IKEAReviews 269

I order IKEA kitchen on March 30th, 2020. I received half of the kitchen. After 25 days I received call from IKEA representative that order for other half is cancelled because IKEA does not have capacity to deliver my order? Ikea is still accepting online order but my order is cancelled!
After that I received email from no reply IKEA: "delivery company has attempted contacting you on several occasions to schedule a delivery appointment, however, they have not heard back from you and shipping and handling costs are non-refundable "? Where is integrity of IKEA? I never received a call.
In addition, what I am going to do with another half of the kitchen that is now useless?
Gzim Gusinjac

Bought $400 of stuff online. I'm sure it would have been great stuff, but we never received it. My husband and I were both home anxiously waiting the day it was supposed to be delivered. Nobody ever knocked. The whole day passes by. Still no ikea. I get an email from IKEA saying they want us to pay $50 more to deliver it. Why are they charging me twice for a service they never provided? I called ikea support, and they said that apparently nobody will come to deliver the items unless you answer a call from an unknown number a couple hours beforehand. I never answer calls from unknown numbers. It should be illegal to charge people for services you did not provide. I will not be paying for redelivery, and ikea is refusing to refund the $50 I already paid for delivery. Unfortunately, I paid with a debit card, so there is no way to dispute the transaction. We will never purchase from ikea again.

I received two (non furniture) items that we're damaged (worst packaging I have ever seen). I live nowhere near an Ikea, so tried to deal with the matter by phone. Get a phone menu, offering options 1 to 3. Three is what I need, but system won't accept it. Try option 2 (order tracking) and am told I will be transferred to the right department. I get automated message about high call volume and they "cannot answer right now." Click. So I try the email contact form online. Options under "about my order" are "business customer" or "order cancellation." Nothing else. Another dead end. What the heck is a customer supposed to do? Phoned again and tried option 1 (new orders) and the agent is now trying to get through to the right department. I am listening to screeching "music" and repeating recorded messages. My life is passing before my eyes. Never ordering from Ikea again.

Generally the products are ok, but point of display info, particularly for modular stuff is poor. Instructions often poor. Lennart drawer cabinet fixings are totally innapropriate, being little plastic grommets that break when pushed in and I know they will not stay intact for long. I had to drill and use self tappers at several points on each drawer. Customer service insisted on calling me mate, even when I suggested he could use my real name or nothing at all

Bought a sofa in the store (with long waits), got home, started putting it together and realized that almost ALL of the hardware was missing. I emailed them, then called the very next day (also a long wait) and let them know. It's been 2 weeks since my purchase and I still have received no hardware. I got an email today (first response to the one I sent 2 weeks ago) stating that the hardware was being shipped and it'd be 10 business days for receipt. In other words, it'll be a month before I can actually use the sofa. I've gotten no explanation, no discount, nothing to mitigate this inconvenience. Horrible service!

Ordered a sofa bed
It arrived on time, then the delivery guy decided to stand one box upright and walked off. Unsurprisingly the box toppled over as the balance was WAY off!
The box landed on metal railings between the two properties and punctured the box, packaging and product.

After inspecting the damage it was immediately obvious the product was punctured from falling onto the railings - I refused delivery of that part of the product and requested a replacement.

I've then had calls to the IKEA customer services center and arranged for delivery on the only day it was possible for me to be in to receive it. (Job commitments mean there was no way I'd be present during normal hours)

Delivery date and time arranged and I even made special arrangements to leave early to ensure I'd be back well ahead of the delivery window.

I then get a text to tell me that the delivery has been moved TO THE FOLLOWING DAY!

I've now wasted a lot of time having to ring up and speak to customer services to explain the situation, wasted my phone credit, wasted my time, put myself in the spot light for arranging to leave early at work all because the delivery agent couldn't do his job correctly. I can't even fix this myself as the item isn't held in store (Directly delivered from the warehouse only)

Subsequently they [IKEA] are going to have the re-delivery attempted on a day I specifically told them I would NOT be in - UTTER WASTE OF MY TIME.

The delivery service are as much use as an ejector seat in a helicopter!

Ordered on-line - they shipped the wrong item (furniture) and it is impossible to get a live person on the phone to discuss how to resolve. The automated phone system cycles you through and then hangs up. After 4 different tries got a person who quickly transferred me to a dial tone. Wrote an email last week and still no reply. In the meantime I have a piece of furniture I didn't order and do not want and a missing piece of furniture I did order.

I want to simply return an item (with a receipt and unopened) but there is a huge wait, so thought I'd write this. I've also just collected items from the online collection. This area was empty and the staff are just waiting for customers to collect, I asked if they could process my return but they said no. It makes me think that a company who is so efficient in there production must be purposefully making the returns process difficult...

I had enlisted the help of IKEA to deliver some much needed furniture to my new apartment, as I have recently moved alone to a new continent to start a new job. I should have thought better of it. I was told that my delivery would happen on the 9th of August, and now I am being told that it will happen on the 22nd! This is a disaster for me, as this was such a big and necessary order. I am told that this is because IKEA does not effectively communicate with the delivery companies it works with, and gives them demands that they cannot meet without informing the customer of any of this. I was only told in response that the terms and conditions states this is a possibility, but I do not find this good enough as this would be easily solved by assuring that they can meet the delivery date before confirming it. Take it from me - do not trust IKEA home delivery if you can help it!

Ikea was great as the showroom helped me create a whole new redesign with new furniture for every room. Furnishing a 3 bedroom home only cost a few thousand which is a steal.

My love affair with Ikea is over. I started buying their furniture as a college student. That quality was fine, but the service was excellent! Now, they've worked on their products but allowed their service to plummet. They take no responsibility, don't allow you to speak directly with people who are empowered to resolve problems and hire a delivery company with an F Better Business Bureau rating. When things go south, they say they "understand" your frustration but do nothing to make things better. Zero accountability means my almost 30 year love affair is over.

I contacted Ikea and paid for a $99 delivery but without knowing a third party XPO was involved. They didn't show up but they reported the customer wasn't there. I reschedule the sooner they could, 3 days later but they only brought the small boxes not the bed frame I ordered. They said I could returned no accept the partial delivery but they didn't mention that means an automatic cancelation with Ikea. Ikea customer service was "nice" but useless, they didn't offer any option.