IndianRoots

Around a year ago we connected with Indianroots.com (E-commerce venture by NDTV). Now we are not getting payments from them. The credit period as per agreement was 45 days, but its more than 7-8months now. I received my first order on 3rd day of launching my products on their website. First they were not replying to our mails and phones. Then I called them repeatedly and then they told us to pay in 2nd week of October, but did not. Then they told 2nd week of January, but now they are saying 2nd week of March. They are not following agreement. They are just holding and using our funds. Even after being a big brand like NDTV, they are just cheating. Do not buy anything or sell anything on this fraud website. I checked on Google there are many sellers like me who are trying to get their payments.

As a followup to my earlier reveiew. I am still awaiting my $40 in refund. Needless to say I never received the product. This issue has been going on since January. Every time I email them, I receive a template stating that they understand my concern, that the matter has been escalated to the concerned team, that it is reasonable for me to be upset, and that I will receive a refund in 4-5 business days. Then, NOTHING. Until, my next email and the whole cycle repeats. DO NOT BUY> FRAUD WEBSITE.

Sorry but I do not have the time or patience left to be emailing you with order numbers to rectify this, you should already have the info!. Anyone new wanting to order from INDIAN ROOTS please don't you will be disappointed as you will not get your order or your refund. You won't even get an email, only when you chase them for orders do they reply to say it's delayed, then after 3 attempts they cancel the order, is stick to buying from U. K. Shops or actually going to India and getting it, much safer options!

There are limited opportunities to purchase indian clothing, especially for special occasions, when living overseas (out of India) and most of us rely on online shops. Indianroots on face of it has a great variety of products available online. Initially, this business was functioning well. But all is not what it seems now. I have now had four orders cancelled (within the last 12 months) after months of waiting. At the time of online purchase, Indianroots showed products were available and will be supplied within 15 business days. After payment and waiting for the products in all my orders, the company has come back saying that the procurement is delayed - twice before eventually cancelling the order and refunding.
If buying for special occasions, I do not have any confidence that Indianroots will be able to supply on time. I am also dubious whether Indianroots actually has products available, even though online it says it is available - in Australia, this means being misleading and deceptive.
Practice caution if purchasing items from Indianroots, such as checking regularly that the order is being processed; and paying through a secure system such as paypal where disputes can be resolved independently.
I do question whether Indianroots keeps payment in its bank accounts while pretending to be processing the order for two or more months only to earn interest.

They don't deserve even a one star rating, but had to apply it as a requirement.
I have written several reviews about these frauds who owe me money for goods never delivered. Got several emails with their bogus Namates and greetings and finally said they would contact PayPal on my behalf to see what happened to my refund. And, now they are ignoring my queries.
DO NOT give this lot your business. Warn as many people as you can. They show fabulous pictures of clothing which they probably do not have access to. If you see any positive reviews - most likely written by them.

1. Liars. Missed the dispatch date after making multiple promises.
2. Cheap customer service. Don't care to inform you that the order will be delayed. When you ask for the order status, they start the investigation. After multiple days, they acknowledge that "this is just an exception that due to some unforeseen circumstances, we are unable to procure the products within the committed timelines."

How can they take it so easy when the payments were made a month in advance? Maybe their whole business is to keep the payments for the months and not deliver any goods.

Giving a bad name to the "Indian roots".

I have ordered a dress order no. ******* on 8th of September 2016 and explicitly mentioned that it is urgent and I need it before 30th of Sept.

"Greetings from Indianroots!

We would like to share that, we have already highlighted the urgency of dress with our concerned team, please be assured we will try our best to get the outfit delivered before 27th Sept'16.

Also, kindly allow us 2 business days to share the exact shipping date of your order."

RETURN MY MONEY BACK
No more emails conversations with you cheats. I am raising this in a consumer forum now.

Being a NDTV venture, I assumed you have at least have the audacity to tell me if you are unable to fulfill my order. You promised me a delivery on or before September 27th. Now you do not acknowledge or respond to my emails. It is already so ridiculous that you do not have any phone support in this century. On top of that, your email support is even more off-putting.

We started selling on Indiaroots in January 2016 and executed good numbers of order, over a period of months when we did not get any payment we started following up with their team (*******@ndtv.com, Divya Kaushik <*******@ndtv.com>, Shivender Singh Jamwal <*******@ndtv.com> Neeharika Bhatia <*******@ndtv.com>)but to the our surprise we got reply from these people that our payment is being delayed due to restructuring and they assured us that in month of May we will get all our payment. Since then we are getting every week a false assurance and new date from these people and still we haven't got our payment. We are following up with these people since May 2016 and today 23rd Sep 2016 still we have no information.

Please if you are selling on indiaroots stop immediate else you will end up with the same situation and will regret selling on such Fraud Company.

NDTV Ethnic Retail Ltd is fraud and unethical company and I'm sure who so ever is heading this company is the most unethical person as everything is happening right under his nose and he has not done anything to improve the situation. They are still selling products on their portal and making their vendors fool.

I am a vendor for Indianroots since the last 2 years. For the past 1 year, Indianroots is not making any payments to all vendors claiming unavailability of money. For a portal which sells someone else's clothes and takes 100% advance from customers, I wonder how money will be unavailable. ALL vendors have stopped executing orders because they are not being paid for the dresses/clothes they deliver. Caution to customers DO NOT PLACE ORDERS with this bogus NDTV website as no order will ever be fulfilled

Stay away from NDTV's Indian Roots. They are bogus. They collect money by showing merchandise and never deliver. My order is *******. I placed a months ago - paid US $ 160. Never received merchandise nor my money refunded. After complain on this site - they cancelled my order but saying they can not refund my money.

Looks like Indian Roots CEO is some kind of drug addict - stealing money from common people.

Wonder after so many people complaints, he is not yet arrested by law enforcement offices in India.

The website looks all fancy and has big names which is why I thought this would be a good site to buy from. But after using them I am more than convinced that this company has the worst customer service and reliability. First, the size and description did not match and then out of the 4 pieces I had ordered, I never received one and they kept saying it would arrive in a couple of days. When you want to return a product because of poor sizing and incorrect description they make you go back and forth so many times, that you'll eventually give up and just keep the dress despite knowing that you're never going to wear it... money down the drain! Do yourself a favor and stay away. I would give them a negative rating if I could!

Never buy from them.
I bought a saree which looked so much better on the website, but it was so dull when I saw it... returned. The balance which I got was in a form of a voucher which can't be used with the sale they have. I don't understand the correlation. It was my money which I had paid, y can't it be combined with the sale offer. Every other website has this facility. Big time cheats! Over priced stuff... can't even think of buying without sale. I made a mistake... you should'nt.

Hi, we are from Bibaar, a vendor to Indianroots.com.

After our event was over at their website, we asked them to return our collection. When we received it, we found 2 pieces worth Rs. 1400/- each missing from it. When we enquired about it and also told them to compare the number of products in "vendor product sheet" & the invoice that they have sent us; then they told us that they have searched the whole warehouse but couldn't find it.

How easily can they say like that?
We had sent the collection to you thinking yours is a reputed website and there won't be any such mismanagement. Each garment was priced at Rs. 1400/- each. So a sale of Rs. 2800/- would have meant something to us. And it's not even about the money. How could you be so careless and lose a vendor's products? I wonder how would u fulfill a customer's need in such a case...

And we have sent our garments to many reputed websites. But when it was their turn for return, they returned each and every unsold product back safely. So, we obviously expected the same from you. It's the first time that we have encountered a case of missing pieces

Please either find our missing pieces or provide compensation for the same.