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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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Legit
January 12, 2025

Was legit. Easy and quick! Awaiting my items! Only disliked not being able to combine 10% off and my gift code together!

Date of experience: January 2, 2025
New Hampshire
1 review
0 helpful votes
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Great
January 12, 2025

I love this website. It's very easy to use. I can't wait to try the new product.

Date of experience: January 1, 2025
Florida
1 review
0 helpful votes
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Easy!
January 12, 2025

Thank you for the test and helping me understand what exactly I needed. I've been wanting to purchase your products for awhile now and VERY glad I FINALLY have. I'm looking forward to receiving and starting my NEW ME!

Date of experience: January 1, 2025
Pennsylvania
1 review
0 helpful votes
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Hope u don't need customer service
January 12, 2025

The try before you buy is a scam. Trying to talk to a real person is impossible and maddening. Stay away

Date of experience: January 1, 2025
New York
1 review
0 helpful votes
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Difficult to navigate ordering
January 11, 2025

Wanted to do try and buy but only worked with the quiz recommendations
I emailed the company but they did not answer my question

Date of experience: January 1, 2025
Arizona
1 review
0 helpful votes
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I hate the login experience
January 11, 2025

I don't want to have to get a new link every time I want to log in. When I get it, it takes me to the site but when I try to check the order I made two days ago it says I have no orders. No other site I buy makeup from has such a difficult, odd login system. Please fix it.

Date of experience: January 1, 2025
Indiana
1 review
0 helpful votes
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They make it so easy
January 11, 2025

I like the color matching process! The ordering process is quick.

Date of experience: January 1, 2025
Idaho
1 review
0 helpful votes
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Take the quiz!
January 11, 2025

Such a great experience and has a personal touch like nowhere else. They go in depth to give you the best products for YOUR skin. I wish I had known about this sooner. Preferred over Ulta or Sephora.

Date of experience: December 31, 2024
Missouri
1 review
0 helpful votes
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Don't like feeling pressured
January 11, 2025

I don't want to "subscribe" to something I haven't tried yet. Every other screen seemed to be asking me to subscribe. If I had wanted to do that, I would have. Receiving the follow up email that I was chosen for a free gift with my order seemed nice, until I realized it was one more push to subscribe. I considered canceling my order completely.

Date of experience: December 31, 2024
Alabama
1 review
0 helpful votes
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Too many questions
January 10, 2025

While trying to checkout so many questions kept popping up asking me if I wanted to add to my order, etc. STOP THIS, ITS IRRITATING! You almost lost a new customer. And I'm sure others have commented as well. It does not leave a good first impression. Rethink this.

Date of experience: December 31, 2024
District of Columbia
1 review
0 helpful votes
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Great customer service
January 10, 2025

I had a quick question and got my answer in no time. Thank you Sam! Such a great experience.

Date of experience: December 31, 2024
Texas
1 review
0 helpful votes
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Customizing your customer needs
January 10, 2025

You guys have come so close to making this 78yr old look pretty good.getting compliments on my face.looks pretty smooth

Date of experience: December 30, 2024
Texas
1 review
0 helpful votes
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Shipping
January 10, 2025

Didn't check out right away. Received an email saying your free shipping awaits, but was charged a $5 shipping fee

Date of experience: December 30, 2024
Texas
1 review
0 helpful votes
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VERY DISAPPOINTED
January 9, 2025

I have been trying for most of December to place an order utilizing an issued code for BOGO + Free Shipping received in my email on December 1,2024. When checking out, I was never able to receive the free shipping. Leaving the selections in my shopping cart, I have been trying all morning to complete my transaction and still was UNABLE TO RECEIVE THE FREE SHIPPING. I have sent approximately 4-5 emails since this morning requesting assistance. All responses, have been the same and NOT USEFUL. Unfortunately, I have had to place my order only receiving the BOGO, but unable to get the "free shipping" USING THE CODE ISSUED TO ME FOR BOTH.

Date of experience: December 30, 2024
California
1 review
0 helpful votes
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I am a huge fan of your products!
January 9, 2025

When I first found your company online and tried the different products, I feel in love! From recharge cream, power up eye cream, power polish to no filter primer and powder makeup, I will not be switching to any other brands anytime soon. Using your products have done wonders to my skin and I am thankful I found you.

Date of experience: December 29, 2024
Missouri
1 review
0 helpful votes
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You actually make more money from me buying individually and I am a regular customer. Your system should know my preferences by now. MAKES ME CRAZY to be asked multiple times in the same order. I am not an idiot--I know what I want to order and when.

Date of experience: December 29, 2024
California
1 review
0 helpful votes
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50&Fabulous
January 9, 2025

I seen an article regarding this make-up. I answered well thought question on the website and uploaded a picture.
I finally received my recommended foundation color. I'm so excited and hopeful with all the information provided I receive an exact match.
I really like try before you buy!

Date of experience: December 29, 2024
Texas
1 review
0 helpful votes
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I don't know yet
January 9, 2025

I just placed my ordered so I can't give you much of a review yet. I do hope you aren't going to bombard me with 4 or more e-mails per day. So far, I have received more than I have time to read. I really hope this product works. I have tried so many that have not.

Date of experience: December 29, 2024
Mississippi
1 review
0 helpful votes
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Rae of order and help
January 9, 2025

I have been trying to find the best color for my face. The help I have gotten helped me find the right one!

Date of experience: December 29, 2024
Texas
1 review
0 helpful votes
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Terrible what more do you need to
Terrible,terrible, terrible,terrible

Date of experience: December 29, 2024