45 and I found a 20% off coupon as well, which I thought was going to save me some money. WELLLL, the only option for shipping was two day shipping and it was $12.50. Ended up paying $50 for the hoodie, but at least it would arrive super early... I was wrong.

They took the money out of my account immediately, sent me a confirmation number and told me that my package will be sent out shortly. I ordered on a Monday night so I'm thinking with two day shipping it'll get here by Friday at the latest. NOPE. A week and a half later and I still don't have my hoodie. I sent an email stating that I don't see why it should still say "processing" when the money was taken out and the item wasn't out of stock. I used an exclamation point... just one to express my frustration. The next morning I received an email from them saying my package was shipped out and a few hours later I got another email from Eric at customer care saying that my package has been shipped and is in transit... he used an exclamation point as well. I didn't like that.

I'm not happy with them. I felt that his email was sarcastic when I was really upset because I felt that if it was going to take almost two weeks to get an item then I should have another shipping option. Don't think I would order from them again.