Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Il Makiage

Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Il Makiage?
grey stargrey stargrey stargrey stargrey star

Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
Follow Sheila E.
Unfollow Sheila E.
Share Review
Report Review

Great
December 1, 2022

My experience has always been great I'm always satisfied with customer service they always make sure that I am good plus I love the makeup and products on my skin, my doesn't break out and I love the way my shin looks so natural when I apply my foundation for my skin I don't have to use much but just a finger amount and I'm good to go

Date of experience: December 1, 2022
Indiana
1 review
0 helpful votes
Follow Meisha J.
Unfollow Meisha J.
Share Review
Report Review

Giving this a different approach!
December 31, 2022

Trying something different, hoping for the best. Will rate this product after I try it!

Date of experience: November 30, 2022
Diana S. — Il Makiage Rep
over a year old

Hi Meisha! We'd love an updated review once you receive your product. If you have any questions, please email us at [email protected].

Idaho
1 review
0 helpful votes
Follow Tara W.
Unfollow Tara W.
Share Review
Report Review

They went above and beyond
November 30, 2022

I ended up with the wrong shade product with my initial order. I initiated a return, but life got the best of me and I didn't get it out to them before being fully charged. They gave me a coupon for a review and an e-gift for being unable to return in time. When I couldn't use both to cover the purchase of a replacement, they sent one out to me and allowed me to keep the original product at no extra charge! I won't soon forget treatment like that. Grazie il Makiage!

Date of experience: November 30, 2022
Florida
1 review
0 helpful votes
Follow Ibiza E.
Unfollow Ibiza E.
Share Review
Report Review

Feels and looks too dry on the skin
December 30, 2022

I have purchased the foundation, brush and concealer. When answering the questioner I specified that I wanted a shiny-glow finished. Unfortunately my skin feels and looks very dry after putting on the foundation. I apply eye cream, moisturizer and beauty oil prior to the foundation and it still feels and looks very dry. The finish is too matte for my taste. The fine lines around my eyes were accentuated and the end result was not what I expected. What I really like is that the color matched very well my skin tone.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 29, 2022
Diana S. — Il Makiage Rep
over a year old

Hi Ibiza! I’m sorry it didn’t work out. Luckily, we have a generous return/exchange policy. Please send us an email with your order info at [email protected] and our team will be happy to assist you.

California
1 review
0 helpful votes
Follow Samantha D.
Unfollow Samantha D.
Share Review
Report Review

Love it
November 29, 2022

The foundation and powder mix works really well on my skin.

Date of experience: November 29, 2022
Texas
1 review
0 helpful votes
Follow S O.
Unfollow S O.
Share Review
Report Review

I had a 15. Coupon to spend before it expired. I used it to purchase some black card mascara, which I love, online. I almost cancelled my order bc the site was trying to make me order an additional item for 20% off. I didn't want to so I tried to go to check out repeatedly and it would not let me! I was about to give up, then it finally let me go to the next page, and the exact same thing happened again! Finally it said something kind of sarcastic and allowed me to go on and pay to complete the sale.
I am a repeat buyer of several IL Makiage products, but they need to fix this ASAP. No one likes to waste time like that when you know what you want. I appreciate the coupons very much, but not in this frustrating manner. This is the first time this has happened since I've been using their line for about 2 years now. Every time I've spoken with CS rep or emailed with them, they have been fantastic!

Date of experience: November 29, 2022
Maine
2 reviews
0 helpful votes
Follow Chantelle O.
Unfollow Chantelle O.
Share Review
Report Review

Amazing experience
November 29, 2022

Very easy fast checkout love that you can take a survey to get your shade.

Date of experience: November 29, 2022
Canada
2 reviews
0 helpful votes
Follow Nancy G.
Unfollow Nancy G.
Share Review
Report Review

Easy to order
November 29, 2022

It was very easy to order this product with easy instructions

Date of experience: November 29, 2022
California
1 review
0 helpful votes
Follow Sandra X.
Unfollow Sandra X.
Share Review
Report Review

So far so good
November 28, 2022

Ordering was easy. Not thrilled with all the upsale offers. Love the self tanner so for the foundation.

