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iHerb

1.6

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iHerb Reviews Summary

iHerb has a rating of 1.6 stars from 1,053 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iHerb most frequently mention customer service, credit card and phone number. iHerb ranks 518th among Vitamins & Supplements sites.

service
209
value
174
shipping
196
returns
141
quality
152
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

GB
1 review
3 helpful votes
Follow Aleksandra P.
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Very easy purchases, great product lines, reasonable & competitive pricing. Always a pleasure to order from their store. You can also get 5% off & %5 next order with coupon code PJH581.
Additionally, there are plenty of daily, weekly and monthly promotions on their specials page so check them out as well. Overall I highly recommend iHerb to everyone!

Date of experience: April 21, 2017
RU
1 review
1 helpful vote
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Shopping is easy
April 23, 2017

As always, ordering was simple, prices were great, and shipping was very fast! Iherb has unbeatable prices on some difficult to find gluten free items that I require. The ordering process is clear and efficient and I always get my order in about 2-3 days! In the meantime, I can track items easily from the emails I received every step of the way. The items are packed well - important when you are ordering food and household cleaning items at the same time. I will continue to order from iHerb because of the excellent selection on items I need and want and the convenience of the service.

Date of experience: April 21, 2017
Portugal
1 review
2 helpful votes
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Excellent experience!
April 21, 2017

I really appreciate the ease of shopping at the iHerb website. I am grateful for all of the information available for each vitamin or supplement giving detailed ingredients and usage as well as reviews. The extensive catalog provides lots of options and comparison shopping is easy. Every order has been filled perfectly, packaged well and shipped promptly.
By the way, if you want to save up to 15% off your order insert code TRK742 during check out.
http://www.iherb.com/specials?pcode=WELCOME5&rcode=TRK742

Date of experience: April 21, 2017
NL
1 review
3 helpful votes
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Very easy purchases, great product lines, reasonable & competitive pricing. Always a pleasure to order from their store. And if you are a first-time customer, you can easily save $5 if you copy/paste promo code WELCOME5 during checkout. You can also get 5% credit, free US shipping over $40 and 95% off international shipping with promo code alo065.
Additionally, there are plenty of daily, weekly and monthly promotions on their specials page so check them out as well. Overall I highly recommend iHerb to everyone!

Date of experience: April 19, 2017
Florida
1 review
1 helpful vote
Follow S W.
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Good prices
April 19, 2017

Amazing company. Great products of their own brand, which I prefer. And also good products from other companies too. Instantly get 5% OFF + Up to an additional 20% OFF Brands of the Week, use coupon code SAV3165

Date of experience: April 19, 2017
Washington
1 review
6 helpful votes
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It is not made clear on the website that extra customs charges are likely to be imposed by your home country. If you're not already familiar with the extra costs of ordering items from a company which is not VAT registered in your own country, this could easily be a big shock when the item is delivered. My customs charge was more than the cost of the original item.

Date of experience: April 14, 2017
Washington
1 review
7 helpful votes
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First, I bought $50 bucks worth of different sleep aids and not one works, I can mix them a together and it still won't work.

I got an email Thursday saying there was a breach and my credentials were leaked well low and behold there is a charge on my debit card that I did not make... don't do business with them.

Date of experience: April 8, 2017
India
1 review
8 helpful votes
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I ordered supplements and paid RS. 5825 (including shipment charges to DHL). I got a call from DHL saying pay Rs. 3,827 for customs duty. I ended up paying.
Definitely use caution and prudence.

Date of experience: April 7, 2017
India
1 review
7 helpful votes
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I ordered vitamin E from them and payed 894 rupees then gave 550 for courier charges, now DHL asking me 1400 (handling + custom duty charges) to receive my shipment or end up paying further panelties if not picked up within a week time. I feel badly cheated here don't know what to do.

Date of experience: April 4, 2017
India
1 review
4 helpful votes
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Seems its fake
March 31, 2017

I think your products are fake because they are too than other sites and stores...

