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iHerb Reviews Summary
iHerb has a rating of 1.6 stars from 1,053 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iHerb most frequently mention customer service, credit card and phone number. iHerb ranks 518th among Vitamins & Supplements sites.
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This used to be a reliable company, but they're shifty thieves now, so I made an account specifically to warn people here. I am dealing with the same things so many other people here have noted: I put in an order, was charged for it, and then was unable to log in again or check tracking. They have no customer service. They don't pick up their phones and they take about a day to respond to messages. (They completely ignore emails.) They're just giving me the runaround, pretending like they care. My account was deactivated for absolutely no reason, and they're just giving me the runaround to avoid speaking to me because they have my money. After reading other people's experiences having the same problems, I'm just glad I didn't spend thousands of dollars with these crooks and liars. Dishonest, thieving, and shady. Stay away from this company.
Order #*******
I have been buying from iHerb for years but no long. Twice now I have submitted honest reviews and they have been rejected. Obviously this same issue is happening for other customers so their review system cannot be trusted.
Dear Valued Customer,
We apologize for this and understand your concern. This review was removed as it was a damage claim which our Customer Support Team can assist you with and not a review of the actual product itself. We never block negative reviews with the intention of deceiving customers as doing so would be highly unethical. We recommend going over the User Generated Content Agreement, as well as, some of the tips we provide while customers are writing reviews. Other times reviews will be removed due to containing medical advice or unfounded claims as it is against the law for us to give medical advice ourselves or on any public facing forum.
We hope this has cleared things up with you. We look forward to receiving your support request so that we can look into taking care of you for the damaged items. Again, we apologize and look forward to assisting you if we haven't done so already.
It is my several times to order from their site, and they are scam, never received my parcel and each time said I refused to accept it. Completely fraud, never never buy anything from them
Dear Valued Customer,
We promise we are a 100% legitimate business and not in the practice of committing fraud. Accordingly, we understand the frustration any incident such as you described would cause. We would like to look into this matter to ensure the carrier is performing up to standards, as well as, to take care of you. However, we are unable to do so without an order number provided. May you please update your review to include the order number or go to our "Contacts Us" page to get in touch with customer support?
We look forward to hearing from you so we can show you how amazing our customer support is.
In a sea of amazing websites who needs iherb?!? I could not even get past the login/create an account phase! They want your first born to even open an account. Lets get this straight, YOU will not get my phone number. Just who do you think you are and more importantly who do you think you're dealing with? I will never, ever, shop with your company. You will never get my business. If an email and address is not good enough for you, well then, you know what you can do.:)
There are too many good companies on the net who do not "require" a phone number to even contact their support! LOL I could not even contact their support because they demanded a phone number LOL! Goodbye piece of dung iherb. O. M. G. you fail and you lose.
Dear Valued Customer,
We sincerely apologize for this and are currently looking into developing an account creation process which does not require this. These rollouts take time but we are working towards it. Your concerns for selling customer information is justly founded on other businesses' practices, however, we abide by GDPR guidelines, the strictest in the world regarding the protection of customer personal information. Accordingly, we do not sell your information to other businesses. Although companies in the United States do not have to abide by this standard, and most major eCommerce companies based in the U.S. do not, but we certainly do.
Your voice is heard as we are a customer driven company and this information has been received by the appropriate teams. We appreciate the time you took to let us know what we can do to perfect the shopping experience and we wish you nothing but the best of health.
There is no real human for customer service, so you'll be left trying to resolve your issue with a bot! Unbelievable for a company that makes millions. They ship orders with Lasership. The worst shipping carrier that will lose your package and never gets delivered. When trying to get a refund for your lost package they won't refund you but they have enough money to sponsor YouTubers frequently. Disgusted with this Iherb. I wish I never would've ordered with them. Truly regret it. I hope this company disappears.
Dear Valued Customer,
We regret to hear of your package failing to be delivered. We offer 24/7 chatbot support which can handle most common concerns, live chat with agents during the posted available times, and 24/7 email support with a live agent. We monitor all carriers to ensure they live up to our high standards of performance and would like to look into this matter for you. However, without an order number provided, we are unable to do so. Should you choose to update this review to include the order number we would gladly revisit this and make sure the agent provided the proper resolution based on all the data.
We hope to hear from you soon and wish you the best of health.
