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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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Illinois
1 review
0 helpful votes
Follow Lisa H.
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Website easy to use. Lots of good videos to teach application of these products. Reviews are helpful.

Date of experience: June 28, 2024
Florida
1 review
0 helpful votes
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Great
July 8, 2024

Very easy & excellent products easy on skin & looks beautiful on over 60+yr olds

Date of experience: June 28, 2024
Illinois
1 review
0 helpful votes
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More mature skin
July 8, 2024

I enjoy simplicity of the number of products, not overwhelming.
My mature skin needs a CC foundation for age spots. I have slight wrinkles and Matt finishes I tried look like powder on my face.

Date of experience: June 28, 2024
Mexico
1 review
0 helpful votes
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Outstanding customer service!
July 8, 2024

IL Makiage is always a spectacular experience. Even if you try something and are Unsatisfied they will immediately correct the situation.

Date of experience: June 28, 2024
Mississippi
2 reviews
0 helpful votes
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I was offered a birthday gift and wasn't sure of what shade to purchase. I was able to use my phone camera with their site to find the perfect shade for my skin tone which made the process stress free!

Date of experience: June 28, 2024
District of Columbia
1 review
0 helpful votes
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Power Plump
July 8, 2024

Love this moisturizer
It's so light to the touch and yet gives my skin a wonderful glow and helps with fine lines

Date of experience: June 28, 2024
Arizona
1 review
0 helpful votes
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Easy peasy
July 8, 2024

Answering a few questions to ger the correct color foundation is a wonderful experience!

Date of experience: June 28, 2024
Michigan
1 review
0 helpful votes
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Tortesa's online experience
July 8, 2024

My experience was like a breath of fresh air. It was so easy to find and order my product. Checking my products out was easy also. Overall experience was Excellent.

Date of experience: June 28, 2024
Indiana
2 reviews
0 helpful votes
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Good company to work with
July 8, 2024

I tried the foundation and loved the texture but the color was too dark so I went online and they redid my color with the changes I gave. The new color was perfect and they let me keep the original one which I am giving to my sister.

Date of experience: June 28, 2024
Pennsylvania
1 review
0 helpful votes
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Website ordering is very clunky and hard to re order if yo don't want to do auto ship. Also very slow.

Date of experience: June 27, 2024
Nevada
1 review
0 helpful votes
Follow Rachael F.
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Once product dried I was left with white powdery substance on my face. It did not smooth out my fine lines either. I will be returning it.

Date of experience: June 27, 2024
California
1 review
1 helpful vote
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Difficult web site for ordering
July 7, 2024

Very frustrating experience trying to order! I just wanted to order another bottle of foundation, not all the items I last ordered nor did I want the auto replacement option. Never did figure out how to do that so signed up for auto replacement but then got message item would ship in October! Doesn't do me much good now.
I like the product but hate the web site and ordering process.

Date of experience: June 27, 2024
Florida
1 review
0 helpful votes
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Did not receive
July 7, 2024

I did not receive this item as of today 6/27/24. Please send me a shipping #. TY

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 27, 2024
Missouri
1 review
0 helpful votes
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My experience
July 7, 2024

They went through questions that helped find the colors I needed. We're very thorough. I got messages in my text of what I bought and how I could upgrade, which was very helpful all around excellence.

Date of experience: June 27, 2024
California
1 review
0 helpful votes
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Loverface
July 7, 2024

I absolutely love all the items I've gotten from Il Makiage. I have been using their items for over a year, and I'm never disappointed. I also love the fact that I do get a free gift when I subscribe. Fun fact, it's like a present to yourself when the box comes and you're rewarded with a gift for subscribing! Thanks IL Makiage.

Lovemyface

Date of experience: June 26, 2024
Texas
2 reviews
0 helpful votes
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Very hard to work your web page. Love the product but very hard to order on the site AND no live customer service representatives to talk too.

Date of experience: June 26, 2024
Hawaii
1 review
0 helpful votes
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Good products for mature women
July 6, 2024

I do like the products and have reordered a few times already. I love the packaging, makes it easy to use and not loose the applicator. I love how my skin feels.I do not like how long it takes for me to get orders, weeks rather than days. I also wish there was a file, demo on steps to use the items. I struggle to find information on what to use at what time. One of my products I thought was empty which was odd. I opened the top to see it had a lot of cream left but no way to get it since pump was so tiny and did not reach.

Date of experience: June 26, 2024
Iowa
1 review
0 helpful votes
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Awesome
July 6, 2024

I love that I can have a subscription, such a great idea.

Date of experience: June 26, 2024
Florida
1 review
1 helpful vote
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Autorenew
July 6, 2024

I cancelled my auto renew because I needed the foundation to go out immediately. It never took me to the checkout it was constant do you want this or that, pick 3 more etc. I just wanted the foundation. Please in the future just let me checkout right away.

Date of experience: June 26, 2024
Florida
1 review
0 helpful votes
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Received wrong shade.
July 5, 2024

The quick response was amazing. They sent out the correct color at no charge. Their customer survive is always top notch which is why I continue to buy from they. Plus I love their products!

Date of experience: June 25, 2024