iHerbReviews 1,053

And I am very glad I did it. I ordered 1 1/2 weeks ago from Israel and my 2 kg package arrived to my house this morning!
That is fast... super fast! Especially for this country. More than that, the price was excellent in comparison to how much these products cost here and if I try to order from ebay amazon for some product from the States they always ask for a lottt of extra money for shipping so I dont even bother to order,
Even more so... one of the products... wheatgrass from Pines (when I inquired thru their European distributor for shipping costs) I was in shock... so the conclusion is that I took the chance and ordered thru iHerb and Im extremelyyyyyy satisfied. Great DHL express service and very fareee prices after doing extreme research over the net!

I placed an order from iherb on 23rd June and still haven't recd the same. When it reached india, it was such a painful process to get the order released ( DHL asked me to courier letters and forms to the custom department) which was another additional expense. Now today morning I get a call from DHL saying the order is cleared and I need to pay a bust on duty of 3040 rupees. This is complete cheating, they lure customers by showing lower prices and at the end we end up paying almost double the price. What is the point of ordering from iherb -1) the process is so painful ( create letters, fill forms, scan them and courier) 2) after following up with DHL for so many dats when the order becomes cleared, you are told that there is such massive custom duty ( almost doubling the price of the product). I am really disappointed with this purchase and experience with iherb, they should a top cheating customers by showing low prices & then literally doubling the price on arrival

DONT BOTHER TRYING THIS SITE - this is my experience:
I placed an order and later received an email saying my card got declined. I called customer service to check why it was declined, no explanation was provided so I ended up using a different card. I was told the transaction was successful and the new card worked. A week went by and when I logged into my account to check the status I realize the order was canceled. I reached out to customer service, I realized they don't have a phone line anymore so the only way to contact them is via chat. The chat associate tells me they can't give me information via chat and asked me to email *******@iherb.com. Which I did. Another weeks goes by and I didnt hear back from them so I reach out to customer service again. Essentially, they told me they have no idea why this is happen and that I just have to wait for them to reply my email.
How is this a good way to do business? Do they realize I can buy somewhere else? Hos is this competitive customer service?

DONT BOTHER TRYING THIS SITE

I would not recommend the company. I never received my order and wasted two days trying every possibly way to get in touch with customer service. I finally posted on Facebook page with a negative review and got a general reply. They use regular post office for delivery so there is really no way to track the items. It said my stuff was delivered and it never was. They say they won't refund money after one time until they receive the item back. Like it would be my fault the item is lost in shipping. I would never take that chance. I would never order from them again. Never did receive my order and I'm still upset over how much Time and energy I wasted just trying to get someone to respond. Terrible terrible. Buy somewhere else.

I bought 2-items and shipment method was next day but until I don't have what I bought from there portal. I sent email to customer care telling them that I didn't get my items no body answered me yet. At same time you don't see there website phone number and so on.
I'll not wast my time and I don't recommend anyone to order from this portal or application.

Purchased an item that I soon realized contained an ingredient I cannot have. Returned the item (I had to pay for) immediately and expected a full refund. They, in turn, told me it was a promotional item, blah, blah, blah and did not indicate you would not receive full refund upon return. You cannot talk to anyone, you have to communicate only via email and wouldn't return my $$. I will file a complaint with the BBB and tell everyone I know they are a rip off and the worse customer service ever! Don't shop here!