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iMyFone

2.6

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iMyFone Reviews Summary

iMyFone has a rating of 2.6 stars from 377 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iMyFone most frequently mention day money, factory reset and credit card. iMyFone ranks 3rd among Data Backup sites.

service
96
value
91
shipping
60
returns
84
quality
90
This company responds to reviews on average within 0 days

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GB
1 review
0 helpful votes
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Refund
September 25, 2020

Program didn't work and i asked to refund after one day of purchase and still no news i send several requested but no ansewni

My purchase is ******* please refund my money please

Date of experience: September 24, 2020
Germany
1 review
9 helpful votes
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Won't Refund Me
September 16, 2020

"How about we offer a 60% refund to you?" Is what they emailed me when I requested for a refund. My IPhone got stuck in a rebooting loop and the program instructed me to purchase the full license to fix the issue. I purchase the 30$ plan and the problem still persists. I emailed for a refund and they refuse to refund my full amount. Ridiculous. Bad customer service and bad reputation. Will not use their service again!

Date of experience: September 16, 2020
iMyFone T. iMyFone Rep
over a year old

Hi Zachary,
Sorry for disturbing you.
Here is the customer service manager Jessica.
We are sorry to hear that the program didn’t work and you are not satisfied with our customer support.
We have checked the case and refunded you fully on Sep 17.
Could you please have a check if you have received a refund?
Best regards,
IMyFone Support Team

GB
1 review
6 helpful votes
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Scam
September 15, 2020

Refund guarantee, lol. IF I wanted to wipe an iPhone to remove the passcode screen lock I can do that without any software. Small print, blah blah, keep offering me bigger discounts to make me go away. I have contacted AMEX which is what I used to pay. They will recover the money. These people are scammers, the software does what iTunes does, so its completely useless.

Plus, all the 'affiliated' prestigious companies... yeah none of them use the crap these guys peddle!

Date of experience: September 15, 2020
iMyFone T. iMyFone Rep
over a year old

Dear Adam,
Thank you for your feedback and sorry for any inconvenience may caused.
Would you please inform us your order number and email address so that we can check the problem and offer a satisfactory solution to you?
Thank you for your patience.
Best regards,

Canada
1 review
0 helpful votes
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Amazing!
September 15, 2020

Great product, very easy to use and amazing customer support. I highly recommend this program for anyone that wants an easy fix.
Great experience for me!

Date of experience: September 14, 2020
iMyFone T. iMyFone Rep
over a year old

Hi Peter,
Thanks for leaving us such a wonderful review.
Don't hesitate to contact us if you have any questions or concerns.
IMyFone Support Team

Hong Kong
1 review
0 helpful votes
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Powerful tool
September 7, 2020

This software can repair iOS system error automatically and quickly. Highly recommended.

Date of experience: September 7, 2020
iMyFone T. iMyFone Rep
over a year old

Hi SAM,
Thank you very much for your comment.
We are glad that our program helped you.
If you need any other help, please let us know.
IMyFone Support Team

Georgia
1 review
0 helpful votes
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Good Customer Service
September 5, 2020

The customer service staff is very helpful. They were quick to respond and resolved my request.

Date of experience: September 5, 2020
iMyFone T. iMyFone Rep
over a year old

Hi Denise,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience with us.
IMyFone Support Team

Louisiana
1 review
0 helpful votes
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Great experience with Customer Service
September 4, 2020

I had some issues with my purchase, and the customer service was prompt and efficient. Additionally they took extra steps to try and help sort out my issue.

Date of experience: September 4, 2020
iMyFone T. iMyFone Rep
over a year old

Hi Jason,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

North Carolina
1 review
3 helpful votes
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I got a refund
September 4, 2020

I got my Money back after I requested, refund refund refund refund refund refund refund refund refund

Date of experience: September 4, 2020
iMyFone T. iMyFone Rep
over a year old

Hi Claudia,
Sorry for disturbing you.
Here is the customer service manager Jessica. It's a pity that our program didn't help you. We checked your case and we found we had already refunded you. We are sorry for your unhappy experience. Could you please tell us what we can do to make up this?
IMyFone Support Team

Italy
1 review
1 helpful vote
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Super professional
September 4, 2020

Wow amazing simply the best really fast and professional

Date of experience: September 4, 2020
iMyFone T. iMyFone Rep
over a year old

Hi Leonardo,
Thank you for the feedback.
We are glad that you like our program and your experience with us.
Don't hesitate to contact us if you have any questions or concerns.
IMyFone Support Team

GB
1 review
0 helpful votes
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Great customer support
September 1, 2020

Great customer support who resolved my problem very quickly

Date of experience: September 1, 2020
iMyFone T. iMyFone Rep
over a year old

Hi Shaun,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Australia
1 review
0 helpful votes
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The team were very helpful and provided good support. They had good follow up with emails and staying in touch with me to resolve issues. While I did not recover everything they certainly tried everything they could to help and support offering other options.

