imprint.comReviews 2,318

The frosted cups are great! We love the quality and the design looks better than we hoped. However, we had in issue with another item we ordered that we were notified was out of stock after we placed our order. As we spent time and effort picking the colors and making the design we preferred to just wait until it was back in stock for our original order to be completed. This simple request took many back and forth contact with customer service. They kept trying to get us to change our order instead of wait the 3 weeks for it to be in stock. If we're not concerned about the extra time, why try to force us? The service representatives were nice, but it seemed like they didn't actually have access to correct information. They also said our order won't get processed unless we call again when the item we want is back in stock.

My first experience with Imprint.com overall was pretty good. I ordered designed T-shirts. They quoted me one price and then charged me another, but they corrected it quickly. They said something about a 16% tax that gets added, but I told them that was evasive and not clear. They quickly removed the additional amount. The shirts were good quality and printed well and shipped in a timely manner. I handled everything via online. Today, I did a re-order of the same designed T-shirts. This time, I phoned it in and it was much easier. But I may have to update this review if my shirts turn out wacky. It will be a watch and see. But for now, I am pretty pleased overall.
UPDATE: 4/25/2019 -- I was told Imprint.com could not go ahead with my T-shirt Re-Order which was originally $269.26 (with 10% discount) - I had phoned in this order at the advice of a chat who told me that an agent can help me with a reorder. I then received a message on my phone saying that the artwork needed to be full-color (which is obviously black and white -- see image) and that would be an additional amount of $256.16. The FIRST time I ordered these shirts (with the one-time set up fee of $50.00) it cost me $286.62 (Imprint removed a charge that was not told to me). Now, Imprint said that it MUST be in be full-color and it would be an additional $256.16 = totaling $525.42 for 48 T-shirts. This is a Re-Order and it does not require full-color. Even if I went on the Imprint website RIGHT NOW and did it as a NEW order, it would only cost me $309.33 (343.70 with the Save10 discount = 309.33). I spoke with three Imprint agents and they could not help me at all or get me to a supervisor. Each kept me on hold for a very long time. The last agent I spoke with said that he had a different price increase of about $148.00... That is still $404.16 for 48 T-shirts that is a RE-Order with black and white art. I CANCELED the order and he seemed okay letting me go as a customer. Unfortunately, I have to go elsewhere. I am extremely displeased with Imprint. I have orders with stickers, wristbands, multiple shirts, banners, etc. I was going to get patches next... It looks like I will I have to take my business somewhere else as the things they are asking me to pay cannot be logistically correct.