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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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What I expected to happen, happened and that was enough to satisfy me.
Easy to use, great user experience, and the results will last a lifetime!
When first dealing with the company everything was great but after receiving the photos and going through some and finding several that I had not marked as wanting copies of I was a little disappointed. I still have not gone through all the photos yet because there were so many and they did not come back to me in the date order I had sent them so it is going to take me a while to put them back in order since I don't have the machine I borrowed to view the photos.
You held my hand through the entire process. You empowered me & my navigation skills. From mailing to viewing! Thank you!
I found an old 35mm slide from the 70s and had no way of being able to produce a photo of it. IMemories did an excellent job and sent a digital copy that I was able to make copies.
Fast turn around time once items were received which was appreciated
I wasn't happy with the processing. Shipping with my own packaging. Delays with communities, plus lack of communicating once order was competed. Could be reviewed or.explained better.
Films came out good. Film editing available on site is helpful...only for 30 days.
8mm four minute silent tapes cost the same as two hour Hi 8 tapes: Overpriced
Advertised free shipping is an illusion. Return shipping cost is charged at exorbitant rates.
Account is closed after 30 days and films removed if you don't pay monthly fee.
They took special care of my photos that I sent, and returned them unharmed,
I was unsure how to do this and customer service was VERY helpful. I certainly would and have already told my friends about this service. Thank you SO much.
Pretty fast and efficient. Little more expensive than I anticipated but when you think about what your getting it's worth it
It was wonderful watching my childrens' videos. They are now all grown.
A simple way to keep memories on current platforms and accessible to family.
No problems. Video turned out exceptional. I'm happy with the outcome.
Went reasonably well, although they ignored conversion of one tape because it had the same label name as a popular musical. It was just a chorus singing popular songs. Disappointed it was missed.
Hi Thomas, Thanks for your comment. The tape you sent in was processed and the digital conversion was completed. We could not however upload the media to your account, because there was no home video. The tape had a little over six hours of copyrighted recorded TV programming. By law, ❤️iMemories is not able to digitize copyrighted media such as Hollywood movies, television shows, and news broadcasts without a copyright release. We can certainly review the tape for you again. There is no charge to send it back to us. We included a prepaid FedEx shipping label in the box your tapes were returned in. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
Easy, professional experience. Converted many formats that were out date into a viewable form.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Hi Linda, Thanks for your feedback. When we process negatives, our team does charge for and process every image on the negative strip. We do not have the ability to scan only selected images. We do return all of the negatives in the same way we received them. Each group is sent back in their own bags with the labels you had written on them. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.