Date of experience: March 31, 2017
Hong Kong
2 reviews
11 helpful votes
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Received leaked and spilled products every now and then because of poor packing. I wrote emails to complain and iherb sent me a form reply and issued a refund. Still, it would be much better if they take the time to improve their packing in the first place instead of causing inconvenience again and again. Not sure if their so-called 'Apologies' are well meant when all u get is the same reply.

Date of experience: March 29, 2017
GB
1 review
6 helpful votes
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Avoid IHerb!
March 29, 2017

Avoid to buy any item from this foolish company. I ordered an item and I paid including delivery. After a week I got a note saying I need still to pay for delivery otherwise the item will be returned in 24 days. I asked thr customer service about and say that you have to pay that cost fee. That's so bad! Avoid at all this website! They even do not bother replying to your enquiry. Be aware!

Date of experience: March 29, 2017
NL
1 review
0 helpful votes
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I ordered one tube of Great Lakes Gelatin Collagen Hydrolysate on march 13, and got it here 21 march. I used a 5$ discount code so the price without shipping was $18.22. I chose the cheapest shipping method. I read the reviews after ordering and was afraid i had to pay extra, which i didnt. Possibly cause my order was below 22,- i dont know. Happy with my first order.

Date of experience: March 21, 2017
Wyoming
1 review
1 helpful vote
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IHERB SUCKS!
March 18, 2017

They never delivered my vitamins and refused to return all the money I paid them.
Don't get cheated like I did! AVOID THESE GUYS LIKE THE PLAGUE!

Date of experience: March 17, 2017
GB
1 review
4 helpful votes
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No good for UK orders
March 17, 2017

The site advertises all inclusive delivery but you will get a large customs bill on top of the order if you want UK delivery. £18 on top of my order! They haven't even bothered to reply to my email querying this. Seriously, AVOID

Date of experience: March 17, 2017
Arkansas
1 review
5 helpful votes
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iHerb.com has gone down in customer service and shipping. My last two orders both had broken bottles. It was due to inadequate bubble wrap packaging as the boxes weren't damaged. Although they replaced the items quickly, it bothers me that they are too cheap to package according to UPS standards. I am glad now that UPS Next Day Air is now free. I will now stop buying products in glass bottles from them. I do like the fact that they have a large inventory, so some items I must buy from them not available locally. Another negative is no phone support and chat not working sometimes.

Date of experience: March 16, 2017
Norway
1 review
2 helpful votes
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Avoid iHerb
March 16, 2017

I didn't get refund even though they recieved my order back undamaged. It's a very bad way of treating customers, and I was a faithful one. Well I won't be ordering anything from them anymore.

Date of experience: March 15, 2017
Wisconsin
1 review
1 helpful vote
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Since it's been under new management customer service is non existent. Literally. You can't even call them anymore. Via email they'll encourage you to use their live chat but the hours leave a lot to be desired.
Last week I paid for next day shipping only to receive the package 4 days later with an apology. IHerb + it's apologies fall short contrasted against who they used to be. I'm a long time customer of ten years and I'm moving on. Sad to say. It seems the customer is iHerb last priority now a days. Bummer. IHerb used to be awesome.

Date of experience: March 15, 2017
GB
1 review
1 helpful vote
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Well done iherb you deliver on time, cheaper than anywhere else even with customs charge. I will always use your company i have no complaints whatsoever. I have only used you twice so far as i order double what i need very happy customer

Date of experience: March 13, 2017
New Jersey
1 review
1 helpful vote
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9 day after ordering my products. Which i never recieved. I emailed them asking about my package. They said go to your local post office and find out. I went to the post office they didnt have the package. I emailed iherb again about my package and after 9 days waiting for my order (which originally was suppose to get here in 2 days) they cancelled my order and were really rude. I would never order with them.

Date of experience: March 7, 2017

From the business

35,000+ top-rated healthy products; with discount shipping, incredible values and customer rewards.


iherb.com
Founded in 1996
Perris, CA
+196
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