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imprint.com Reviews Summary
imprint.com has a rating of 4.3 stars from 2,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with imprint.com most frequently mention great experience and whole process. imprint.com ranks 2nd among Printing sites.
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Great experience for shopping and creating.but Shipping prices are kind of steep! Shipping cost triple of what my items cost and I only ordered 2 plastic yard signs. Yikes! And shipping took 2 weeks!
The color come out darker than on the website. The khaki color is more like a brown color. We've contacted the customer service for future order purposes, as we requested to get or purchase a plain piece or bag to verify the color before ordering but they couldn't and didn't want to fulfill it. We need to use different company in the future.
Easy website for students to use!
Great service, super quick shipping, great quality.
I thought the coolies were more white. They look a little grayish but I'm ok with them
The quality of the full color signs that I ordered is extremely poor. It exhibits a great deal of noise and is pixelated, which was not present in the original vector file. I created a ticket and submitted pictures of the poor quality, to which customer service told me my signs were fine. I ordered signs from another company to show customer service that the Imprint print quality is terrible in comparison. I submitted the pictures that show a significant difference in the quality of the Imprint signs versus the other company's signs (which were perfect!). After I provided the picture comparison and customer service responded "We are extremely sorry for the inconvenience. Please know that we have forwarded your issue to our respective department and we are looking in to the matter. Please allow us 1-2 business day to get back to you with a response. Thank you for your patience in the matter." This indicated to me that customer service finally understood there is a problem with the print quality. However, several days later customer service contacted me stating "Please know that we have confirmed with our respective department and regret to inform you that we cannot consider the order to be defective. At this stage a 5% refund on the amount paid for the signs is the most we can offer you." A 5% refund is completely unacceptable. I expected the company to reprint the signs at no cost to me or refund the full $105.
Easy design and checkout
The product delivered was exactly what we ordered and shipping was quicker than expected. Very happy with our purchase.
Hj
Designing was a snap and pricing fit our non profit budget to a t!
I had to contact Imprint to see how to get rid of the strong paint smell in the cups. I washed them by hand. Then I put a tablespoon of baking soda in each one filled with water, had to let it sit for 24 hrs, then washed them again.
Exactly what I wanted
Pretty simple and to the point. Efficient and quick.
Absolutely terrible customer service. I placed an order for 100 wristbands with the understanding that I would receive 100 additional free wristbands as part of a promo deal. Immediately after placing the order I contacted customer service to guarantee that I would be receiving the 100 free wristbands since there was no mention in my order summary. Customer service responded indicating that I needed to check a box that was not clearly visible when checking out. Even though I contact customer service immediately after placing my order, I was told it was too late for my order to be modified. The company would not honor the 100 free wristbands and offered me 10% off my order. Absolute joke. Terrible customer service. Lots of other site to choose from. DO NOT ORDER FROM THIS ONE.
The students love the bracelets.
Very good rush service. The person who helped me was so nice and patient given the rush.
The coozies came out perfect
Lots of options, website can be a little tricky - agreed.
Order came really fast which was fantastic!
Someone called to follow up on a color choice so our order could be processed.
The only complaint I have is that the two phrases that I placed on the bracelet were supposed to be spaced evenly apart, and instead they were squished together - which is not how they looked on the website design.
Process was easy to order. Just somewhat disappointed in my product. Glad it was inexpensive. The colors from one side could be seen on the other side and colors were very dull and not sharp. Blurry The uploaded photo was very crisp and high resolution.
Simple ordering process and quick delivery
From the business
We're an internet company that specializes in customizing promotional products. Whether you're looking to custom order a single t-shirt or 1000 water bottles, here at imprint.com we can handle any size order. There's no order too big or small.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members