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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,976
value
158
shipping
156
returns
82
quality
6,669
This company responds to reviews on average within 2 days

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7,376 reviews

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New York
1 review
0 helpful votes
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Great service
April 16, 2021

Very happy with the easy process. Great customer service

Date of experience: April 16, 2021
California
2 reviews
0 helpful votes
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Very thankful!
April 16, 2021

They helped me get my memories, I wish they could had clean my other tapes from mold. They are efficient and very competent.

Date of experience: April 16, 2021
Virginia
1 review
0 helpful votes
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Love my family memories!
April 16, 2021

I had over 60 years of family movies on old timey reels. After much research I chose IMemories to preserve what was left. I was so happy with the results and can't wait to show the invaluable digitized images to my family

Date of experience: April 15, 2021
Utah
1 review
0 helpful votes
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Very enjoyable and fun to share
April 16, 2021

It's fun to look at these memories from many years ago. I have shared them with family and they love to see people who have since passed away and they forgot some of these memories that were captured on film.

Date of experience: April 15, 2021
Colorado
1 review
0 helpful votes
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Good service
April 16, 2021

I received good service. Reasonable priced. Good customer service. Thank you.

Date of experience: April 15, 2021
California
1 review
0 helpful votes
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Family Videos
April 16, 2021

Process was so easy that I'm wondering why I did not do this sooner. Having the videos in a safe place where I can edit and send clips to family members has been great. I definitely recommend to all!

Date of experience: April 15, 2021
Nebraska
1 review
0 helpful votes
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IMemories
April 15, 2021

I received my online order in a timely manner. I was able to download my videos and save them for posterity.

Date of experience: April 15, 2021
Texas
1 review
0 helpful votes
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Great company
April 15, 2021

Thanks for the work you all did. I will have more as I go along!

Date of experience: April 15, 2021
North Dakota
1 review
1 helpful vote
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I found boxes of old photos during clean up of parents' household. It was too much for me to scan and organize, so I sent them to imemories and result is amazing. They look better digitized than they do in person. I'm grateful to have had this option. Much of family history will now be accessible to the whole family. Photos we didn't even know existed are now part of the photo archive.

Date of experience: April 15, 2021
Oregon
1 review
0 helpful votes
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Easy Peasy!
April 15, 2021

Your service was reasonable and so easy to use! Nothing to mess with; just download from the cloud! The ability to edit was the cherry on top!

Date of experience: April 15, 2021
Alabama
1 review
0 helpful votes
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Happy with the videos received.
April 15, 2021

Shipping to imemories took about 2 weeks. The videos were very slow to down load. Had to let it download overnight. Don't know if this an issue with imemories or my computer. Very happy with the video quality considering the age of many of the originals.

Date of experience: April 15, 2021
Utah
1 review
0 helpful votes
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Amazing
April 15, 2021

I had an amazing experience dealing with I am memories and I am thrilled with the results. I have spoke to one of the gals many times and she was so helpful every time and stayed on the phone with me to explain everything as long as I needed. My family is now looking at all of the family memories on line and I agree with the idea that this is like the Netflix or family memories

Date of experience: April 15, 2021
Florida
1 review
0 helpful votes
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Great memories!
April 15, 2021

I was so excited to get these precious memories on digital.

Date of experience: April 15, 2021
Colorado
1 review
0 helpful votes
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I memories review
April 15, 2021

Generally positive. Took awhile to get the media posted on line to download. Don't know if they were backed up or not. But as they say, better late than never. Good quality though on the download. Overall pleased with the servive.

Date of experience: April 15, 2021
California
1 review
0 helpful votes
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IMemories support answered all my questions prior to me mailing my video tapes and were really helpful. Once I sent, I was a bit anxious about getting a response saying they've received it but they received it very quickly and started the process. A few weeks later, the videos started coming in! I definitely like how they show the videos as they finished them versus waiting until all the tapes were done and then doing a bulk upload.

Date of experience: April 15, 2021
Washington
2 reviews
0 helpful votes
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Fun Memories
April 15, 2021

It took me a long time to actually put all of my video tapes together to send to iMemories. So glad I finally got it done! It is so much fun looking back on so many fun times! You will not regret doing it!

Date of experience: April 15, 2021
California
2 reviews
0 helpful votes
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Great service
April 15, 2021

I've had my grandpa's (viewmaster prints) for awhile now. But couldn't get it to work. Have alot of prints of family that I wanted to see and share. This service is great! They put them all online for me to see and share. Other companies could not.

Date of experience: April 15, 2021
Texas
1 review
0 helpful votes
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Great Job India in helping me.
April 15, 2021

I had a good experience. India was my support person and she did a great job!

Date of experience: April 15, 2021
New York
1 review
0 helpful votes
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So confusing
May 15, 2021

I'm sorry to say that i found this experience expensive, confusing and time consuming. I would not recommend iMemories to anyone.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2021
Virginia
2 reviews
0 helpful votes
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Happy to have my memories
April 15, 2021

The process of boxing up and sending the tapes was really easy. The only thing I'm disappointed with is the quality of some of the recordings but I accept that the tapes have sat around for a while so I knew they wouldn't be perfect. I would however recommend iMemories.

Date of experience: April 15, 2021