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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,652
This company responds to reviews on average within 2 days

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7,376 reviews

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Washington
1 review
0 helpful votes
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Old folks
June 8, 2021

OK. Quality of originals were poor, the age of the reels were older than dirt and i didn't expect more.
My movie equipment was inexpensive and my knowledge of the workings was limited.

Date of experience: June 8, 2021
Missouri
1 review
0 helpful votes
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IMemories was professional and provided the digital conversion exactly as requested. Very pleased!

Date of experience: June 8, 2021
Washington
2 reviews
0 helpful votes
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Awesome results!
June 8, 2021

We were reluctant to send off our old VHS family videos to be converted, but iMemories made it so simple. The company kept us posted all along the way as to where the tapes were, assured us they would be returned and the product they delivered was better than we were hoping for! Thank you iMemories for a quality and affordable product, presented and carried through with the greatest amount of professionalism possible.

Date of experience: June 8, 2021
New Hampshire
1 review
1 helpful vote
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I am still trying to figure out how to download pictures

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 8, 2021
Virginia
1 review
0 helpful votes
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Love it!
June 8, 2021

It's was so nice to see my videos again. They were recorded on 8mm and I had no way to view, now I do!

Date of experience: June 8, 2021
Virginia
1 review
0 helpful votes
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Nicely done
June 8, 2021

Imemories will always be something i will refer to others and i will keep using

Date of experience: June 8, 2021
California
1 review
1 helpful vote
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A very good bet
June 8, 2021

I have used Imemories twice and have been very satisfied both times. They took a hodge-podge of video snipets and mashed them together in a very useable way. I was able
To take what they produced and place some very old memories onto my computer in easy to access files that make these memories available to me on a moments notice. The
First time I used Imemories I had them make DVDs which they did in a high quality manner. I have since discovered that it is simple to burn my own DVDs from the cloud at
A great savings in cost. I am not at all tech savy but found the site very easy to work from. I have now caught up with my old media so will not have much more use for such
Conversions but I do want to say thanks to Imemories for their fine work.

Date of experience: June 8, 2021
Texas
1 review
0 helpful votes
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Bringing Back Memories
June 8, 2021

I am so pleased with the memories you've converted and still have many more to send in! I appreciate all they do to bring these memories back to life!

Date of experience: June 8, 2021
Illinois
1 review
0 helpful votes
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Blast from the past
June 8, 2021

Everything about this experience was positive. It's all so easy and the end result brought tears to our eyes. We hadn't seen these home movies in over thirty years. Watching them now brings back such wonderful memories. Especially seeing family members that are no longer with us. Thanks so much.

Date of experience: June 8, 2021
New Jersey
1 review
0 helpful votes
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OUTSTANDING SERVICE
June 8, 2021

Everything from A to Z was exceptionally great and was beyoncc do my expectations. Totally satisfied!

Date of experience: June 8, 2021
New York
1 review
0 helpful votes
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Great
June 7, 2021

Wonderful to be able to see those old movies again! Some old occasions and events long forgotten brought back to mind.

Date of experience: June 7, 2021
Idaho
3 reviews
0 helpful votes
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Satisfied very satisfied but somewhat disappointing. Everything is beautifully done all are clearly visible as clear as possibly can me all of my originals have been returned to me in fine shape. I must not of noted or maybe I read into it I thought I would be getting a USB to talk into my drawer or pocket to share with others. But again I believe that was my fault and not theirs the job was wonderfully completed.

Date of experience: June 7, 2021
Spain
2 reviews
0 helpful votes
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Getting Back in Time
June 7, 2021

Very easy, affordable, and very gratifying. The most perfect gift for the entire family.

Date of experience: June 7, 2021
Missouri
1 review
2 helpful votes
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Tapes
July 7, 2021

I am very unhappy I wanted all my tapes put on CD disks. I payed over 300 dollars got my old tapes back but 0 CD disks. I keep thinking they are coming. I do not and will not download them on iCloud that is whey I payed the full amount to have them put on a CD disk.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 6, 2021
Texas
1 review
0 helpful votes
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Amazing service
June 6, 2021

I am so happy to be able to experience memories that I didn't know I had thanks to imemories.

Date of experience: June 6, 2021
Washington
1 review
1 helpful vote
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Revise Review
July 5, 2021

I had previously written a negative review about not having my email answered but was contacted by Patty from iMemories who resolved my issue to my complete satisfaction. I can now recommend iMemories as reliable company who will work with you to resolve any issues that may come up.

Date of experience: June 5, 2021
Colorado
1 review
4 helpful votes
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Not very happy
July 5, 2021

I wanted DVD's of my video tapes and a thumb drive for each. I paid for them. I got nothing but emails saying to go to the cloud to retrieve my material and make my own! I have no idea how to do that. This isn't what I thought I was buying.

iMemories attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 5, 2021
Ohio
1 review
0 helpful votes
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Half of the people in the copied films are no longer with us and I am so happy to visit with them once more.

Date of experience: June 5, 2021
Illinois
1 review
0 helpful votes
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Conversion of 8mm film
June 5, 2021

All went smoothly. Old 8mm films converted just as promised. Good turn around time for shipping, converting and returning ordered discs and returning of old film.
Thank you for a job well done.

Date of experience: June 5, 2021
Texas
1 review
0 helpful votes
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IMemories Experience
June 5, 2021

My experience with iMemories has been excellent. I enjoy seeing my photos more often than before they were converted.

Date of experience: June 5, 2021