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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,651
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Pennsylvania
1 review
0 helpful votes
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The company guides you through the process from start to finish and a human being actually answers the phone to respond to questions!

Date of experience: July 17, 2024
Georgia
1 review
0 helpful votes
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Excellent work!
July 18, 2024

Our family from the 1930 to 1950 came alive with clarity and I was able to meet my grandmother who died at age 44. Beautiful family memories!

Date of experience: July 17, 2024
California
1 review
0 helpful votes
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Easy!
July 18, 2024

So easy and I highly recommend this service. It's cost effective as well.

Date of experience: July 17, 2024
Washington
2 reviews
0 helpful votes
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So fun!
July 18, 2024

It was fantastic to see movies from long ago. It brought the people who have been long gone back to life.

Date of experience: July 17, 2024
Washington
1 review
0 helpful votes
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Safe and reliable
July 17, 2024

Per a friend's recommendation because of her fabulous experience with iMemories, I decided to risk mailing 75-year-old slides for digitalization. My experience was top notch from beginning to end. The only thing that I was not well informed about from the beginning was the date I would receive the email with my download ready. I was on a tight timeline, but it was only after I submitted my order that I was informed that I was too late for the Father's Day deal; thus, my order would take 2-3 weeks. It barely made my timeline, but not in time to prepare them for a family reunion. Please give an accurate delivery date so we can plan accordingly. I would highly recommend iMemories, with the caveat being that there's no guarantee as to when exactly they will come if the order is urgent.

Date of experience: July 17, 2024
Connecticut
1 review
0 helpful votes
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Took forever
July 17, 2024

Despite errors in the conversion it took weeks to get the replacement

Date of experience: July 17, 2024
Stacey S. — iMemories Rep
over a year old

Hi Maureen, Thank you for your feedback. The digital conversion can take 2-3 weeks to complete. Your video was reprocesed and online to review in 13 days. As soon as we heard back from you that you were satisfied with the new version of the video, we created a new DVD and shipped everything back to you. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Michigan
1 review
0 helpful votes
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It has been relatively easy. I am a bit frustrated with a couple that are hard to see due to darkness but that might be just the best we could do with the tapes you received. Most of the tapes are wonderful. Thanks for saving my memories.

Date of experience: July 17, 2024
Ohio
2 reviews
0 helpful votes
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Very good
July 17, 2024

I was unsure of what to do with my precious memories but chose i memories after looking online. After viewing them at first, I saw a few that I was not happy with. They were good enough to redo those. I'm happy with the results.

Date of experience: July 17, 2024
Ohio
2 reviews
0 helpful votes
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Very good
July 17, 2024

I was unsure of what to do with my precious memories but chose i memories after looking online. After viewing them at first, I saw a few that I was not happy with. They were good enough to redo those. I'm happy with the results.

Date of experience: July 17, 2024
New York
1 review
0 helpful votes
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The Zaleski's
July 17, 2024

Outstanding service. Very good quality. Fast response. Highly recommend.

Date of experience: July 17, 2024
Rhode Island
1 review
0 helpful votes
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Excellent service
July 17, 2024

Very helpful and attentive. Customer service is top notch.

Date of experience: July 17, 2024
Kentucky
2 reviews
0 helpful votes
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Great service
July 17, 2024

Fast turnaround, great service, easy yo access digital files,! Thanks for the memories!

Date of experience: July 17, 2024
Arizona
1 review
0 helpful votes
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Home movied
July 17, 2024

Many surprises to see our memories there since the stuff was n the box for years. Glad we did sent to your company and made them happened. Thanks to you.

Date of experience: July 17, 2024
Wisconsin
1 review
0 helpful votes
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Old memories saved by experts
July 17, 2024

I am very happy with the service provided. They answered a lot of this senior citizens computer questions. They saved my 1960's - 1990's pictures and home videos for our family to enjoy on our smart TV. Reasonable price and very fast turn around. THANK YOU!

Date of experience: July 17, 2024
Idaho
1 review
0 helpful votes
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Great service!
July 17, 2024

Easy, quick, efficient, user friendly. This company is top notch!

Date of experience: July 17, 2024
Washington
1 review
0 helpful votes
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Outstanding communication
July 17, 2024

From start to finish we had many questions. Every time we called our questions were answered thoughtfully and they made sure we had an answer that we understood. Started out with doing 9 of our tapes but will be doing more as we get more organized and can take advantage of the sales.Loved the quality, service, everything about doing business with this company.

Date of experience: July 17, 2024
Oklahoma
1 review
0 helpful votes
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Great service and fast
July 17, 2024

Very cool and very fast service. Loved getting to give my mother in law this gift of VHS to digital.

Date of experience: July 17, 2024
Arizona
1 review
0 helpful votes
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The staff is always available, patient and kind. The entire process was easy and the videos turned out amazing!

Date of experience: July 17, 2024
Ohio
1 review
0 helpful votes
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Really smooth
July 17, 2024

Really smooth process. Went along just as advertised. Thank you

Date of experience: July 17, 2024
Illinois
1 review
0 helpful votes
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Lovely memories!
July 17, 2024

Thank you for helping me bring back lots of lovely memories and to help preserve this for life!

Date of experience: July 17, 2024