imprint.comReviews 2,318

I was very dismayed that I paid for having the items shipped to my address but I received notice from FedEx to pick them up at their location point instead. They said the shipper noted the package to not be delivered but to be picked up. Not very efficient or customer friendly. I called and the person was to contact FedEx, and they were to come back to me but never did. Really disappointed. The signs do look nice but really not happy on the delivery portion of order.

Button designed & button shown on saved file or e-mail & order form was very misaligned on the vertical & horizontal and the letters sized differently in the wording. Two customer service phone calls and an e-mail attempt did not come close to resolving issue. I will not pay for buttons if they are as off center and not my design as I built.

I received the buttons and they were acceptable. The time & effort I spent on phone calls, e-mails, and on line just to get a simple order were a pain. I would probably return again for more of the same buttons I have ordered, but as for starting with a new or modified design I would have to really think about it before I reordered.

Check out was arduous due to no "save" or "go back" button. Unlike many online shopping marketplaces, there is no "review your order" before final purchase. Design feature is nice, but the guide lines for the button are covered once your design is uploaded so they're deemed nearly useless. Had trouble with my cart being emptied although i had already designed and saved my items - multiple times this happened. Pins turned out great - more pixelated than the design builder had shown, but otherwise fine. imprint.com has a lot of bugs to fix and features to add, but this order came out fine.

The signs were of decent quality. I paid extra money to have them delivered by a certain date. I did not receive the order in time that I needed it. They were shipped out on the day they were supposed to be delivered. When I called to ask for a partial refund I was told I should be patient and just accept they were late. I was not satisfied with that answer and pursued it further.

After several days, I was told I would receive a refund for the additional monies I paid for a scheduled arrival time.

Guess what? Not only did I not receive credit on my account, I just opened my credit card bill and found that I was billed an additional $50.

While the product was decent, the customer service experience has been awful. I am waiting for a response and the original refund I was promised in addition to the bogus amount I was charged again.

I am very disappointed in the service this company has provided.