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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,978
value
158
shipping
156
returns
82
quality
6,686
This company responds to reviews on average within 2 days

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7,376 reviews

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Ohio
1 review
0 helpful votes
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Really smooth
July 17, 2024

Really smooth process. Went along just as advertised. Thank you

Date of experience: July 17, 2024
Illinois
1 review
0 helpful votes
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Lovely memories!
July 17, 2024

Thank you for helping me bring back lots of lovely memories and to help preserve this for life!

Date of experience: July 17, 2024
New York
1 review
0 helpful votes
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Memories
July 17, 2024

I was happy with the service I received from imemories, they were very helpful in explaining the process.

Date of experience: July 17, 2024
Colorado
1 review
0 helpful votes
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Another satisfied customer.
July 17, 2024

So far it's been as axactly as what I expected. I recommend the services to anyone wishing to restore memories and be able to share with friends and family.

Date of experience: July 17, 2024
California
3 reviews
0 helpful votes
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Excellent
July 17, 2024

It was a fast and easy process! I am very pleased and satisfied with their service :) They are definitely recommendable.

Date of experience: July 16, 2024
Maryland
1 review
0 helpful votes
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Digitize VHS
July 17, 2024

Great experience from start to finish - placed order to digitized product to returned originals

Date of experience: July 16, 2024
Connecticut
1 review
0 helpful votes
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It was a very easy process getting the tapes to IMemories. The digital copies came in very quickly and in time for Father's Day, they were a big hit! The return of the original movies also came back with no issues. I was very pleased with the whole experience.

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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Wonderful memories
July 17, 2024

It's amazing the quality that comes out of these old tapes! It's such a treat to take a walk down memory lane! It's so worth it!

Date of experience: July 16, 2024
Florida
1 review
0 helpful votes
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Very Happy!
July 17, 2024

All my VHS and VHSc tapes were converted to digital. I could view and share them immediately! Great job! Thank you!

Date of experience: July 16, 2024
Wisconsin
1 review
0 helpful votes
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Very satisfied
July 16, 2024

The clips captured from the video tapes submitted were done professionally and we enjoy sharing the video clips with other family. We will be sending another batch soon!

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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We are so happy with the service. Love watching all the old videos so easily now. It has brought our family so much joy. Our media was transferred so quickly! And we received our originals back in perfect condition. 5 stars!

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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Family videos
July 16, 2024

I sent the video tapes and they were transferred very quickly and all was well. The tapes were returned safely. Imemories is awesome.

Date of experience: July 16, 2024
Connecticut
1 review
0 helpful votes
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Excellent from start to finish. Thank you for your help!

Date of experience: July 16, 2024
Texas
1 review
0 helpful votes
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I was impressed with the fast delivery and completion. However, the videos have been auto-corrected too much. They are too dark and have a slightly reddish tint to them.

Date of experience: July 16, 2024
Stacey S. iMemories Rep
over a year old

Hi Linda, Thanks for your feedback. When we do the digital conversion we can often help reduce tracking (gray lines through the picture), jumpiness and some audio issues. We can not however, add light to where it did not originally exist or make color corrections. If your video was recorded in low light/dark room the digital copy will also be dark. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

California
1 review
0 helpful votes
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Good but room for improvement
July 16, 2024

My father passed away and we found a bunch of 8 mm reel to reel and had them developed by imemories thinking they were of our childhood Christmases and birthdays etc… 12 of the reels were of a family and I don't know who they are. I wish I memories had the ability to provide a 30 second snippet of each reel to preview and then decide if I wanted them developed. The process is expensive and having these memories of people I don't recognize doesn't seem fair. I would also like to see an ability for you to improve the quality of the reels or VHS tapes sent in. My memories are accessible through their app that you can download to your smart TV. It's not intuitive and some more detailed instructions would be appreciated. It's nice that you can share these videos at no cost with friends and family via a link. There are a few videos that won't load in the TV app but play fine on my phone app and on my computer. I contacted customer service about this but she basically said it was an issue on my end and this has not been resolved.

Date of experience: July 16, 2024
Stacey S. iMemories Rep
over a year old

Hi Layla, Thanks for your feedback. There is not an option to preview media with any company. In order to have a video customers could view, the full digital conversion of the media has to be done. This requires an extensive amount of work be done by several different departments before the videos are uploaded to your account. We do clean, repair and put the films through a color correction process to make the colors look natual when do the digital converstion. Any issues with videotapes such as tracking, jumpiness, needed repairs, and some audio issues are researched and reviewed. Our team will make adjustments, run the tapes multiple times through different equipment in order to get the best capture possible, based on the quality and condition of the original film or videotape.

We can certainly assist you with the TV app. We want to make sure you are able to view your memories. Please feel free to reach out to us at 1(800)845-7986 and let us know what app you are using, so we can get this resolved for you.

Colorado
1 review
0 helpful votes
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Childhood videos
July 16, 2024

We had 55 mini and compact DVDs of our children from the late 90s to 2012ish. We sent them in and had them digitized. It only took a couple of weeks and we were very pleased with the results. We downloaded them to several flash drives ( two for us and one for each of our adult children). Now, all of us have those special memories forever. It was something that we wanted to do for a very long time. We love them.

Date of experience: July 16, 2024
New York
2 reviews
0 helpful votes
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Some of the slides are 70+years old. It's really great to have them in a format where I can view them any time I want. They have all been added to various slide shows around the house.

Date of experience: July 16, 2024
California
1 review
0 helpful votes
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Great investment
July 16, 2024

I'm so glad I did my research and used Imemories. It was easy, fast and reasonable. My whole family has benefited from my decision to convert all my old media. It was so easy to share files! We all enjoyed going back in time.

Date of experience: July 16, 2024
Illinois
1 review
0 helpful votes
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Good service!
July 16, 2024

The service was excellent. All my films were transferred to digital as I requested. All material was returned to me.

Date of experience: July 16, 2024
Kansas
1 review
0 helpful votes
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Great service
July 16, 2024

I was very pleased with my 2 orders I sent in. They were pretty prompt in getting the videos

Date of experience: July 16, 2024