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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 6 days

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Illinois
1 review
0 helpful votes
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Not a good experience
March 14, 2025

All the upselling at the end is very confusing and frustrating. I was tricked into purchasing a product that i do not want.

Date of experience: March 3, 2025
New York
1 review
0 helpful votes
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Fast and easy
March 13, 2025

I love the product and like the convenience of ordering on line

Date of experience: March 3, 2025
Minnesota
1 review
0 helpful votes
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I am very disappointed before even getting a chance to use my product foundation was leaking all over inside the box! I have pictures if you would like them!

Date of experience: March 3, 2025
Florida
1 review
0 helpful votes
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Great products in a range of colors and formulas. I love both f the foundation formulas, and the concealer.

Date of experience: March 2, 2025
Ohio
1 review
0 helpful votes
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Hopeful
March 13, 2025

I like that there was a quiz for my skin care, before making a purchase in the dark.

Date of experience: March 2, 2025
North Carolina
1 review
0 helpful votes
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Review
March 13, 2025

Your product was great, but I chose not to buy the whole thing and made multiple attempts to get in touch with you before the two week period was over with unfortunately I did have to pay for it and I was not pleased. If you'd like to readjust that I'll be more than happy to send the products back to you and we can refund it as a full refund. Thank you.

Date of experience: March 2, 2025
Nebraska
1 review
0 helpful votes
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Not an easy purchase
March 12, 2025

Way too many emails! Website is hard to use. Discounts can't be stacked up to by multiple items. Products seem to be great, but the website and the emails are a big deterrent!

Date of experience: March 2, 2025
Texas
1 review
0 helpful votes
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Super Bummed
March 12, 2025

I'm totally obsessed with the color 'Wannabe' in Mineral Baked Bronzer, but it broke within a week of receiving it so I had to throw away most of it to prevent a mess every time I use it. I thought the clay color be more dense or wet and I've had bronzer by other brands that never broke.

Date of experience: March 2, 2025
Georgia
1 review
0 helpful votes
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Always on point'
March 12, 2025

Il Makiage customer service is always on point! I'm very much looking forward to using this product, can't wait for its arrival!

Date of experience: March 2, 2025
Florida
1 review
0 helpful votes
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Very easy to order. Any questions are responded to quickly. Love your products, and highly recommend them to friends/colleagues.

Date of experience: March 2, 2025

Easy ordering. For any questions asked, response is timely, courteous, and professional.

Date of experience: March 2, 2025
Texas
1 review
0 helpful votes
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I love the products
March 12, 2025

Satisfied I am a returning customer i love all the products

Date of experience: March 2, 2025
Texas
1 review
0 helpful votes
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Great website
March 12, 2025

Great website, easy to order and find products. Good discount offers available.

Date of experience: March 2, 2025
Tennessee
1 review
0 helpful votes
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Love the products
March 12, 2025

Out of all the products I've purchased/ used I've returned only 1. That was a mascara that I purchased in error. I don't use waterproof products and that mascara was waterproof, only reason I returned it. I love the foundation, bronzer, blush, mascara, lip mask. Just order the "Re-do" and cannot wait to see it's effect.

Date of experience: March 2, 2025
Illinois
1 review
0 helpful votes
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Great products
March 12, 2025

I really like the product so it was easy to order. I'm looking forward to trying this and getting more of products I've already used. Thank you.

Date of experience: March 1, 2025
Tennessee
1 review
0 helpful votes
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Best Ever!
March 12, 2025

I love all three products for anti aging and line filler! Hope to see some sale because I don't want to be without them

Date of experience: March 1, 2025
Florida
1 review
0 helpful votes
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Great
March 12, 2025

I love all the products that I tried. Excellent quality! Just i love it

Date of experience: March 1, 2025
California
1 review
0 helpful votes
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The try free trial
March 12, 2025

They should not have you put a hold on the whole amount of a trial product. It would be fair to say to put at minimum of $5 of the shipping. This was very disappointing for this company very misleading!

Date of experience: March 1, 2025
Pennsylvania
1 review
0 helpful votes
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Returning customer
March 11, 2025

Shopping with Il Makiage is always a seamless pleasure. Love your products and looking forward to trying the neck cream.

Date of experience: March 1, 2025
Texas
1 review
0 helpful votes
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Service Team is Awesome!
March 11, 2025

I had the wrong delivery address on my shipment, and they fixed it immediately.
Thank you for taking the time to change it so that it wasn't lost on delivery.

Date of experience: March 1, 2025
North Carolina
1 review
0 helpful votes
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Great product
March 11, 2025

I don't know why it took me so long to order the foundation, because I've ordered it before and it had my face looking flawless. I kept my old bottle from the last time I ordered so I could remember what I had ordered. I kept that empty bottle for over 2 years and tried other foundations that did not compare to IL MAKIAGE.

Date of experience: February 28, 2025