They ask for review, can't read Arabic. Can't read to contact or give opinion. Would like to say they carry 1000 mg of cinnamon in one pill.
Dear Valued Customer,
This was obviously an error on our part and we sincerely apologize for this. The issue should be fixed. We also kindly request that you ensure the language settings under your account are set to English. We do, indeed, carry that specific cinnamon mg in several brands. We offer over 30,000 products at the best prices and, right now, for many markets we offer free shipping. We hope you take advantage of this offer and don't hesitate to let us know if anything else may be done to improve your shopping experience.
Ordered cell tech creatine from them never received it never even got an email about it f*** Iherb!'$#*!ing scammers... but it's going to come back cuz you're going to get sued trust me
Dear Valued Customer,
We are sorry to hear of this and would like to look into this matter with the intent of taking care of you. However, we need an order number to do so. May you please update this review with the order number or contact us through one of our three available support channels found on the "Contact Us" page?
We hope to hear from you so we can make this right.
We have ordered from iHerb for a while and have been pleased with their products. I recently had a delivery problem. OMG, trying to get this resolved has been a nightmare. They are reducing costs and customer service no longer accepts phone calls. You are directed to their email or a chat session. They direct you first to their autobot chat which is one of the worst I've seen. Overall trying to explain the problem and get resolution was difficult. This is all about cutting costs and nothing about servicing the customer. I don't even care if I get the product now. I will just order it all on Amazon. At least they take care of their customers. This was my last order with this place. There is no focus on the consumer here at all. Bye Bye iHerb! Good luck with your cost saving program.
Dear Valued Customer,
We want to only offer our customers the best possible customer support and, as apparent by your review, we fell short in this instance. We sincerely apologize for this but we would still like to help you. While we no longer offer phone support due to our global customer base simply being unable to get supported by phone agents in an efficient manner, we do offer 24/7 chatbot support (as you mentioned), live chat with an agent during the available posted hours, and 24/7 email support with a live agent. Should you choose to get support for this matter, please proceed to our "Contact Us" page and select the 24/7 email support "Write a massage" or ask for a live agent during available posted hours.
We are a customer driven company and would not be the go to store for millions of customers around the world if we weren't. While we agree there is always room for improvement, we are striving for excellence everyday and hope to make this right by you. We are standing by to help and hope to hear from you soon.
The website is a joke. It randomly deletes carts. Staff takes no responsibility for it. I just spent 2+ hours adding 300 dollars worth of items into my cart. Then it disappeared. I was logged in the whole time, and at one point began to see random popup errors, telling me to contact admin if that happens. As if iherb.com ever hired an admin, or knows what an admin is. If you use this crappy website, keep making screenshots every 5 minutes, or write down your products in pencil like you did in 1990. Horrible, frustrating, junky website. Large selection of products. Negative reviews are deleted 90% of the time (by their staff). None of my positive reviews were ever deleted by their staff, so take reviews with a grain of salt. There is a lot more junk on iherb.com than the reviews would suggest.
Dear Valued Customer,
We understand how disappointing technical errors are to customers and we work around the clock to resolve them. The instances you described are extremely rare but should never happen to our awesome customers. Accordingly, we have improved the app and website performance and will continue to do so to avoid situations like this. Should anything like this ever happen we recommend contacting our support team by going to our "Contact Us" page. They will be more than happy to assist you with any technical issue you are experiencing and may even be able to see what items you had in cart prior to the error, therefore saving you time trying to add them to cart again.
Regarding reviews, we do not censor or remove any "bad" or "good" review unless they violate the User Generated Content guidelines which may be reviewed on our website. We encourage customers to leave honest product reviews which is why we reward them with store credit for doing so.
We sincerely apologize for this and will continue to work around the clock to prevent instances like this from happening in the future. We wish you the best of health and hope you decide to give us another chance to show you how excellent our site is, especially with some of the great shipping offers we currently have.
I like the fact that iherb offers a variety of health & beauty products. The prices a decent, however they have the worst and weirdest return/refund policy. Instead being normal like other companies allowing consumers to return or refund within 30-90 days, they get to decide based on your questionnaire to approve or decline your "request". A "request"? Why do I have to ask permission on a product I paid for? Amazon allows returns or store credit or back to original card payment. Iherb needs to change their policy.
