IndianRoots

I have ordered 3 lehengas and 1 saree from Indianroots and out of the 4 items, only two have been despatched. I placed my order on the 3rd of May and on the 4th of May i received an email from them saying that they will "procure" all four items for me and that the "procurement time will be 37 days from the date of order". On the 10th of May, I got an email saying that one of the lehenga was out of stock but that I will still receive the remaning 3 items. The refund for the lehenga would take upto 7 business days. I finally got my refund on the 20th of May, a total of 10 days after I had received an email from Indianroots about the unavailability of my lehenga.

I was still hoping that my order for the other items would go through but alas, on the 7th of June, I got an email saying that the saree I had ordered is unavailable. It took Indianroots, more than a month after my initial order (placed of the 3rd of May) to tell me that!

I have a wedding at the end of June for which I had ordered my clothes but now out of 4 items, I will only receive 2 items. I do not know what to wear for the wedding as I am out of two set of clothes. I am truly appalled by the lack of professionalism and consideration from Indianroots. Now I do not have enough time to order new clothes and to have them stitched. I cannot understand how it took Indianroots one whole month to realise that they would not be able to procure the saree that I had ordered!

Plus all the interaction I have had with the customer service agents from Indianroots has been pretty poor! It seems that they do not have a personal touch and all the emails and replies come from a standardised template. The two emails I have received about my ordered items being unavailable are identical and I find it very funny that the email says " As an organization we are deeply saddened by such incidents and we will ensure that this stays as an unfortunate exception in all our future associations". It seems to me that this is the norm for Indianroots to take orders only to inform the customer that the item is unavailable.

I would never again order from Indianroots and it is the most unprofessional and inconsiderate online company I have come across. If you are used to European customer service, you will be shocked at the customer service. There is no real apology from Indianroots and the staff are simply unable to understand the inconvenience they have caused. There is no offer for vouchers or further discounts or even a REAL apology from the manager. There is no willingness to correct their mistakes or even retain the customers, it's almost like they simply do not care. I was relying on Indianroots to get my clothes for a wedding at the end of June and now I won't even have time to order new clothes to get it before the end of the month.

DO NOT rely on Indianroots of you are in a rush to get your clothes and prepare yourself to be disappointed if you order from them.

Now I am waiting for my refund to go through and I bet that instead of the seven days they say it will take to them to process my refund as per their email, it will be 10 days or more.

I would give them a negative rating as they do not even deserve the 1 star.

I thought I was getting a stitched blouse WITH the saree. The website wasn't clear on that obviously. It said "saree and blouse". That's it. Nothing else! It took about 2 weeks to get here because they wait around on shipping orders it seems. If you need something in advance, I would plan ahead if you absolutely need something from their store! Make sure the blouse is stitched (contact them first). When the blouse and saree arrived, there was a problem... my upper arms were slightly too big to be covered with the sleeve material. Oh, the sleeve material is so cheaply made that I tossed it aside due to worries of it getting holes in it while I'm at a wedding function. It's mesh material! There was nothing under the mesh to make it stronger. It was like this stuff came from China, not India and you can imagine how that goes! The saree wrap was okay. The top? Not so much. When I actually stitched it together myself, I noticed so much that went wrong that heaven forbid if I hired someone else to do the work, they would have gotten so frustrated with how the embroidery was done that they would probably A) mess it all up or B) rip me off really bad for the pain and torture they endured to stitch the top together. Mind you, the sleeve material isn't ample enough for my upper arms so that stuff was useless. If you wear a size medium or large women's shirt, the sleeves more than likely won't fit you.

I feel traumatized!

An order i made on Jan 2016 is not yet delivered as on 30 March 2016.
Still i get replies that it will now be shipped on 12th April 2016. When i ask for refund, they deny it. Do they expect me to wait endlessly for the product. Do they have any deadline to ship. If the vendor is not able to send them a product within 3 months, how can they expect the vendor will send them now. I think they are just holding on to my money.
Really pathetic service. They just have a simple answer, Apologies!

I am Neha and I have recently purchased a traditional silk saree from Indianroots. It is a crimson colored saree and I am totally in love with it! I wore it on my sisters engagement and I received a lot of compliments! Though it is a bit expensive but it is totally worth it! I am so satisfied with this product that I will order a few more sarees from this same collection! I can say it with full confidence that Indianroots has the best collection of sarees!

DO NOT ORDER FROM HERE UNLESS YOU LIVENI N INDIA!
They have no clue how to run a business online!

They 'supposedly' ship international, but their website requires you to have an India phone number?!?!?! WTF!

Then, when you fill out all you info for the order, their staff is too stupid to differentiate between your BILL TO / SHIP TO addresses. So, they just choose the Bill To and send your package to wrong $#*!ing continent!

When you complain coz you see the package has the wrong address on it, you contact them to correct it before the package is out, they are too cheap to pay the courier to change the address!

They wait until that package get posted, returned to them, THEN they reship it to the correct address?!

WHERE IS THE CUSTOMER SERVICE IN ALL THIS?

I am a shopaholic and I am totally addicted to online shopping. Indianroots and Koovs are my favorite online shopping websites. If I have to choose from these two websites then I would definitely choose Indianroots because it has a huge collection of almost everything. These days I am going crazy over their home Décor section and I ordered a few items to decorate my home. I received the products on time and the packaging was really very attractive. The quality of the products is totally amazing! Thank you Indianroots!