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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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California
1 review
0 helpful votes
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Exchange
February 27, 2023

The foundation i was sent from the quiz i took didn't match exactly right… it was too orange for my skin tone, but i kept forgetting to do the exchange within the trial period. However, when i finally reached out, someone from the skincare team got back to me promptly, asked me a couple questions, and updated my shade & sending it to me at no additional cost! I don't even have to send the one i have back! I am very happy with this makeup line!

Date of experience: February 26, 2023
California
1 review
0 helpful votes
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My auto ship price
March 28, 2023

Why didn't you apply the auto ship price to my order? You charged me full price?

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 26, 2023
Texas
2 reviews
0 helpful votes
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Easy to navigate
February 26, 2023

The site is very helpful. I hope the order comes as quickly can't wait to review the product
Thank you

Date of experience: February 26, 2023
Texas
1 review
0 helpful votes
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So far so good!
February 26, 2023

Today is my 1st day trying the product. Color match is a bit lighter than expected but I will continue using it. Offers full coverage and very light weight on my face which I absolutely like! If anything I just might order another bottle and going one shade darker, we shall see. Overall, I like the product.

Date of experience: February 26, 2023
Canada
1 review
0 helpful votes
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Power cream
February 26, 2023

I like the lol Makiage cream it feels hydrating and doesn't irritate my skin like other products. I have very sensitive skin

Date of experience: February 26, 2023
Australia
1 review
0 helpful votes
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Easy site to use
February 26, 2023

Following the questions to choose my colour for foundation was a very simple procedure to follow. Looking forward to the products arrival to see how well Ive had my colour matched

Date of experience: February 26, 2023
California
1 review
0 helpful votes
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ILmakiage
February 26, 2023

My experience has been nothing but great, I had problems matching my skin tone, they were quick to reply, replace and to correct any issues, very pleased and satisfied with the whole experience…

Date of experience: February 26, 2023
Delaware
1 review
0 helpful votes
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Seamless
February 26, 2023

Always a fun way to shop! Love your products. The Serums and creams are top notch and I have very challenging dry skin. The foundation is spot on and never feels heavy on my face. Love love!

Date of experience: February 26, 2023
Michigan
1 review
0 helpful votes
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Expectations were not met fully
February 26, 2023

I tried the medium coverage foundation instead of what I got last year which was full coverage and I was not happy with how little it blended on my skin nor did it even seem to be medium coverage. I used the recommended 2 pumps to spread out on my face, but I ended up having to use about 5 pumps just to get it to an actual medium coverage look. I blended my foundation with the IL MAKIAGE Foundation Brush and I am not very pleased with the brush and its blending capabilities; my face ended up blotchy and it was embarrassing. Also, I wish I could go back to answering the quiz questions once I have completed all the questions because I thought I might have mistakes and picked the wrong skin tone and picture on some. I ended up receiving a foundation that was not my true match and I looked orange and blotchy.

Date of experience: February 26, 2023
Texas
1 review
0 helpful votes
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Really Great experience
February 26, 2023

Thank you. The links are super easy to use. I wish shipping was faster because I want my new products yesterday.lol

Date of experience: February 26, 2023
Arizona
1 review
0 helpful votes
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Beautiful Finish
February 26, 2023

This foundation gave me a flawless face! My face normally gets oliy after a few hours and with this foundation it did not. I wore it all day with no issues.

Date of experience: February 26, 2023
GB
1 review
0 helpful votes
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Fingers crossed for the correct shade
February 26, 2023

The process was easy to follow. I just hope the shade is a good colour match.

Date of experience: February 26, 2023
Missouri
1 review
0 helpful votes
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Coverage out of this world!
February 26, 2023

I was a bit skeptical because I have been into makeup when they didn't have foundation shades to match women of color. BUT this concealer alone hands down is one at the TOP of the pyramid.

Date of experience: February 26, 2023
Wisconsin
1 review
0 helpful votes
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I was very excited to try the concealer I was sent, but it was very confusing for the links that were sent to me in all my emails (processing, delivery, etc.). Kept asking for email to log in; email sent then a new link to another page, and everything was just a back and forth with too many links and open pages. I just tried my concealer and it's good so far! Just ordered the foundation and I'm looking forward to it :)

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 26, 2023
Florida
1 review
0 helpful votes
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Excellent service.
February 26, 2023

Excellent and effective solution/problem-solving. Efficient and speedy response. Helpful, would definitely recommend these services.

Date of experience: February 26, 2023
Missouri
1 review
0 helpful votes
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Good
February 26, 2023

Easy to order and I really hope I'll keep it and like it

Date of experience: February 26, 2023
New York
1 review
0 helpful votes
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Great product
February 26, 2023

Love using the concealer and the foundation! Been using it for over almost 2 years. I change the shades--lighter in the winter and a little more color and in the spring.

Date of experience: February 26, 2023
South Carolina
1 review
0 helpful votes
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Amazing Foundation
February 26, 2023

I am 70+ years old and have tried many foundations in various formulas. "Woke Up Like This" foundation perfectly matched my skin and gives me fabulous coverage. I used the quiz to match and I tried before buying. I am buying and ordering more products. This product is amazing.

Date of experience: February 26, 2023
Tennessee
1 review
0 helpful votes
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Thank you!
February 26, 2023

I am always pleased with your service and products! Many thanks

Date of experience: February 26, 2023
New York
3 reviews
0 helpful votes
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The Best it is true!
February 26, 2023

This make up truly is a wonder. I am 62 and don't have fine lines, but the coverage and finish of this product is amazing! I just subscribed

Date of experience: February 26, 2023