IHOP

I ordered a waffle and egg breakfast and it was delivered by Doordash. The restaurant is approximately 8 minutes away from my home and when the food arrived it was really cold. I had to warm it up in the microwave. I took one bite of the bacon and it tasted really bad like it was spoiled. I complained to Doordash and got a credit. But everytime I order from IHOP there's a issue.

IHOP in Abilene Texas, were so helpful. They did an community outreach for Pack 217 Cub Scouts. They delivered it to us and we are so very thankful for that. The food was yummy, and hot.

The IHOP in Greer/Taylors SC, where my family had breakfast, was not a good experience. We waited almost an hour for our food and the food was overpriced and not the best. I think next time, Waffle House will make a better choice for food and for service.

I was not happy with my food to start we stop in to order food to go it took 15 minutes before someone waited on us then the person was rude then our food was so bad we had to throw it away we was told give us 20 to 30 minutes to fix the food so we waited so why if they had to fix it then why was the food cold the fries was so nasty and the steak on my cheese steak was so hard and the cheese was just throw on there I will never go there again now I see why there was know one in there when we went there the was only had worker there that should had told me to run away because when the food is good the place is full when it's bad you just have the worker there don't eat there save your money and don't go to ihop in glen burnie md

During the last year, 2020 and most of 2021. Restaurants have been open to drive thru only or take out. Ihop has been opened and they continue to open the doors to customers who are tired of being told to stay home by those who use evil to promote fear. I work hard like many Americans and occasionally I want to go out to get something to eat with my wife or family. Unfortunately, not many businesses have the staff, BUT ihop does. This tells me something about the company, why is it they find servers in abundance when other companies can't even find customers. It is because of the friendly atmosphere they provide within each restaurant. Their willingness to ensure each customer has a wonderful experience and not have to take out a loan to pay for the meal. Take off your mask, leave your fear at the door and go into ihop and enjoy a great meal, just like you used to. The only reason I gave 4 stars and not 5 is I am hopeful more items will be added to the menu and they will throw away the idea of menu by phone. (QR code)

Ordered the basic bacon and cheese omelet, hash browns and a drink from my phone for carry out. Took nearly 50 minutes to get my food. I known businesses are short staffed these days but 50 minutes is a bit ridiculous for such a simple order.

Rude management. Went to pick up an order was told i should just leave(from manager). Finally got the food over 45 min later(quick 2 egg breakfast) Was told not to bother coming back to this restaurant (from the manager). I was nice and cordial, unlike the Manger. As if I ever would put myself through that again she obviously doesnt understand customers are what keep the doors open. If you would like to be ignored from the staff and have a terrible customer relations interaction with cold food, this is the place for you. If not, please do not waste your money on this, many other restaurants that would love to have your business.

I ordered a breakfast sampler on June 8 & asked for it to be prepared a certain way. When I received the food curbside one part of the order was not prepared how I requested and the server had the cook remake what was incorrect. After the second attempt the food still didn't look good and the amount of grease the food was swimming in made my stomach turn. I requested a refund & was given a managers personal # to call the next morning to request a refund since there are no night managers at this location. I called & the voicemail had a different name (a guys voicemail) & I wasn't sure if I had the right number, so I hung up & called the restaurant. Spoke with Sonya who advised Theo, the manager, would call me back in 5 minutes since he was cooking. After 2 hours and no call, I called back 3 times & no one answered. Went to the store & the manager never came out but a server, Vicky, called Val another manager and Val advised her to take a picture of my receipt to send to the owner to have him refund the money. That didn't sit right with me so I called corporate and they also advised this didn't sound right and opened a case. I spoke with Val on 6/14 and she advised the owner wanted her to call to find out what happened so he could see if he would give a refund. I advised they had all of the information and all I need is my money back since I returned the food to them the same day. As of today I have not received a refund & Val has not answered or returned any of my calls. My bank advised it only takes 5 business days on their end and there are no pending transactions. This is bad business and very poor customer service and I want my money back ASAP. Also, this management team including the owner needs to trained on customer service, refund policies, and how to have good follow through when working with customers.

