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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,693
This company responds to reviews on average within 2 days

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7,376 reviews

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Maryland
1 review
0 helpful votes
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Terrific Service
July 28, 2024

My photos are now all electronic, and I am so happy with iMemories. The process was easy and reasonably priced. Two thumbs up.

Date of experience: July 28, 2024
New Jersey
2 reviews
0 helpful votes
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Great Service
July 28, 2024

Wonderful all around experience with iMemories. Transferred two dozen old vhs tapes and several hundred photos. Easy to use app and to share with family members!

Date of experience: July 28, 2024
Georgia
1 review
0 helpful votes
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This is a very easy process!
July 28, 2024

Imemories made the made the process of converting VHS to digital extrememly easy. Their instructions were very easy to follow and I received my digital versions in a timely manner.

Date of experience: July 28, 2024
Portugal
1 review
0 helpful votes
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Process was easy. I will do it again for sure. I wish I could share the videos though.

Date of experience: July 28, 2024
South Carolina
1 review
0 helpful votes
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The Best, Marshall&Benjamin
July 28, 2024

We wanted to hear our family and friends voices. See their faces. This brought back fond memories. Truly thank you.

Date of experience: July 27, 2024
Illinois
1 review
0 helpful votes
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Happy
July 27, 2024

I was glad to see the effort put in to organizing the videos. We didn't even know what was on the tapes as we did a poor job of marking them

Date of experience: July 27, 2024
Utah
1 review
0 helpful votes
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Thank you!
July 27, 2024

So nice to watch them in better quality and in digital format!

Date of experience: July 27, 2024
Massachusetts
1 review
0 helpful votes
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My Memories
July 27, 2024

Wonderful to view memories—some up to 60 years ago. The quality of the older photos was very good.

Date of experience: July 27, 2024
Washington
1 review
0 helpful votes
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Parents
July 27, 2024

It was wonderful to see the footage of our parents when they were young

Date of experience: July 27, 2024
Kentucky
1 review
0 helpful votes
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Very professional business. It's as easy as it claims. They let you know when they recurrence them and converts them very timely and then returned my tapes asap with tracking for my peace of mine.

Date of experience: July 27, 2024
Washington
1 review
0 helpful votes
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Negative Quality
July 27, 2024

I sent in roughly 200+ negatives to have them converted. Although the site didn't promote dealing with negatives, when I called the customer service rep said they did. Unfortunately, there is no touch-up, editing for color or light balance of any kind. A few of the negatives I sent in, I had actually converted using a Kodak negative scanner where you can adjust the quality. The scans I did at home were far superior to what I received. I would not suggest iMemories for handling/scanning negatives. Super disappointed with the quality.

Date of experience: July 27, 2024
Stacey S. — iMemories Rep
over a year old

Hi Cheri, Thanks for yor feedback. IMemories specializes in creating a digital copy of old home movie films, videotapes, photos, slides, and negatives so they can be viewed again with today's technology. Negatives are dry cleaned, scanned through dust filters and piy through a color correction process to ensure the colors look natural. We do not however change how the original photos were taken. That would be more of a restoration service that is outside of the digital conversion work we provide. Once the images are online you can edit, download and save them however you'd like!

Nevada
1 review
0 helpful votes
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Work well
July 27, 2024

All the processes went well, very attentive and perfect job.

Date of experience: July 27, 2024
South Carolina
1 review
0 helpful votes
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I love this!
July 27, 2024

This went way beyond my expectations. To remember old times. People that are gone and to experience it again. I laughed and cried. Well worth the money. I'd do it again!

Date of experience: July 27, 2024
Florida
1 review
0 helpful votes
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Imem review
July 27, 2024

Professional, efficient service and care of my items. Did everything they said they would

Date of experience: July 27, 2024
Arkansas
1 review
0 helpful votes
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Recovery of Lost Memories
July 27, 2024

My wife moved to the States from Poland with a box full VHS tapes and no way to play the tapes on the VCRs in the United States. I secretly shipped her tapes to iMemories and within a month I received the videos and surprised her by playing videos on the television from her childhood days. She was a ball of tears; so full of happiness. Best investment of my life.

Date of experience: July 27, 2024
Florida
1 review
0 helpful votes
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Such a great program!
July 27, 2024

Being able to see our old family members and videos we're absolutely amazed! Such a wonderful well done service. Will definitely use again and recommend to everyone!

Date of experience: July 27, 2024
Arizona
1 review
0 helpful votes
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IMemories Digital Conversion
July 27, 2024

So glad I decided to send my bow full of home videos to iMemories to convert to digital. Now we can

Date of experience: July 27, 2024
Alaska
1 review
0 helpful votes
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Trepidation and Elation
July 27, 2024

At first I had trepidation at the thought of mailing in all of our families memories. They were, after all, the only copies we had.

Fear, was what I felt most when, after several weeks, our videos had not been received at iMemories. We had a tracking number showing they were dropped off but showed that they were still at the drop off point.

Frustration as time went by and still no sign of our memories despite many trips in person to the drop off location and calls to the same. I finally responded to a reel comment thread and iMemories saw my comment and responded to me directly. They then got directly involved in trying to locate our missing memories.

Elation as I received a message that our memories had been found! The iMemories folks were able to locate them at the drop off point! I was so overwhelmed with emotion, that I broke down. Kind of scared my wife a bit as I had been keeping all this from her. The digitization was to be a surprise for her.

Now that the process is complete, our joy at watching the videos once lost, has brought so much joy.

Date of experience: July 27, 2024
Nevada
1 review
0 helpful votes
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The videos are organized beautifully and the whole family has enjoyed reliving happy memories from 18 years ago!

Date of experience: July 27, 2024
Florida
1 review
0 helpful votes
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Not what expectrd
July 27, 2024

I was charged for 15 vhs where only 6 were converted to digital. Very dissatisfied I didn't received a refund for the ones not transferred. Also had to pay extra because the app wouldn't download the videos.

Date of experience: July 27, 2024
Stacey S. — iMemories Rep
over a year old

Hi Yasmin, Thank you for your comment. When the digital conversion work was done for your other videotapes, there was no video we could upload to your account. Each of the tapes had several hours of copyrighted recorded TV. By law, iMemories is not able to digitize copyrighted media such as Hollywood movies, television shows, and news broadcasts without a copyright release. Our team goes through each tape several times from begining to end to ensure there is no home video mixed in with the copyrighted media. Due to the extensive amount of work involved with the digital conversion, the work is not automatically refunded. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.