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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,976
value
158
shipping
156
returns
82
quality
6,666
This company responds to reviews on average within 2 days

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7,376 reviews

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Georgia
1 review
0 helpful votes
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5 Star except for...
April 1, 2021

All VHS tapes were transferred but the naming convention was not what I submitted. It made it difficult to sort out what I received compared to what I submitted.
Other than that, they were all converted, looked good and the originals were returned.

Date of experience: March 31, 2021
Iowa
1 review
0 helpful votes
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Memories
April 1, 2021

I am very happy to have my videos preserved to a digital format so we can enjoy the memories! My only complaint was I had to get help in trying to download them to my computer. It would have been nice to have some instructions from you on how to do that. It was not an easy process. But overall, I am pleased with the results and grateful for a company like yours that provides this service. I would recommend your company to anyone.

Date of experience: March 31, 2021
Ohio
1 review
0 helpful votes
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Easy
April 1, 2021

The process was very easy! The conversion was completed quickly. To download them was also easy to do!

Date of experience: March 31, 2021
Rhode Island
1 review
0 helpful votes
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Exceptional
April 1, 2021

Loved the results. All of my memories are available anytime I need them.

Date of experience: March 31, 2021
New York
1 review
0 helpful votes
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Thank you
April 1, 2021

We had a lot of 8mm movies that were impossible to watch. The player that came with the Sony 8mm camera was not usable. We sent all the tapes to imemories and now can watch them anytime. It brings back all the movies we thought we could never see again. Priceless!

Date of experience: March 31, 2021
North Carolina
1 review
0 helpful votes
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Great service
March 31, 2021

Easy to use and the product was exactly what I was looking for.

Date of experience: March 31, 2021
New York
1 review
0 helpful votes
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Old videos
March 31, 2021

It was easy to do. It seemed very quick. The videos came out nice. Thank you very much

Date of experience: March 31, 2021
Ohio
1 review
6 helpful votes
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Tracking static in my videos
April 30, 2021

I am please that imemories offers a service to create digital copies from VHS tapes. I tried to create myself but was unable to find a workable VCR. Even though I'm happy to have these memories and will be able to cherish them forever, I was a little disappointed by the quality of the copies. Several videos contain thick static lines that used to be eliminated by adjusting the tracking on the VCR.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 31, 2021
New York
2 reviews
0 helpful votes
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Priceless
April 5, 2021

It was so easy to have all of my video cassettes converted digitally! And priceless to see my kids early childhood, my wedding, my grand parents... totally worth it!

Date of experience: March 31, 2021
Virginia
1 review
0 helpful votes
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Tucca Videos
March 31, 2021

All VHS tapes returned without a problem. Digitized versions look great. Can't wait for a rainy day to watch all of them.

Date of experience: March 31, 2021
Illinois
1 review
0 helpful votes
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Grumley videos
April 5, 2021

Everything seems to fine but I haven't received the articles I sent to you back yet.

Date of experience: March 31, 2021
Florida
1 review
0 helpful votes
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Love the old memories!
March 31, 2021

Everything was very professional and the instructions were easy to follow. I will be sending more VCR tapes from the 1990's. My only disappointment was 2 of the 9 tapes I sent were not able to be transferred to digital(mold?). The pricing was very fair!

Date of experience: March 31, 2021
Georgia
1 review
0 helpful votes
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Just what I needed!
March 31, 2021

Was simple and easy. Ship tapes. Wait. Download to pc. Definitely using again soon as I have more tapes to be done.

Date of experience: March 31, 2021
Nevada
1 review
0 helpful votes
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Family Memories
March 31, 2021

This was a very easy and great experience! I would Highly recommend it to anybody!

Date of experience: March 31, 2021
Colorado
1 review
0 helpful votes
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Better than I expected
March 31, 2021

It's been quite a pleasure! Customer service has always been easily available and willing to help. The finished products were beautiful and edited out when the camera accidentally was left on. You've got a lot of work to do! And it was worth every penny for me to not have to take the time to do it myself. Thank you!

Date of experience: March 31, 2021
Mexico
1 review
0 helpful votes
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My memories
March 31, 2021

Overall excellent. My older memories are very grainy which is not your fault but I wish I had a choice when that came up. I probably would not have converted the older videos, but it's fine.

Date of experience: March 31, 2021
Tennessee
1 review
0 helpful votes
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Great!
March 31, 2021

My experiences with iMemories have been great! I highly recommend their services.

Date of experience: March 31, 2021
Louisiana
1 review
0 helpful votes
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Awesome Job!
March 31, 2021

First time to work with I Memories. I was worried about getting my originals back but they came. I was very satisfied with the DVD you created and plan to send more old videos in to transfer to DVD's. Thank you and be looking for more items from me.

Date of experience: March 31, 2021
Wisconsin
1 review
0 helpful votes
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My experience has been very satisfying over the years. Thank you.

Date of experience: March 31, 2021
Virginia
2 reviews
1 helpful vote
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Easy and reasonable
March 31, 2021

Good communications and turn around time Thank you

Date of experience: March 31, 2021