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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Maine
1 review
0 helpful votes
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It works!
January 13, 2024

I just received a beautiful package and I applied it that evening. I felt it working. A very lux potion that I am excited about that may actually do what it boasts! Great job by the company on keeping me updated with shipping- we have had multiple super storms that delayed the shipping maybe a day or two. So far, I am very impressed. I have tried my share of creams with no results.

Date of experience: January 13, 2024
Florida
1 review
0 helpful votes
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Don't know
January 20, 2024

As far as finding a "match" it was fine, but we'll see once it arrives how true it is!

Date of experience: January 13, 2024
South Carolina
1 review
0 helpful votes
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Best customer service
January 13, 2024

I have now purchased twice with this company and I can honestly say, they are the easiest company to deal with. I love their products and would advise anyone to try them out.

Date of experience: January 13, 2024
Virginia
1 review
0 helpful votes
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I love your products, but the checkout process must change. The user experience (UX) must improve. I find it highly deceptive when it comes to upselling your other products. The slightest keyboard error will lead a customer into an arrangement that they may not be interested in. It's concerning. People love your products; however, the deception diminishes what you offer.

Date of experience: January 13, 2024
New York
1 review
0 helpful votes
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My tone doesn't match
January 20, 2024

I think my tone is brighter than my actual tone of my skin. I do like the texture of the make up but the tone is too light :(
I dont know why if I took the online test.

Date of experience: January 13, 2024
Tennessee
1 review
0 helpful votes
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Super excited
January 13, 2024

Your site makes it easy to pick out a makeup. I'm so excited to try this makeup and I love that you allow us to try before we buy

Date of experience: January 13, 2024
Nebraska
1 review
0 helpful votes
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Misleading practices
January 20, 2024

When placing an order for a sample. It showed $0 and I just paid for shipping but then when I get the receipt it shows full price and a lengthy return process in a short window if I did not like the product. This was not made clear or must have been hidden through several links when I was placing the order and I know this, I would not have ordered this product even as a sample.

Date of experience: January 13, 2024
California
1 review
0 helpful votes
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Quick, easy and enjoyable ordering
January 13, 2024

Felt like there was a beauty expert/who's also your best friend catering the shopping experience just for me, navigating the site, finding my right shade and placing my order was super quick, easy and enjoyable.

Date of experience: January 12, 2024
Texas
1 review
0 helpful votes
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Incredibly helpful!
January 13, 2024

So I took the online quiz but it wasn't my match. Not only did they care enough to help me they also got the experts to match my shade and find the right fit! That was AMAZING! Wow!

Date of experience: January 12, 2024
Illinois
1 review
0 helpful votes
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Yes and no
January 13, 2024

While it still is not as full coverage as i would like, i have found that the color matching is hands down the best match I've ever had.

Date of experience: January 12, 2024
Arizona
1 review
0 helpful votes
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Amazing customer service!
January 13, 2024

I am blown away by the quick response and service from II Makiage. Ten minutes hadn't even passed before I received an email regarding my request to return an automatic shipment that didn't work for me. Not only did they replace my order with a new one after the time has lapsed for a return but I don't even have the hassle of returning the order that doesn't work for me. I can toss it or give it to a friend. All this and at no charge, not even for shipping. I have never had this kind of experience with a return from anyone. They definitely stand by their products. I'd give them a ten star rating if it was available!

Date of experience: January 12, 2024
New York
1 review
0 helpful votes
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Don't like website
January 20, 2024

I don't like that you can't place an order unless you select auto shipping. I will order makeup when I need it. The process to undo auto shipping was not user friendly.

Date of experience: January 12, 2024
Washington
1 review
0 helpful votes
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Pay before you buy
January 19, 2024

Apparently this is a feature they have but no cards that I have work or PayPal saying oops your card doesn't allow this but you can pay full price and return within 30 days. Feels like a scam to get us in the door thinking you don't have to pay a bunch to try it but in fact it never works.

Date of experience: January 12, 2024
California
1 review
0 helpful votes
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Excelente
January 12, 2024

I tried the make up but it didn't look nice on my skin I got didn't get full cover up but I'll like to return. Back

Date of experience: January 12, 2024
Texas
1 review
0 helpful votes
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Make up color match
January 19, 2024

Everything was great but my foundation was a shade lighter I tried to reach out but no reply

Date of experience: January 12, 2024
Michigan
1 review
0 helpful votes
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Woke up like this
January 19, 2024

I thought I was purchasing the if not satisfied I can return for $5 and change but my total was $72 and change so did I. Pay the total price for the makeup and if not satisfied can I return and get fully reimbursed what happened at ck out.

Date of experience: January 12, 2024
California
1 review
0 helpful votes
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Haven't received anything yet
January 19, 2024

I ordered the under eye concealer on 12/29 and today is 1/12 and I have yet to receive it and have not received any order or shipping updates. So far out of the few times I have ordered concealer from ilmakiage, the concealer cap has broken 3 times and the makeup dries out prematurely because I cannot screw on the top anymore, the brush also breaks off the cap making it hard to apply. It's a shame because I liked this product. I though I would give it one more try but now that it's taking so long and no updates from customer service regarding shipping, this will likely be my last time ordering

Date of experience: January 12, 2024
California
1 review
0 helpful votes
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Lied to
January 19, 2024

I signed up for try before you buy and was charged the price to try and the full price and no number to call and cancel. Now I don't even want to try their product.

Date of experience: January 12, 2024
Florida
1 review
0 helpful votes
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It was horrible
January 19, 2024

I was trying the try option and my credit card was not accepted so I canceled my order but it still processed it. I need to cancel this order now.

Date of experience: January 12, 2024
Ohio
1 review
0 helpful votes
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Positive experience
January 12, 2024

This company was able to get back to me thru email with in hours, with some questions i had. The customer service was great and I loved the foundation, the difference between drug stores and Ll Makiage, is not even comparable. The return of items I decided not to buy was super easy. I got a great free gift and will definitely buy the foundation when mine is about to run out, so I don't have to go a day with out it.

Date of experience: January 12, 2024