Dear Valued Customer,
We do offer refunds on products purchased and most of the time they are automatic. Some refunds are reviewed prior to granting them for several reasons. If you believe your refund was denied due to a mistake on our end, we would be happy to review it again to ensure the best possible resolution occurs. However, with no order number, we are unable to do so. We kindly request you update your review with the order number so that we may expedite this process.
We hope to hear from you soon and wish you the best of health.
Their site rejected my credit card even there is no issue with it
Customer support does not have a phone and they do not reply on chat.
You have to have an order to be able to send them an email
Terrible!
Seriously guys, i really dont understand why there are so many negative reviews about IHERB on the internet! I have ordered so many times from IHERB and trust me, i had the most fantastic shopping ever EACH AND EVERY TIME i have ordered from them. Good prices, rocket speed deliveries, geniune products every time, and the best part. I HERB takes import charges from you while you are checking out on their page, and the customs clearance takes hardly a day! When i have ordered from other courier services, the shipments get stuck in the customs indefinitely for days, and its such a stressful experience.
Guys, dont go by the negative reviews. Trust me, IHERB simply rocks. Try it once, you will simply love the shopping experience!
With love and hugs from India,
Amit
[*******@hotmail.com]
Dear Valued Customer,
We thank you for taking the time out of your day to let us know about your excellent shopping experience! To answer your question, typically unsatisfied customers are the only ones to take the time to leave reviews. Also, most of the time their reviews only tell part of the story. However, millions of customers shop with us an a regular and annual basis because we simply can't be beat. We are glad you shop with us and hope you continue to do so in the future. We are customer obsessed and are glad that our hard work is making your experience with us a great one!
We wish you the best of health and hope to hear from you again sometime in the near future.
I purchased from iHerb for the 1st time, so I can't comment on deliveries just yet. IHerb does not use a phone number and only directs me to it's automated customer service. I can't login to my account and it has been inactive for no reason. The site says accounts will become active 1 hour after a login error, but this has not happened. I've sent in an email and ticket but got no response from the company for 2 days. I don't know my order status despite subscribing to the SMS update service. There are no updates or menu options in the SMS service. There are too many restrictions just to get updates on my order!
Dear Valued Customer,
We sincerely apologize for this experience and would like to make it up to you. If you are still experiencing issues with logging in, please contact us by speaking to a live agent during the posted available hours or by selecting "Write a message" and a live agent will respond to you within a few hours. This is nothing we want customers to experience and would love to help.
We look forward to hearing from you so we can support you through this.
Their no name brands are totally garbage, don't waste your money, placebo pills, garbage, I bought Melatonin Natrol, 10 mg, I took two pills, no effect and tested it three times.
Dear Valued Customer,
All of our house brands are of the highest quality and verified tested by third party labs. However, not every product is right for everyone and we would be glad to refund you the cost if you found that the product was not effective for you. We would be happy to do so but we would need an order number to reference. If you kindly update your review to include this information we would be happy to expedite the process and ensure your refund is provided as quick as possible.
We value your feedback and are looking forward to helping you.
My account was hacked and an order placed without my knowledge. Useless customer service. Had to open a Pay pal case. Been 6 weeks and still trying to get a refund. Customer service is terrible and they don't know what they're talking about. Never using this company again.
Dear Valued Customer,
We take account security extremely serious and would be happy to expedite this investigation should you provide any order number or email account associated with the iHerb account. Of course, you can direct message this information here or by contacting our Customer Support department.
We hope to hear from you soon and wish you the best of health.
Really a shame to see a friendly, low-key company turned into a relatively large corporate entity. They were a really super, high quality company for decades. Now I even understand they are partially owned by a Huge Chinese Company. (Nothing against the Chinese part, it's the huge, not local $ I dislike.) You can trace the devolution of the company by the many, many different discounts they've tried. My favourite were the VIP days when you could get a large discount whenever you liked, based on how much you spent. You could always reach someone locally by phone. Shipping was always super fast, and packing really professional. It's such a shame that success seems to mean growing ever bigger, which rarely means better. As we can witness in this case. Also they had the absolutely best price discounts on brands like Healthy Origins. Now they don't even carry the line anymore. And they do seem absurdly to go out of their way to cancel accounts and orders that is really puzzling, and laughingly misdirected.
