Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My experience has always been great I'm always satisfied with customer service they always make sure that I am good plus I love the makeup and products on my skin, my doesn't break out and I love the way my shin looks so natural when I apply my foundation for my skin I don't have to use much but just a finger amount and I'm good to go
Trying something different, hoping for the best. Will rate this product after I try it!
I ended up with the wrong shade product with my initial order. I initiated a return, but life got the best of me and I didn't get it out to them before being fully charged. They gave me a coupon for a review and an e-gift for being unable to return in time. When I couldn't use both to cover the purchase of a replacement, they sent one out to me and allowed me to keep the original product at no extra charge! I won't soon forget treatment like that. Grazie il Makiage!
I have purchased the foundation, brush and concealer. When answering the questioner I specified that I wanted a shiny-glow finished. Unfortunately my skin feels and looks very dry after putting on the foundation. I apply eye cream, moisturizer and beauty oil prior to the foundation and it still feels and looks very dry. The finish is too matte for my taste. The fine lines around my eyes were accentuated and the end result was not what I expected. What I really like is that the color matched very well my skin tone.
Hi Ibiza! I’m sorry it didn’t work out. Luckily, we have a generous return/exchange policy. Please send us an email with your order info at [email protected] and our team will be happy to assist you.
The foundation and powder mix works really well on my skin.
I had a 15. Coupon to spend before it expired. I used it to purchase some black card mascara, which I love, online. I almost cancelled my order bc the site was trying to make me order an additional item for 20% off. I didn't want to so I tried to go to check out repeatedly and it would not let me! I was about to give up, then it finally let me go to the next page, and the exact same thing happened again! Finally it said something kind of sarcastic and allowed me to go on and pay to complete the sale.
I am a repeat buyer of several IL Makiage products, but they need to fix this ASAP. No one likes to waste time like that when you know what you want. I appreciate the coupons very much, but not in this frustrating manner. This is the first time this has happened since I've been using their line for about 2 years now. Every time I've spoken with CS rep or emailed with them, they have been fantastic!
Very easy fast checkout love that you can take a survey to get your shade.
Ordering was easy. Not thrilled with all the upsale offers. Love the self tanner so for the foundation.
Purchased an item and got an email with a $20 coupon to apply on my next purchase. Said it would be applied at checkout. Checked out and the coupon was not applied. Contacted customer service and had no reply. Will be returning it if the coupon is not applied before I receive it. Poor customer service
Worst website ever charged me even for things I didn't buy
Hi Farangiz! Please reach out to [email protected] with your order info and our team will be happy to assist you ASAP!
Easily navigated. Personalized. Great company to work with.
My experience has been very pleasant. The product is more than I thought, but tried it anyway. I was very pleased with results.
Help is always just a click or call away. I'm thrilled with their products and have recommended them to friends who complement me on flawless skin - and I just turned 60! I absolutely love everything about them.
I put in an order with 40 percent off. Woke up this morning and 100.00 has been taken from my personal bank account. I thought it was going to be 16.00. I'm so confused and broke. Can someone look into this for me as I have never had a problem.
I have used this makeup line for several years. Decided to try other products in the line as well. I have used the Power Recharge Cream and the night serum as well. I have absolutely no complaints about anything. I have very sensitive skin and have had no issues with anything. Plus they give you the option of trying it and returning it if it's just not for you. Great products backed by a great company.
I ordered the foundation wasn't my color sent it in never got a replacement for a different color nor did I ever get my $50 back from it then I order finishing spray and it's been months and haven't received that either
Hi Laura! Oh no! Please reach out to [email protected] and they will be happy to assist you ASAP!
While browsing the website for a new blush color, I came across your "Real Life" photos of colors on real people and different skin tones. I thought that was fantastic! I continued browsing for lip color and was very interested in the sheer colors. There were reviews by verified buyers showing the product on plus they were holding it up in photo. Their reviews were just singing their praises about "loving the color I got" but no mention of actual color. The "pink" category looks so similar. I was hoping for names with buyer's photo, instead of scrolling back and forth wondering, "Is it this one?" I ordered it anyways. Fingers crossed.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.


Hi Meisha! We'd love an updated review once you receive your product. If you have any questions, please email us at [email protected].