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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,000
value
158
shipping
156
returns
82
quality
6,777
This company responds to reviews on average within 2 days

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7,376 reviews

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New York
1 review
0 helpful votes
Follow Adeline M.
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My only complaint was I thought the money I paid to convert tapes included the cds. Once explained I was completely satisfied.

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Well worth the money
June 4, 2024

The product and the process are exactly as described. It's quick, it's simple, and your items are returned to you in the exact same condition that you sent them out. The files are very easy to view online and are able to be downloaded, so you can send or upload them wherever you want to.

Date of experience: June 4, 2024
Pennsylvania
1 review
0 helpful votes
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My videotapes of my kids were made digital and I was so very excited. I downloaded the app when they arrived only to discover I have to PAY A SUBSCRIPTION FEE TO CONTINUE TO ACCESA THEM! That's just bull$#*!. I feel violated as I had no choice but to pay out. Look elsewhere and read the fine print. Asshats.

Date of experience: June 4, 2024
Stacey S. — iMemories Rep
over a year old

Hi Glennell, Thanks for taking the time to comment. The iMemories cloud storage subscription is optional. Once the digital conversion is complete, all customers have four options to save their memories. They can purchase customized DVDs, USB flash drives, download and save to their computer and devices (no charge) or keep your online access with the iMemories Cloud Subscription for $7.99/mo or $49.99/year. We want our customers to be able to save their memories in the way that suits them best. If the yearly subscription is not best for you, we'd be more than happy to go over the other options with you. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Pennsylvania
1 review
0 helpful votes
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IMemories
June 4, 2024

My experience was very good. Everything went as expected from ordering and receiving the shipping materials to progress notifications. Once my materials were receved by iMemories. I am completely satisfied with the digitization of my video tapes.

Date of experience: June 4, 2024
California
2 reviews
0 helpful votes
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Family memories salvaged!
June 4, 2024

The turnaround time was exceptional, and
IMemories managed to archive family history from old film otherwise lost forever

Date of experience: June 4, 2024
California
2 reviews
0 helpful votes
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Not great
June 4, 2024

Poor quality and I can't keep them without paying an additional cost. Not what I was expecting.

Date of experience: June 4, 2024
Stacey S. — iMemories Rep
over a year old

Hi Janice, Thanks for speaking with me today regarding you order. As we discussed I have given you online access, so you can view and save your videos however you'd like. If you decide to download them and need assistance, please do not hesitate to reach out. We'd be happy to go through the process with you!

North Carolina
1 review
0 helpful votes
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I will treasure for a lifetime!
June 4, 2024

Explanatory, User friendly website, Confirmation recieved quick, absolutely quick turnaround, service is excellent. I will refer to my friends and family! I lost my first born daughter to cancer in 1996 at 9yrs old. You restored a very special VHS for me. I'm forever grateful.

Date of experience: June 3, 2024
Alaska
1 review
0 helpful votes
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IMemories delivered the product they promised.
I felt secure trusting them with priceless memories on film. The communication by IMemories during the whole process was exemplary.I will be doing business with them again soon. Their fees proved to be a great value due to the outstanding customer service as well as a quality product delivered exactly as advertised.

Date of experience: June 3, 2024
California
2 reviews
0 helpful votes
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No review.
June 4, 2024

It took a little longer to get my second order but in all fairness, I did send in duplicate reels. I appreciated the fact that I was contacted right away. I memories did a wonderful job at creating my reels into digital memories.

Date of experience: June 3, 2024
Israel
1 review
0 helpful votes
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Everything as i expected, thank you for your services. It is good to have access to my family memories.

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Home videos
June 4, 2024

Really loved the home videos. They were well taken care of. Will definitely send in more in a couple of weeks. The only thing its a little pricy for my budget so will do a couple at a time. But over all was very happy.

Date of experience: June 3, 2024
New Jersey
1 review
0 helpful votes
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I couldn't figure out how to down load them and got help from the help line. They were very helpful with assisting me.

Date of experience: June 3, 2024
Missouri
1 review
0 helpful votes
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Happy
June 4, 2024

Happy customer. No problems. Good quality. I have more that I need currently and I need to get them copies. I will be using your company. Thank you for your quality workmanship and quick turn around time.

Date of experience: June 3, 2024
Washington
1 review
0 helpful votes
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Took a long Time
June 4, 2024

Just took a long time. Kinda of a pain to download each one and it Would be nice to download them all at once

Date of experience: June 3, 2024
Arizona
3 reviews
0 helpful votes
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Keep your memories alive!
June 4, 2024

When I found a box that had over 50 8mm reels and a dozen VHS tapes from the past 60 years, I didn't know what to do with them!
When I heard about IMemories, I was thrilled and they converted them all into digital that I could watch on my television and I shared them with my children and seven siblings.
Everyone was so happy to get these and called me to tell their delight in seeing our family from so many years ago. I would highly recommend this to anyone to preserve precious memories.

Date of experience: June 3, 2024
Minnesota
1 review
0 helpful votes
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Memories
June 4, 2024

I ordered the kit for Christmas but we didn't send it in until sometime in March. I received an email and an actual phone call to follow up. After sending everything in we waited... for a very short time! Everything, every memory was digitized. Soon after we received our tapes back including the audio tape that accidently got sent in with the video tapes. Thank you for your services and I will recommend you to anyone looking for the preservation of their memories.

Date of experience: June 3, 2024
Washington
2 reviews
0 helpful votes
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Everything fine, trying to find the time to follow up and order more.

Date of experience: June 3, 2024
New Jersey
1 review
0 helpful votes
Follow Mari U.
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I was so happy to finally be able to see my old home movies. I got to see my mom when she was alive and hear her voice again and her laugh too. I also got to see my kids when they were little and myself when I was in my 20's! 😭😭

Date of experience: June 3, 2024
California
1 review
0 helpful votes
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Excellent
June 4, 2024

Great Service. Everything was done as described for the service. Will definitely send more pictures to be digitized in the future.

Date of experience: June 3, 2024
Florida
1 review
0 helpful votes
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Mmemories
June 4, 2024

I'm happy with the quality, some of my videotapes are over 35 years old and they came out great.

Date of experience: June 3, 2024