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The company exhibits a mixed reputation, with notable strengths in product quality and variety, as many customers express satisfaction with the fabrics and their affordability. However, significant concerns arise regarding customer service, characterized by delayed shipments, unresponsive communication, and difficulties with returns. Numerous reviews highlight frustrations with unreachable phone support and inadequate email responses, leading to feelings of distrust among customers. While some have positive experiences with prompt service and support, the prevailing sentiment indicates a need for the company to enhance its customer service approach to build a more reliable and trustworthy relationship with its clientele.
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Good website but the size information on patterns is very confusing. I also would like more information on the fabrics. Eg about weight, drape and amount of stretch where applicable...
It arrived with no fuss exactly as advertised. The green paisley is way less green than I envisaged but that often the difficulty with internet shopping.
The order process and the material itself, very good.It took quite long for the order to arrive...,.
Fabric quality is superb, better than expected. Delivery times however a bit too slow even by covid delay standards otherwise great fabric.
Very prompt delivery. Not always easy to know what you see on a website, will be good quality & exactly what you want but l wasn't disappointed
I am finding that I choose my fabrics better online as I have time to sit and decide what I really want to make. Delivery is good and the fabrics are good quality.
I can always find what I want onthe website. New colourful and inspirational fabrics. My orders are always well packaged and arrive in good time.
First class service - samples received within 3-4 days and fabric received within 7-8 days. Have used on several occasions and good quality material.
Material exactly as described. My dining chairs look new. Value for money, good customer service. Delivery as stated.
Delivered on time. Great quality and price. Would recommend to friends and family wow good parfomanc
I originally ordered samples - fast delivery & free. I then ordered the fabric. Fast delivery. Wow
Quick response to enquiry of fabric. Material came on roll and well packed. Would recommend to anyone and would use again. Well done!
Lovely soft lightweight wool blend. Perfect for spring. It arrived without too much delay and iFabric communicated very well all the way to delivery. Happy bunny!
Not used this material yet. But had some in a different colour to make a bathroom blind. Good quality product delivered promptly.
THE DELIVERY ARRIVED VERY QUICKLY. THE QUALITY OF THE MATERIAL WAS AS HOPED FOR AND THE WHOLE ORDER WAS DEALT WITH IN A VERY EFFICIENT WAY
This fabric is gorgeous and of very good quality, as usual very prompt service and postage, much quicker than ordering from Somewhere else.
I ordered my fabric on June 1 it came on July 8 missing items. I tried to contact their multiple customer service lines, no one answered, I asked for a refund multiple times no one answered. I spent nearly $100 on my order and the fabric came over a month late missing two of the most valuable fabrics I ordered. I will never be purchasing from them again and I hope you don't either because they will scam you for your money!
Great service, fabric delivered quickly with regular updates as to the progress. The fabric is great just as the pictures I'm really pleased
I was able to get a sample of the fabric in which I was interested. Was given 10% discount when I actually ordered it. I was able to track the parcel and was then told a one hour slot in which it would arrive. Excellent service. Very prompt. Would definitely buy from there again.
I would certainly be interested in buying from this company again and would recommend them to my friends.
Answer: Judge for yourself by this review: 1/03/22 order, 1/12 I emailed them, days later they reply "shipping Friday" so that would've been 1/14.1/20 No shipping info received so emailed again 1/20. Now days later, still no reply. 1/22 Tried calling the 1-888 number in the [email protected] email, it's not in service. I'll be filing with my cc to get my money back. DO NOT WASTE YOUR TIME AND MONEY.
Answer: It is super easy to contact the customer service, simply contact [email protected] and they will answer shortly after

