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The company exhibits a mixed reputation, with notable strengths in product quality and variety, as many customers express satisfaction with the fabrics and their affordability. However, significant concerns arise regarding customer service, characterized by delayed shipments, unresponsive communication, and difficulties with returns. Numerous reviews highlight frustrations with unreachable phone support and inadequate email responses, leading to feelings of distrust among customers. While some have positive experiences with prompt service and support, the prevailing sentiment indicates a need for the company to enhance its customer service approach to build a more reliable and trustworthy relationship with its clientele.
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Fantastic app! Easy access to pricing and stock! The customer liked the sample very much when it arrived. I had to cancel the order because it took more time than anticipated. IFabric issued a refund for the sample but very generously sent the sample anyway. Honest and professional service that was much appreciated. Thank you!
Wonderful quality material for a very good price. Delivery was fast too. I will definitely be shopping with you again. Thank you! Fast and courteous spot on with delivery many thank
It is exactly what I expected. Arrived in a plastic ziplock within the package and arrived folded. The burlap was clean. There was an unexpected odor (petroleum based? Im not sure). I would purchase again but ask that it notbe packaged in the ziplock, a waste of plastic. Please ask the same. We must all help to reduce plastic consumption.
Easy to order and pay. Had a lovely selection of fabrics to choose from. I had a certain pattern and feel of fabric i was looking for and they had it and in stock
I like this product. Product showed up on time and is a great quality. We used the material for our home theater room. Black felt-like material. It works perfectly and we saved a lot using iFabric. Thank you!
They ship quickly and have excellent customer service if there is an issue. We thought my parcel was lost with Priority Mail and Jesse in customer service was so quick to help me get the problem solved. I have bought from them multiple years and they always put customers first.
Great Polyester material and high quality as well. Perfect for my little projects. I'm happy to recommend this company. The technician arrived on time, completed the job in a pretty short time. Really happy with the quality service!
Great quality and It was everything I expected. I cant say it was life changing, it was a couple yards of material, but it's top quality!
Exactly what I needed. Replaced all the seat covers, 10 chairs, for the kitchen dining table. Nice..
Shipping was fast and product was better than expected! Plus the price was awesome. Highly recommended.
Love this fabric! Looks and feels beautiful!
I am satisfied. Its really good product. Highly recommended.
As usual their service is great. Tom is friendly and welcoming and chases problems when they arise. Highly recommended, Best place to but rare fabrics
Todo perfecto. The color are vivrant and it was worth the buy. I will be purchasing so i love this shop.
Absolutely beautiful fabric and love it. I use it for applique on my embroidery machine. It is light weight but also durable. The colors are vibrant and it was definitely worth the buy. I will be purchasing more colors.
Nice vinyl, easy to work with.
Fast shipping! Great response & best feedback for me, Thank you So much
It was a match in color an feel to the couch my dog try to set on fire. Really i am very happy with the results,
I have to patch it, but I think it will be great! Service is very good. Reasonable price. Fabric quality is good.
Very pleased the finished project speaks for its self. Thanks for your cooperation and I will always be in touch with you
The roll of 60 inch sanitized burlap I received was perfect for the 10 table coverings needed for the backyard reception.
Yes this is burlap so there was constant shedding when I was working with it and that is to be expected. Any remnants will be used for other decorations.
Answer: Judge for yourself by this review: 1/03/22 order, 1/12 I emailed them, days later they reply "shipping Friday" so that would've been 1/14.1/20 No shipping info received so emailed again 1/20. Now days later, still no reply. 1/22 Tried calling the 1-888 number in the [email protected] email, it's not in service. I'll be filing with my cc to get my money back. DO NOT WASTE YOUR TIME AND MONEY.
Answer: It is super easy to contact the customer service, simply contact [email protected] and they will answer shortly after

