Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,978
value
158
shipping
156
returns
82
quality
6,686
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Marcia C.
Unfollow Marcia C.
Share Review
Report Review

All memories in one place
April 14, 2021

Every time I called they helped me with my questions. Always patient and respectful.

Date of experience: April 14, 2021
Michigan
1 review
0 helpful votes
Follow Betsy R.
Unfollow Betsy R.
Share Review
Report Review

Positive experience
April 14, 2021

My experience was very positive and would highly recommend iMemories. I like the ability to download and save them to any device I choose. It is great being able to share them easily with family and friends.

Date of experience: April 14, 2021
Pennsylvania
1 review
0 helpful votes
Follow Lisa K.
Unfollow Lisa K.
Share Review
Report Review

My Review
April 14, 2021

Working with iMemories to transfer our old video files was a pleasure. They were efficient, responsive, and the end product met our expectations.

Date of experience: April 14, 2021
New Jersey
1 review
0 helpful votes
Follow Susan B.
Unfollow Susan B.
Share Review
Report Review

Many Memories
April 14, 2021

So far, I have uploaded over 1,700 videos and 15,000 photos. It is the best thing I ever did. My boys all have access to them and love watching. I also uploaded videos from the 50s of my Mom, Dad and inlaws... proms, engagements and weddings. We would have never been able to view these till now. It so was worth it.

Date of experience: April 14, 2021
New Jersey
1 review
0 helpful votes
Follow Janet I.
Unfollow Janet I.
Share Review
Report Review

A memory blessing
April 14, 2021

I sent my memories in because I was in search or my lost wedding video and birth of my daughter whom is now 24yrs old. I unfortunately still haven't found those videos but I had so many other memories that I totally had forgotten. To see my now late husband brought tears to my eyes and joy to my heart. Thank you so very much for doing such a amazing job imemories. I hope to find more videos that you will be able to bring back to life. I am sincerely grateful and thankful.

Date of experience: April 14, 2021
Colorado
1 review
0 helpful votes
Follow Joanne P.
Unfollow Joanne P.
Share Review
Report Review

Memory
May 14, 2021

Very confusing. After talking to someone the problem was resolved.

Date of experience: April 14, 2021
Illinois
1 review
0 helpful votes
Follow Michelle C.
Unfollow Michelle C.
Share Review
Report Review

Beautiful memories restored
April 14, 2021

Great communication and care throughout the whole process.

Date of experience: April 14, 2021
Nevada
1 review
0 helpful votes
Follow Melissa X.
Unfollow Melissa X.
Share Review
Report Review

Very well pleased!
April 12, 2021

I was very well pleased with the entire service! From the packaging that comes to my home, to the processing times and return of the product. Thank you for everything! Our memories are saved forever!

Date of experience: April 12, 2021
Missouri
1 review
0 helpful votes
Follow Cindy D.
Unfollow Cindy D.
Share Review
Report Review

Dependable
April 10, 2021

I was alittle nervous sending my treasured family videos but iMemories constantly kept me informed of where, what and when my videos were at all times.

Date of experience: April 10, 2021
New Jersey
1 review
0 helpful votes
Follow Maryellen E.
Unfollow Maryellen E.
Share Review
Report Review

A trip back in time
April 8, 2021

It was mind-blowing to see my parents during their young years! WW2 Navy footage, young love and pre-war weddings. An incredible glimpse into my family's roots and American history.

Date of experience: April 8, 2021
Illinois
1 review
0 helpful votes
Follow Alyce B.
Unfollow Alyce B.
Share Review
Report Review

So glad I did this
April 7, 2021

For so long I have watched my 8 mm tapes just sit in my closet. I wanted to watch them with my kids, but the task to set up the camera to the t. V. and search the tapes was not fun. I considered converting for so long, and then decided to just do it. I am so glad I did. The team handled my videos with care and I loved being able to see my results on the computer. I took the time to cut and edit where I wanted and created custom DVD's for our future viewing. Thank you iMemories for a wonderful experience.

Date of experience: April 6, 2021
Washington
1 review
0 helpful votes
Follow Ron R.
Unfollow Ron R.
Share Review
Report Review

We are happy with the saved memories of old VHS tapes and 35mm negatives restored to pictures. Thank you.

Date of experience: April 5, 2021
North Carolina
1 review
0 helpful votes
Follow Stephanie W.
Unfollow Stephanie W.
Share Review
Report Review

Priceless!
April 5, 2021

Now all my memories from old camcorders and VHS tapes are digitalized and I'm able to watch and share them whenever I want! And the ordering process is a breeze— mail your media, pick a plan and send payment. Will definitely recommend to my friends and family!

Date of experience: April 4, 2021
Pennsylvania
1 review
0 helpful votes
Follow Wendy U.
Unfollow Wendy U.
Share Review
Report Review

Perfect
April 5, 2021

So glad all my memories were saved so easily. Every step was straight forward and seamlessly easy!

Date of experience: April 4, 2021
Texas
1 review
0 helpful votes
Follow Sue L.
Unfollow Sue L.
Share Review
Report Review

Excellent
April 5, 2021

My transferred videos are great! Quality good. T
Order completed in a timely manner! The people are most helpful and friendly! Money well spent!

Date of experience: April 4, 2021
Delaware
1 review
0 helpful votes
Follow Georgina V.
Unfollow Georgina V.
Share Review
Report Review

Family Treasures
April 4, 2021

I was very satisfied with the response I received from iMemmories. You were professional and courteous and helpful when I contacted you. I misunderstood exactly what you do. I was also looking for restoration.

Date of experience: April 4, 2021
Wisconsin
1 review
0 helpful votes
Follow James H.
Unfollow James H.
Share Review
Report Review

Very informative company. Keeps a person informed on the tapes progress.

Date of experience: April 4, 2021
Florida
1 review
0 helpful votes
Follow Carter V.
Unfollow Carter V.
Share Review
Report Review

As promised!
April 4, 2021

The team at iMemories were very professional and produced my videos as I expected them to be. The quality was great. Their customer service staff was also very helpful whenever I called.

Date of experience: April 4, 2021
Hawaii
1 review
0 helpful votes
Follow Michael D.
Unfollow Michael D.
Share Review
Report Review

Everything I hoped for and more
April 4, 2021

I was really nervous about sending all of our family VHS tapes to iMemories because they are invaluable -- but iMemories made it super easy and were transparent about every step of the process. It was better than I could have ever imagined. I would gladly recommend (and will be telling friends!) to use this service to digitize their family memories. Phenomenal job.

Date of experience: April 4, 2021
Colorado
1 review
0 helpful votes
Follow Betty Y.
Unfollow Betty Y.
Share Review
Report Review

It was easy and cost less than I thought it would.

Date of experience: April 4, 2021