Date of experience: August 21, 2020
iMyFone T. iMyFone Rep
over a year old

Hi Michael,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Canada
1 review
0 helpful votes
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Great
August 16, 2020

Great product! It did what I wanted it to do. Thank you. It allowed me to recover some important photos.

Date of experience: August 16, 2020
iMyFone T. iMyFone Rep
over a year old

Hi Wynne,
Thank you very much for your comment.
We are glad that our program helped you.
If you need any other help, please let us know.
IMyFone Support Team

Viet Nam
1 review
0 helpful votes
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So useful!
I just purcharsed a new iPhone and I want to transfer my WhatsApp Data from my old SE to 11Pro Max, so I downloaded iTransor for WhatsApp and it maks everything so easy! Now I have all I want chat history in my new iPhone and I can backup my chat permantly on my laptop. BTW, the Technical Support Specialist is willing to help my inquiries during my use and they are so nice!

Date of experience: August 13, 2020
iMyFone T. iMyFone Rep
over a year old

Dear Nop,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer better experience for our customers.
IMyFone Support Team

Romania
1 review
0 helpful votes
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Good communication
August 11, 2020

Unfortunately for me the app didn't worked to recover some photos from an broken iPhone 8(from device) but i e-mailed iMyFone and they gave me back a half refund(50%). I am waiting now to receive my money in my account A big plus for the communication with the team. They answered fast, in maximum 48h

Date of experience: August 11, 2020
iMyFone T. iMyFone Rep
over a year old

Hi Lliescu,
Thanks for the comment.
It is a pity that your data has gone.
We are thrilled that you loved your experience with us.
We are always here to help if you have any issues.
IMyFone Support Team

Australia
1 review
1 helpful vote
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Did not work
August 9, 2020

After purchasing this it did not work and nowhere on promo video or website is there a warning saying it's not guaranteed.

Date of experience: August 8, 2020
France
1 review
0 helpful votes
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Rapide, bon sav
August 7, 2020

Le logiciel n'a pas pu réparer mon tel (problème carte mere) les réponses et remboursement se sont fait vite et réponses rapide sav

Date of experience: August 7, 2020
iMyFone T. iMyFone Rep
over a year old

Hi Numa,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Germany
1 review
0 helpful votes
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Quick and responsive support
August 5, 2020

Unfortunately my phone had a serious hardware failure and the software couldn't help, but I the support was great and always very responsive. Thanks a lot!

Date of experience: August 5, 2020
iMyFone T. iMyFone Rep
over a year old

Hi Sven,
Thanks for the comment on your experience with us.
We sincerely appreciate your feedback and will try to offer a better experience for our customers.
IMyFone Support Team

Hong Kong
1 review
0 helpful votes
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Excellent customer service
August 5, 2020

Responded very quick and professionally. I will recommend this application to my friends definitely.

Date of experience: August 5, 2020
iMyFone T. iMyFone Rep
over a year old

Hi Gerald,
Thanks for leaving us such a wonderful review.
We are thrilled that you loved your experience with us.
IMyFone Support Team

Virginia
1 review
1 helpful vote
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PIECE OF CRAP
August 3, 2020

Easy to pay them, does not work, no response from support Do not waste your time or money. Will have to complain through PayPal to be made whole

Date of experience: August 3, 2020
Oklahoma
2 reviews
3 helpful votes
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Only because there is no -5. Website give you guarantee, money back. So I paid. There is no mention of the software "being incompatible with Vista". Several emails later, they say no refund as it is my fault for having an incompatible operating system. Fine, wanted to tell everyone, don't consider this software, they are falsely giving a guarantee. In my opinion, thieves.

Date of experience: July 31, 2020