Date of experience: November 28, 2022
Wisconsin
1 review
6 helpful votes
Follow Joan S.
Unfollow Joan S.
Share Review
Report Review

Coupon did not apply
December 28, 2022

Purchased an item and got an email with a $20 coupon to apply on my next purchase. Said it would be applied at checkout. Checked out and the coupon was not applied. Contacted customer service and had no reply. Will be returning it if the coupon is not applied before I receive it. Poor customer service

Date of experience: November 28, 2022
New York
1 review
0 helpful votes
Follow Farangiz A.
Unfollow Farangiz A.
Share Review
Report Review

Worst
December 28, 2022

Worst website ever charged me even for things I didn't buy

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 28, 2022
Diana S. — Il Makiage Rep
over a year old

Hi Farangiz! Please reach out to [email protected] with your order info and our team will be happy to assist you ASAP!

Oklahoma
1 review
0 helpful votes
Follow Bayleigh J.
Unfollow Bayleigh J.
Share Review
Report Review

Great website
November 28, 2022

Easily navigated. Personalized. Great company to work with.

Date of experience: November 28, 2022
Georgia
2 reviews
0 helpful votes
Follow Jessica C.
Unfollow Jessica C.
Share Review
Report Review

Love the product.
November 28, 2022

My experience has been very pleasant. The product is more than I thought, but tried it anyway. I was very pleased with results.

Date of experience: November 28, 2022
Florida
1 review
0 helpful votes
Follow Linda U.
Unfollow Linda U.
Share Review
Report Review

Coupon
November 28, 2022

Hello. The only issue I have is that I received a $15.00 coupon from a prior purchase that I was not able to use at checkout!

Date of experience: November 28, 2022
Ohio
2 reviews
0 helpful votes
Follow Belinda G.
Unfollow Belinda G.
Share Review
Report Review

Awesome customer service!
November 28, 2022

Help is always just a click or call away. I'm thrilled with their products and have recommended them to friends who complement me on flawless skin - and I just turned 60! I absolutely love everything about them.

Date of experience: November 28, 2022
Louisiana
1 review
0 helpful votes
Follow Grier X.
Unfollow Grier X.
Share Review
Report Review

Excellent
November 28, 2022

I'm new to the brand but so far, I have loved my experience and the makeup is awesome!

Date of experience: November 28, 2022
Massachusetts
1 review
0 helpful votes
Follow Diane A.
Unfollow Diane A.
Share Review
Report Review

I put in an order with 40 percent off. Woke up this morning and 100.00 has been taken from my personal bank account. I thought it was going to be 16.00. I'm so confused and broke. Can someone look into this for me as I have never had a problem.

Date of experience: November 28, 2022
Georgia
1 review
0 helpful votes
Follow Stephanie S.
Unfollow Stephanie S.
Share Review
Report Review

The best of everything!
November 28, 2022

I have used this makeup line for several years. Decided to try other products in the line as well. I have used the Power Recharge Cream and the night serum as well. I have absolutely no complaints about anything. I have very sensitive skin and have had no issues with anything. Plus they give you the option of trying it and returning it if it's just not for you. Great products backed by a great company.

Date of experience: November 28, 2022
Alabama
1 review
0 helpful votes
Follow Laura Ashley V.
Unfollow Laura Ashley V.
Share Review
Report Review

Not satisfied
December 28, 2022

I ordered the foundation wasn't my color sent it in never got a replacement for a different color nor did I ever get my $50 back from it then I order finishing spray and it's been months and haven't received that either

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 28, 2022
Diana S. — Il Makiage Rep
over a year old

Hi Laura! Oh no! Please reach out to [email protected] and they will be happy to assist you ASAP!

Ohio
1 review
0 helpful votes
Follow Eileen Z.
Unfollow Eileen Z.
Share Review
Report Review

Real Life
November 28, 2022

While browsing the website for a new blush color, I came across your "Real Life" photos of colors on real people and different skin tones. I thought that was fantastic! I continued browsing for lip color and was very interested in the sheer colors. There were reviews by verified buyers showing the product on plus they were holding it up in photo. Their reviews were just singing their praises about "loving the color I got" but no mention of actual color. The "pink" category looks so similar. I was hoping for names with buyer's photo, instead of scrolling back and forth wondering, "Is it this one?" I ordered it anyways. Fingers crossed.

Date of experience: November 27, 2022