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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,662
This company responds to reviews on average within 2 days

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7,376 reviews

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Illinois
1 review
0 helpful votes
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Process works well
February 1, 2022

We are enjoying movies and videos dating back 70 years. Our family and relatives are enjoying. Process is simple and efficient.

Date of experience: January 31, 2022
Washington
1 review
0 helpful votes
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Excellent Service!
February 1, 2022

Excellent service from start to finish! The process was laid out easy to understand with everything needed and communication was always going from when the box was recieved to when they films had been put digital.

Date of experience: January 31, 2022
Wisconsin
1 review
0 helpful votes
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Thanks
March 2, 2022

Thank you.
I did ask a couple questions and about getting pictures on a thumb drive and never heard back.

Oh well, I'll do it myself.
Dan

Date of experience: January 31, 2022
Virginia
1 review
0 helpful votes
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Great Memories
January 31, 2022

We've had a great experience working with Imemories, Within 1-2 weeks after sending our photos and videos they were available to be viewed in a Digital format online, first the photos then the movies. We have also received all photos and videos back from imemories. I will recommending Imemories to all my friends & Family!

Date of experience: January 31, 2022
New York
1 review
0 helpful votes
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Personal was amazing
January 31, 2022

Had a few questions, a couple of times, and each time I called I spoke to wonderful helpful people!

Date of experience: January 31, 2022
Massachusetts
2 reviews
0 helpful votes
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Very satisfied
January 31, 2022

All services were exactly as described and were promptly delivered. The quality of the digital copy was just as good as the original.

Date of experience: January 31, 2022
North Carolina
1 review
0 helpful votes
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My memories
March 2, 2022

You were fine but the tapes were in poor condition. I thought once done, I didn't have to pay anymore. So cancel my trial.

Date of experience: January 31, 2022
North Dakota
1 review
0 helpful votes
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Order receieved
January 31, 2022

Have not had time to look at results yet. Some major things happen in our lives and will try to view them soon

Date of experience: January 31, 2022
Tennessee
1 review
0 helpful votes
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Wonderful
January 31, 2022

The process was easy quick and reliable. Packaging was easy and the digital pull up was straight forward.

Date of experience: January 30, 2022
Arizona
3 reviews
0 helpful votes
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Worth It
January 30, 2022

While it was hard to let go of our vhs family cassettes, the process was easy to follow and the results both rewarding and worth the cost. In fact, for our15 tapes, I would say the value is well worth what turned out to be a reasonable cost. Every step in the process was easy and communication prompt. We experienced zero issues and couldn't be happier with the results. Highly recommend iMemories.

Date of experience: January 30, 2022
Massachusetts
1 review
1 helpful vote
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A Lifetime….
January 30, 2022

Great but I don't know how to save them … I don't want to pay monthly because I am not sure they will be viewed much…..

Date of experience: January 30, 2022
Massachusetts
1 review
0 helpful votes
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Excellent service
January 30, 2022

Was nervous sending off the only copy of my vcr tape but imemories took great care of it and with prompt service made it available to me in multiple formats

Date of experience: January 30, 2022
California
1 review
0 helpful votes
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Hard to transfer
March 1, 2022

Hard to transfer onto my own hard drive, and wish I didn't transfer all my tapes, some were not worth it. But appreciate the opportunity to know what was on them!

Date of experience: January 29, 2022
Maryland
1 review
0 helpful votes
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Disappointed
March 1, 2022

Reasonably fast service, and I've rec'd good help via email with my questions. But I wasn't aware my access would only be free for 30 days and then I would have to pay. I must have been too excited and missed that part, so now I need to DOUBLE PAY so that I will always have access to old videos. I am retired and on a very small, fixed income, and being in this situation is NOT good and very disappointing.

Date of experience: January 29, 2022
North Carolina
1 review
1 helpful vote
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Old Memories New Again
January 29, 2022

We had ten 8mm reels up in a closet, just wasting away with no equipment to play them on. We sent them off to iMemories and a few weeks later, received an email saying they could be viewed and downloaded from their website. While they have not been digitally "enhanced" they look just fine for 50+ year old films. We downloaded them to 3 pc's plus a thumb drive, and they're in emails. A few weeks later, we received our original film back. All-in-all, we are very pleased with iMemories.

Date of experience: January 29, 2022
Maryland
1 review
0 helpful votes
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Amazing
January 29, 2022

It was amazing to see family members that have passed.

Date of experience: January 29, 2022
Maryland
1 review
0 helpful votes
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Easy process
January 29, 2022

Seamless process, just thought some of videos would be enhanced a little more, but it's a great comfort to know my videos are saved digitally.

Date of experience: January 29, 2022
Maryland
1 review
0 helpful votes
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Love it!
January 29, 2022

Now I can see my old video! IMemories is easy to order, track and use it.
I'm very happy.

Date of experience: January 29, 2022
Iowa
1 review
0 helpful votes
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We are so pleased
January 29, 2022

It's enthralling to be able to view all our pieces online. Once we've been through everything we'll be placing an order. This is such a wonderful experience.

Date of experience: January 29, 2022
New York
2 reviews
0 helpful votes
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Cherished Memories
January 29, 2022

This is an excellent company, that made the process of turning old reels of film, into living remembrances for posterity! Everything promised… Was fulfilled! The results were excellent.

Date of experience: January 29, 2022