imprint.comReviews 2,306

When changing the aspect of clip art design, the aspect ratio causes parts of the picture to dissappera. Called to see what will print,they advised me to email - no one knew what I meant. No response from email in 2 days. Called back. Hung up on. Called back and then they reviewed my email and said it should be good and hung up on with nothing after comment. Also your company answers with 'Wristbands' so I asked is this Imprint T-Shirts and both times no response. I had to basically ask if they worked there with response saying 'Its our website' - glad the price was low. Also would be nice to see if things are in alignment with disappearing graphics.

Still no response 1.5 weeks after this inquiry when I mentioned that I would like a reply.

First of all filing a ticket is hard because the order number on my invoice is not the order number you need to submit, and the categories for tickets are also limited and dno't include mechandise quality issues.
I ordered a 4x shirt, was told it was in stock. It was over a week before they even contacted me to say they had no 4x of any kind in stock and it would be months before they got them. (why wasn't it listed as back ordered or unavailable. If every style they carry was out then they had to be running low for a while.) So I had to switch to 3x. It took over a month for my shirt to arrive and I had trouble getting any updates on it until it was shipped. Then I wore it, washed it once, and the sleeve is unraveling, and Ive been trying to submit a ticket for over an hour but my order numbers on my invoices don't match their system so they won't take it. Very frustrating!

I tried calling the number on your site and was not given any help at all. I was asking about putting the logo on the left front rather than the right front. She said I should drag it, which I could not. She told me she couldn't help me and that I should order through 24hourwristbans if I wanted to place an order by phone. I decided to just leave the logo on the right and placed the order. I was pleased that the rest of the process was simple and that I could get a quick turn around with the order. The T-shirts are very nice and the quality of the logo was better than I have received from other vendors. I will definitely order from you in the future.

Product arrived. Color was vastly darker than the ordering website indicated. Black letter (which could be read easily on the order site) were unreadable. THAT is how dark the material ended up being.

Received no satisfaction from customer service. We were told that replacement shirts would be received by April 21. The company updated their own ticketing system 4 days ago that they were not going to replace the shirts but never notified us of their decision. We needed the shirts for a 50th anniversary party on April 22 and now have no alternative.

If I do not receive a full refund, I will never use this company again and will advise others of my poor experience.

The website was fantastic and easy to use. Reviews of the products on other websites are a little sketchy, which is why I'm ordering a very small set to test it out now before hopefully ordering large quantities in the future.
The circle on the mug was misshapen - I'm not sure if that was a fault of the document I uploaded or imprint. The white shirt was nice. The gray shirt was awful. The gray was close to green. The white that was printed on top was dingy and peeling off.