I went to the IHOP in Santa Ana on Edinger and Ritchy. I had a bad experience with a waitress who served me. First of all I was standing and waiting to see if the female who walked up in front grabbing some menus to notice me. That didn't happen. She looked straight at me and didn't say anything. So, I had to ask her how long the wait is for a party of 3. I was seated and the waitress came quickly and got me something to drink and I mentioned that the rest of my party will arrive in 10 minutes. During my wait she never came and acknowledged me for anything. She served the rest of her tables and never once bothered to turn around and come to me and ask me if I wanted to order or wait for my party. I put my finished drink glass at the end of the table and she never acknowledged that it was empty. I waited for about 25 minutes until I had to get her attention to inform her that I was ready to order. I also had to request another soda. I got my meal and I requested not to have any hash browns and their in my meal was hash browns. I don't know if that's the waitress fault or the cook not reading the ticket. A shift change was done and I was never informed of the change. I have been a waitress for many years and was trained the proper way back in the days. The way the waitress was is not at all trained properly or has no customer service knowledge at all. She was nice but her customer skills needs a lot of work. Serving food from your arms is so not a good and proper way of serving.

Customer service is horrible, the servers don't smile nothing seems like they hate there jobs! Food wise: bacon is so small and not even cooked properly, burgers are made with a lot of seasoning and sometime the meat is raw and they refuse to make a new one, the pancakes are fluffy and dry, the salad needs to be tossed more, milkshakes are good, they over price you for a soda
Ordering for Uber eats etc. they forget half of your order and don't replace it or try to make accommodations

How is that you can call in and make an oline order with someone over the phone and yet they still manage to mess it up aftter they have repeated what you told them you want and how you want it prepared!

The service they have in the restaurant is slim pickings. You have one waiter or waitress and they seem to make you wait a good 10-15 mion before you can be seated when the whole restaurant is open to seating. Hmmm... I wonder...

As for their food I have no complaints just wish it would come more with what the picture looks like.

Alright, let me start off with saying that if I could zero stars I would. I'm not exaggerating when I say that this is the worst food I've ever had and the filthiest place I've ever been to. When we first walked in the smell hit you in the face like a heavy weight boxer punched you square in the face. It reeked of sewage and the bathroom smelled like that but 10x worse. It was 30 minutes to get our drinks and over an hour to get our food. When it finally came my dad took a bite of the classic hamburger and it was barely cooked at all. The fries were burnt to hell and the grease could've greased up 20 axels and make them run again. I got the strawberry banana pancakes and when they first came out, they were still runny. The bananas were rotten. My water had a slight brown hue in it and the soda my dad got had a bug in it. We asked for the burger to be cooked more and they took it back and came out 10 minutes later and it was still undercooked. We saw a dead rat in the kitchen. Don't know if it was an early Halloween decoration or not. The staff were rude and we could hear them saying horrible things about my dad's weight and they didn't even try to be quiet about it. It's amazing how they are still open. This is the iHop in Benson Plaza in Omaha, Nebraska. Someone seriously needs to shut this place down.

Sure wish I could leave a MINUS ZERO! If you think you know what IHOP stands
For, you would be wrong! It really stands for I Have One Purpose (to make money!) When you read this account, think of this happening to your Mother, Sister, Wife or Girlfriend. As my husband and I finished our cold meal, we noticed a waitress cleaning the floor right near our booth with a little dustpan and brush. We decided to let her pass before we got up to leave.

My husband went to pay the bill, and I stood up along the side of the table to
Wait for him. When I switched from one leg to the other, my foot slipped on some
Sticky or gooey substance on the floor, and I lost my balance and fell straight back.
In the process, my back hit directly on the floor, and my head bounced off of the iron
Legs of the table next to our booth.

I was screaming in pain, and everyone came running, including my husband.
A waitress called an ambulance, and they took me to the Trauma Center. I was
In and out of consciousness from that point until 2 days later waking up in the
Hospital. I sustained 2 concussions, and a fractured back. This happened in July
Of 2018, and I am still in pain every sngle day!

A week later, upon returning home, I contacted IHOP Corporate Office to
Find out how to open a claim, and the correct mailing address. The Representative
Who answered the phone was very sympathetic, and told me to send the report,
And all my information, and they would handle it. A couple of weeks later, I called
To ask the status of my claim. I was told that IHOP is not responsible for my case
Because their "investigator" said I lost my balance. That seems to prove my case...
Exactly! I slipped on some sticky residue, and lost my balance!

When calling an attorney, I found out that in this great State of North
Carolina, the government is on the side of "Big Business." The injured party
Has to prove their case. Excuse me! While I was on the floor screaming in pain,
I did not think about whipping out my cell phone to take a picture of the slop
That caused me to fall! On any given day, you will find syrup, eggs, butter,
Cream, jam (and who knows what else?) on the floor of the IHOP in Shelby.
Their are plenty of other places to eat in Shelby, NC.

So, I am asking anyone who has had a similar experience to please post
A review. No one else needs to suffer continuously for months like I have. The
Manager at IHOP did not even have the decency comp our mea! L My husband
Paid for it as the ambulance was rushing me to the Hospital.