Dear Valued Customer,
We apologize for any issues you have encountered. We have substantially grown over the last few years as our customer base has become global and grown exponentially. Accordingly, developments had to take place to meet the demands of an ever growing global market. We still offer amazing ongoing discounts and promotions, now offer free, flat rate, and/or DPD shipping options for many countries, have opened up several more distribution centers around the world to better service new and developing markets, and have had to come up with more efficient ways of meeting the extremely competitive and ever-changing demands of a global market.
While we have had to change in several areas, all the changes have been customer focused and data driven. We still offer over 30,000 of the most highly demanded products at the best prices and with unbeatable global delivery times. We will continue to listen to our amazing customers like yourself and make business decisions based on your needs and the data we see.
We hope you decide to give us another chance to show you how amazing we are and wish you the best of health.
Guess I'm not the only one!
Order 4 items - they want an authorization code from the bank - waste my time going in circles with the bank that doesn't have the number, iherb asks me for personal info that I provide and then they cancel the order anyway.
Funny how my refund didn't hit immediately - don't waste your time I think if you order from Latin American countries they racially profile that you must be a crook bc I didn't have any of these requirements when I ordered in Amsterdam.
Dear Valued Customer,
We apologize for any inconvenience with this request. We do so because we take customer security extremely serious, especially with the recent surge in cyber crime with eCommerce. However, we do not racially profile nor feel the need to defend ourselves any further with this unfounded accusation. However, we use state-of-the-art software to detect possible account takeovers, etc. The fact that you have admittedly ordered from multiple countries in itself may have had this purchase flagged. However, several reasons may have resulted in this purchase being flagged.
Refunds typically take 7-10 days to process and may even take longer with international customers due to the intricacies of international finance. We wish you the best of health.
I ordered 4 products, never received an email confirmation. One product missing. I have no way of getting invoice as they have no copy of my purchase. They claim they cannot do anything unless they have my email address. I provided them with address and it shows I didn't buy anything from them. My Mastercard was charged. They need to find a way to find your order besides an email address. I am pissed because I got ripped off with one product yet they did not include an invoice. I provide as much info as possible including a picture of box with ref #; my phone number; my emails; my last name which is the only one in Canada to no avail. Year 2021 and today's technology and they have no other way to track my order/invoice. Idiots
IHerb sent me expired bars with an expiration date of 4/9/21 and I received them on 4/24/21.
Never buying anything from them and they do not respond to phone calls or emails.
Dear Valued Customer,
We never want this to happen and apologize for this. We would love to take care of you on this matter but need an order number to do so. Since you said your contacts were not responded to, which is not the norm here at iHerb, we kindly request that you provide the order number here so we can look into it further. The sku # on one of the bars will be needed too to verify the lot number we may have had in stock or sent.
We look forward to the information being provided so we may expedite this matter and support you through this as you deserve.
Terrible service if there is a problem. Iherb are fine if no problem.
I am having my second problem in 2 weeks, they never resolved the first one,( somehow that got resolved with someone not from iherb as an aside). Now, I am going through the same nightmare, back and forth day by day with their advisors wasting my time as they DO NOTHING, and do not pass you to technical and attempt to resolve the problem. Iherb always used to get lots of bad reviews for customer service, I now strongly suspect they have bought in some false "good reviews" that unfortunately is becoming common practise.
Dear Valued Customer,
We love supporting our customers and want to do the same for you. First, we apologize for any technical issues as you mentioned you may have encountered above. We have likely patched the technical issue by now as we work around the clock to resolve and prevent these instances from occurring. If it is an issue with an order you placed, we may expedite this by having you provide the order number in your review. We also never pay anyone to leave a good review of us as this is unethical and sites look out for any reviews which are not organic. They use state of the art software to prevent this as well as consumer reporting.
Should you decide to provide us with any further information or an order number in an update to your review, we look forward to assisting you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer,
We understand the frustration this must have caused and sincerely apologize. After looking into the account associated with the order number it appears that we had mistakenly identified it as a fraudulent purchase. We sincerely apologize as this was not done intentionally to keep money or for any other unethical reason. On the contrary, we utilize the latest state-of-the-art fraud detection software as well as other techniques to identify fraud. This is done to protect our customers from becoming victims of cyber crime, which is becoming rampant with other companies.
The money was refunded and if you have any other concerns, please do not hesitate to go to our "Contact Us" page and select either of the 3 methods available for support. We wish you the nothing but the best of health.