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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Website easy to use. Lots of good videos to teach application of these products. Reviews are helpful.
Very easy & excellent products easy on skin & looks beautiful on over 60+yr olds
I enjoy simplicity of the number of products, not overwhelming.
My mature skin needs a CC foundation for age spots. I have slight wrinkles and Matt finishes I tried look like powder on my face.
IL Makiage is always a spectacular experience. Even if you try something and are Unsatisfied they will immediately correct the situation.
I was offered a birthday gift and wasn't sure of what shade to purchase. I was able to use my phone camera with their site to find the perfect shade for my skin tone which made the process stress free!
Love this moisturizer
It's so light to the touch and yet gives my skin a wonderful glow and helps with fine lines
Answering a few questions to ger the correct color foundation is a wonderful experience!
My experience was like a breath of fresh air. It was so easy to find and order my product. Checking my products out was easy also. Overall experience was Excellent.
I tried the foundation and loved the texture but the color was too dark so I went online and they redid my color with the changes I gave. The new color was perfect and they let me keep the original one which I am giving to my sister.
Website ordering is very clunky and hard to re order if yo don't want to do auto ship. Also very slow.
Very frustrating experience trying to order! I just wanted to order another bottle of foundation, not all the items I last ordered nor did I want the auto replacement option. Never did figure out how to do that so signed up for auto replacement but then got message item would ship in October! Doesn't do me much good now.
I like the product but hate the web site and ordering process.
I did not receive this item as of today 6/27/24. Please send me a shipping #. TY
They went through questions that helped find the colors I needed. We're very thorough. I got messages in my text of what I bought and how I could upgrade, which was very helpful all around excellence.
I absolutely love all the items I've gotten from Il Makiage. I have been using their items for over a year, and I'm never disappointed. I also love the fact that I do get a free gift when I subscribe. Fun fact, it's like a present to yourself when the box comes and you're rewarded with a gift for subscribing! Thanks IL Makiage.
Lovemyface
Very hard to work your web page. Love the product but very hard to order on the site AND no live customer service representatives to talk too.
I do like the products and have reordered a few times already. I love the packaging, makes it easy to use and not loose the applicator. I love how my skin feels.I do not like how long it takes for me to get orders, weeks rather than days. I also wish there was a file, demo on steps to use the items. I struggle to find information on what to use at what time. One of my products I thought was empty which was odd. I opened the top to see it had a lot of cream left but no way to get it since pump was so tiny and did not reach.
I love that I can have a subscription, such a great idea.
I cancelled my auto renew because I needed the foundation to go out immediately. It never took me to the checkout it was constant do you want this or that, pick 3 more etc. I just wanted the foundation. Please in the future just let me checkout right away.
The quick response was amazing. They sent out the correct color at no charge. Their customer survive is always top notch which is why I continue to buy from they. Plus I love their products!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

